We were in a room that was obviously a converted storage shed. It was far removed from the other rooms and did not seam secure. At night we felt like we were sleeping on the street it was so loud. When we complained, the manager said that “it was a Friday night thing". It wasn't. We checked out because no other rooms were available and agreed to pay a one night penalty. After we left El Prado charged our credit card $350 additional dollars. We, of course are disputing the charge and were dismayed when El Prado wrote a letter to our credit card company saying they offered us a free upgrade to another room. A total lie. I recommend that you don't stay where the policy has nothing to do with comfort and everything to do with sucking out all of your money.
- Also Known As:
- El Prado Hotel San Juan