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“surprise in rural san juan puerto rico.”

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Dreams Hotel Puerto Rico
Ranked #30 of 47 Hotels in San Juan
GreenLeadersGold level
Denver, Colorado
Level 4 Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“surprise in rural san juan puerto rico.”
Reviewed May 29, 2012 via mobile

In a busy rural area, this is a diamond in the rough, for budget inn hotel shoppers, 13 miles from the airport, 11 miles from old san juan. Super clean and the nicest people ever. Had a great meal at El Hipopotamo , Chicken and rice, some of the best. Walgreens two minutes away.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 1Prophet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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261 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
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English first
Austin, Texas
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed May 28, 2012

I stayed at Dreams hotel late May 2012. I was very excited because of the high reviews on trip advisor, but it did not turn out so well.

The place had potential, but it felt more like the scary apartment in the movie Big with Tom Hanks. Matter of fact I couldn't stop telling people that was exactly what it was like. The walls were thin, and I could hear everything going on in the others rooms and at the bar downstairs, the bathroom had towels with huge holes in them, the paint was peeling in the bathroom, and the shower was basically drips coming out of the shower head. The room was hot and muggy, the bed was uncomfortable, and it seemed very unfinished.

Also, I reserved a double room and paid for it ahead of time, but they put me in a single room when I got there because the double room was not available. Then when I came down to go to dinner and asked about getting a refund since I was not in a smaller room that is on their website for less. They told me a refund was not appropriate because my room had internet, which caught me off guard since their website say internet is free.

I rarely write negative reviews. I understand that sometimes things don't work out and thats okay. However, I was disappointed in the stay. It was not what I imagined and I would not recommend that any of my friends stay there.

  • Stayed May 2012, traveled solo
    • Value
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Helpful?
21 Thank Bacspinner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbados
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 22, 2012

I went just for the weekend en-route back from a business trip in the Caribbean.
Upon arrival I was slightly concerned as I normally stay in luxury or at least 4* hotels. From the outside I thought that the hotel was a cinema or some kind! no elevator, but I was on the second floor. Room was actually agood size, spacious. Bathroom a little small but great shower and easy to control the temperature. My real issue was the bed, not comfortabel at all! also on the Friday night it was noisy so I had a terrible nights sleep. The next night (Sat) suprisingly was better. Breakfast was basic but fine, infact I felt really great and was getting to know an area that is definetely not touristy (student zone) so not the most attractive place at all but it saved me so much money as I took the excellent metro into town which I thoroughly enjoyed (with kind assistance of Elena and staff on directions) and met a lovely helpful local at the metro who was going on the same bus as I was and advised me which side to sit for the best views :-) Got back late at night and went accross the road from Dreams to the really lovely red and black charasmatic little sushi place (very well priced.) Loved it. Im a business traveller usually bus I have to say that this stay really took me to one of the real sides of Puerto Rico, off the beaten track :-) and I really saved so much money-so all the more to spend on shopping and having lovely coffees in the beautiful old town.

  • Stayed May 2012, traveled solo
    • Value
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Helpful?
7 Thank Oceanad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 13, 2012

I just want to start by saying that Elena was a great hostess. She was very helpful throughout my stay. The hotel is very nice and cleaned. My room was great it had everything I needed. Walgreens was nearby and the transportation was a plus. I took the bus to Old San Juan and had a Blast. I will definitly come back again.

  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jesse224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kentucky
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 13, 2012

After a week-long cruise, we opted to spend a few extra days in San Juan. We had booked the Dreams Hotel based on the reviews of others on TripAdvisor. Our first clue should have been that our taxi driver had never heard of the hotel and had to ask another taxi driver who only knew the general area of the hotel.  Our room was on the third floor (no elevator for those this may impact). There were no lights that we could find in the stairways. The hotel looks like it used to be a set of apartments that were cheaply renovated into hotels; I say this cause the first half of our "room" looks like it used to be a patio that they installed windows in to enclose it. As soon as we got in the room, I needed to use the restroom. It took me several minutes to locate the light switch because it was halfway down the BEDROOM wall - not near the door. Then, the toilet seat would not stay up. I had to hold it open to sit down. When I went to flush the toilet would not flush. Since they do not provide shampoo, we had to go get some. On our way out we advised them our toilet would not flush  Fun note, the key we were given must have been the only key since we had to give it to them to fix the toilet; the door lock was a cheap exterior door lock that any novice could have picked in no time. When we came back they said it was fixed; however, I cannot verify this because we decided to leave and find other accommodations. The bedding was very old and clearly worn. The room just did not meet our definition of clean nor did it appear adequately sanitary. The only good thing I can say is the owner did offer to call us a taxi after refusing to give any sort of refund quoting policy.  There must be two Dreams hotels in San Juan because the other reviews here DO NOT match the hotel we saw.  STAY AWAY!!! There was so much more wrong but we didn't want to write a novel. Enjoy!!!

Room Tip: Pick another hotel!!!
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
13 Thank rpd709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
midwest
Level 3 Contributor
4 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 7, 2012

I really like this hotel. It is very clean, located in a university district of San Juan, close to good amenities, (restaurants, Walgreen's to pick up last minute items) and able to be reached from the airport via public transportation should you choose (.75 cents vs. $20.00 for what is essentially a 10 minute ride Take the #40 bus from the airport and get off at the University of San Juan Tower stop, you are two blocks from the hotel.). Most importantly, it resides in a gentrified neighborhood of San Juan were you can find grad students walking their kids in the evening. The husband and wife could not have been nicer or more helpful. They picked me up from the bus stop as it was raining when I arrived and made sure that I knew where the subway station was when I left. I took public transportation from the hotel to the pan am cruise pier (possible because I only had 1 bag). Be aware that there is no elevator, however there is always someone who is there to assist you and the two times I needed assistance the individual refused the tips I offered.

If you are looking for the Caribbean beach vacation hotel with a wide expanse of beach and palm trees, this is not the place. If however, you are looking for a hip, inexpensive location where you can safely walk in the evening, listen to the guys downstairs root for their favorite soccer team and get to the Pan Am Cruise pier without taking a cab, this hotel is an excellent choice. I plan to return.

  • Stayed April 2012, traveled solo
    • Value
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Helpful?
14 Thank thecurious1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Croix
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 4, 2012

oh what a lovely two night stay we had....my boyfriend and I was looking for a a cheap, clean, and comfortable hotel on trip advisor..after weeks of searching we found Dreams Hotel and the pictures, prices and reviews cought my eyes..we stayed here on my birthday weekend and loved it..our first day we went shopping all day and we came the Dreams hotel, took a shower (although our shower was very very small) and watched t.v until we fell alseep, the next day we asked the front desk to arrange a taxi to another great mall and she did (she was very helpful, and gave us great direction)..even though this was jus a resting place for us..on my next visit i would diff. stay here...loved it

Room Tip: room have cold AC..push out glass widows..and resturants right next door
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  • Stayed April 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sissy l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dreams Hotel Puerto Rico

Property: Dreams Hotel Puerto Rico
Address: 109 Ave Universidad | Paseo Jaime Benitez, San Juan 00925-2424, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #30 of 47 Hotels in San Juan
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Dreams Hotel Puerto Rico 2.5*
Number of rooms: 25
Official Description (provided by the hotel):
A gem for the budget traveler. Centrally located in San Juan, Puerto Rico. Not in the touristic area.Very clean, comfortable and recently renovated rooms. Nearby Int'l Airport, University of Puerto Rico, Plaza las Americas Shopping Center, VA Hospital, Paseo de Diego, Piers. Old San Juan and Puerto Rico Convention are 4 miles away from us. Exceptionally warm, friendly and professional service. ... more   less 
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