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“Excellent Service and Value”

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Best Western Plus Condado Palm Inn & Suites
Ranked #16 of 48 Hotels in San Juan
Certificate of Excellence
New York City, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Service and Value”
Reviewed July 22, 2013

Location is wonderful, walking distance to nightlife, a block from Condado Beach. The Walgreens on the corner is also convenient. The Continental breakfast is very good. Plenty of selection, and nice that it is included in your rate. Service is excellent. Front Desk staff is very friendly and nice to people who only speak English. There is no parking in the hotel, but there is a facility close by that we were able to get our rental car out of without a hassle.
I will definitely stay here again.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mary b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,550 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (286)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
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  • Spanish first
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English first
Charlotte, North Carolina
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 16, 2013

Front desk staff, really everyone in the hotel is very guest focused and did anything they could to be of help. They are well trained.

Its a block from the beach and great location for walgreens, beach, food or walking Condado.

Continental breakfast is excellent in the realm of continental breakfasts. Eggs, tater tots, french toast sticks and then the usual suspects.

Excellent access to computer and printer

Pool area was spacious and clean

Felt safe

If you are going to San Juan and aren't looking for the resort experience, BOOK this place.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank kungfunc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meredithj
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed July 11, 2013

This is the smartest choice if you are on a lower budget. It is one block from the big public beach, has restaurants and shops surrounding the hotel. The hotel has recently been remodeled and changed names (I think it used to be Diamond Palace or something like that). Gorgeous lobby, friendly staff, clean rooms, Bath & Body Works toiletries. Everything was great. Complimentary breakfast was a great way to start the day every morning- eggs, hash browns/home fries, french toast/pancakes, bacon/sausage, cereal, juice, milk, yogurt, bagels, pastries etc. Coffee and tea available 24/7. As with any complimentary breakfast- get there as early as you can. Things go quickly and they always seem to break it down 30-45 mins before they are supposed to. Pool wasn't very big but was great for a dip. What we thought was a hot tub was actually a kiddie pool- hahaha had a good laugh when we stepped in and it was only 1ft deep. Parking was right down the street for $15/day or a little more expensive across the street (toward the beach). Make sure you get the validation paper at check in before going to the parking lot. Plenty of buses and taxis heading to Old San Juan from right outside the hotel. Always negotiate with the taxi driver before getting in to get the best deal. We found a flat rate of $15 for 2 people from Old San Juan to Condado was non-negotiable. There can be lots of traffic to and from Old San Juan so factor that into your plans. We also rented a car at Enterprise down the street and they were very nice. While we were in San Juan we also went to Guavate to visit the Pork Highway (as seen on the Travel Channel), both forts and mostly everything in Old San Juan, drove to Luquillo Beach for a day (A MUST DO!), explored up and down the public beach in Condado.

Everything is pretty expensive but my biggest tip is to save up for the trip and plan and keep a strict budget for each day. I think we successfully did it at about $75/per person per day.

Room Tip: Ask for Ocean View!
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  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
3 Thank meredithj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lady Lake, Florida, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 7, 2013

My family and I traveled to Puerto Rico on an unplanned trip.At our arrival to the Best Western/Condado Palm Inn we was greeted by Mr.Antonio Rosado with a "Let's Do This" attitude.Mr. Rosado was so kind and willing to give us on how to better enjoyed our visit.We had a total of two rooms that accommodate us like royalty (lol).Next day we meet Mrs.Raiza Medina-Guest Services Assistant Manager, Mrs.Mayra Aquino and Mr.Luis Reyes-Housekeeping..WHAT A TEAM!!!!!
For sure from this point on I will be patronizing Best Western everywhere I traveled.

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
1 Thank vwkombi67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penuelas, Puerto Rico
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 7, 2013

Overall, great experience. The room was comfortable (615). The fare included breakfast (OJ, coffee, tea, cereal, milk, yogurt, egss, sausage or bacon, bagels, bread, and some days, waffles). No parking, however the hotel have a deal with a near by parking lot for $15 /day (and you can get in/out 24 hrs. no extra charge). No issues with hot water, worked perfectly every time I used it. Only issue was the noise from the street, which I understand is not the hotel's fault. I will stay again...

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kristinairamirez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
1 review
Reviewed July 5, 2013

We bumped into this hotel by accident. I was not sure what to expect because this is an old building that was recently re-modeled. However, it turned out to be an excellent experience. I recommend this hotel and would definitelty come back. Altough it is categorized as a 3 stars, I think the service is really closer to 5 stars. The hotel has some facility opportunities to improve: low Hot Water pressure and humidity is causing some water condensation in some corners. It is an old building, so there are some areas to improve. However, compared to other Best Westerns, Courtyards and Double Trees this is a great place. Outstanding Hospitality. Quality Breakfast buffet with silverware (no plastic ware). Bar with good Happy Hour. Free internet. Walking distance to the Beach. Hotel provides Beach Chairs. Convinient location. Their biggest assett is the Guest Service culture. Staff is wonderful. We got to meet the GM, Miguel R. He was very professional, friendly and he genuinely cares about Guest's experience. For the price, this is a great place with awesome people. I hope they maintain good prices to compensate for the few facility issues and the extra charges for External Parking. We will be back!!! Thanks to Miguel and his Staff. Excellent Job!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 4, 2013

My family and I stayed at this hotel the last week in June. We had a total of 3 rooms. It has been recently renovated and the lobby is gorgous. The breakfast was adequate and the breakfast staff were very friendly and accommodating.

Once you hop on the elevator, things change. The hotel was redone really cheaply but made to look modern Think.. IKEA furniture. This hotel just opened and all 3 of our rooms had major black mold growing on the bathroom walls. All 3 rooms were in different areas of the hotel so my guess that the whole place was infested.

The rooms were super loud if you were on the main road. My sister's room, faced a quiter street and she was happy about the sound. My parents were in a room along with us facing the main street and BOY we heard it all.., night long. Also the beds were hard as a rock.

Its a big party area so be prepared for feeling like there is a party in your room.

Did I mention there was MOLD?. Yes Mold.

I wouldnt stay there again, id prefer a hotel that was without MOLD but if MOLD is your thing, this is your place!

P.S. This place has mold.

Room Tip: Dont get a room on the main street.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
6 Thank salsamari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Condado Palm Inn & Suites

Property: Best Western Plus Condado Palm Inn & Suites
Address: 55 Ave Condado, San Juan 00907-1708, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in San Juan
#7 Business Hotel in San Juan
#8 Family Hotel in San Juan
#10 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Plus Condado Palm Inn & Suites 3*
Number of rooms: 151
Official Description (provided by the hotel):
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in one of the most exclusive areas of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. ... more   less 
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Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino

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