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“Perfect luxury base for San Juan”

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Ciqala Luxury Suites
Ranked #14 of 46 Hotels in San Juan
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect luxury base for San Juan”
Reviewed May 11, 2014

Thanks again to everyone at Ciqala for a wonderful stay - we really wished we could have stayed for longer! Most here have written about the size and the luxurious state of the apartments, but for us it was the staff who did everything to ensure we had a wonderful stay. Thanks to all!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matthew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, May 12, 2014
Dear Matthew G,

Thanks to you for making CIQALA your home during your visit to San Juan, Puerto Rico. It was an honor having you as our guest and hope you can visit us again for a longer time. We are glad to read that our team did verything to ensure that you have a wonderful stay, customer service is our number one commitment.

We look forward to continue welcoming you back home soon. Thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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775 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
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Fortaleza, Brazil
Level Contributor
88 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed May 8, 2014

Ciqala is definitely a great choice If you're looking to stay in a very comfortable place, and don't care for brand hotels.

The apartment is just huge! We stayed in a 2-bedroom apartment, and the place is big, there's a full kitched all equiped, living room, dining room, and the bedrooms are also huge, specially the master bedroom. You will definitely have a great night of sleep.

The service is almost perfect. I would say the only problem is the room service. They take ages to deliver drinks for example. But every time you go downstairs to ask something about the city, shopping, restaurants, they are really nice to you.

The location is very central. You're close from all the main places, and also the biggest mall (Plaza).

They have a free parking structure, which is also great so you don't have to pay the usual $20/$30 from hotels.

The breakfast is served on the top floor. They really don't have many options, it's pretty much omelet or pancakes If I'm not wrong. Well, at least it's included on the rate.

If I come back to San Juan, I would definitely stay at Ciqala again.

Room Tip: Ask for higher floors, they are not as noisy as the lower ones.
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lucas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, May 9, 2014
Dear Lucas G,

Thanks so much for your review and comments about our hotel. We really appreciate being the hotel of your choice during your visit to San Juan, Puerto Rico. We actually don’t offer room service, however, our team member on duty offered to go buy cold beer next door for your party, due to the ones that we have available are warm, we just wanted to run that extra mile to make sure that your party was perfect. We are also happy to read that you were able to notice that we are very close to all local attractions.

We are honored to read that you will be staying with us on your return and we truly look forward to welcoming you at your home in Puerto Rico. Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cibolo, Texas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 8, 2014

This place was so cute and small. I felt like we were taxing into a neighborhood and was unsure but the hotel is dry secure and modern. Every thing was great the 1st night we arrived we were exhausted from our travels. We had quick bite and turned in. The next morning I was up very early an in the very small but functional gym. Then went to breakfast which is cooked to order fresh breakfast. I ate and my husband did not. I ended up getting food poisoning from the eggs. Which my husband said he didn't think we're cooked enough. I don't know. I was famished from my travels and working out. This did not make a good start to my honeymoon. Other than that the place was great.

Room Tip: View was of neighborhood.
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  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
2 Thank FunVaLiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, May 10, 2014
Dear ValOman10,

Thank you for choosing our hotel during your honeymoon in Puerto Rico. We are glad to read that you loved our hotel decoration and atmosphere. As well as we are happy to know that you enjoyed working out in our fitness room and that it was functional for you. We are sorry to read about your experience being poisoned in Puerto Rico. We are concern and did a research on our system and did not find any records of this matter. We take great care of our guest and that would have been important to us, this have never happened before. For our knowledge if the eggs would have been uncooked you would have gotten Salmonella which is a bacteria, maybe the mixture of the heavy breakfast did not have great effect on your digesting system. Please kindly notice that our breakfast is made with fresh eggs and to our guest request. Next time please notify if any event happens so we can take care of it at the moment.

We look forward to having the honor to serve you again on your next visit to Puerto Rico.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
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Jacksonville, North Carolina
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 30, 2014

Amazing suite! This hotel used to be condos that have been converted. There was underground parking monitored by surveillance cameras, Natalie was amazing at reception and gave us a list of different attractions in the area, the hotel offers free shuttles to and from the beach (as well as complimentary beach chairs!), the welcome book in the room has lists of children's activities, nannies, etc., the mini-bar was REALLY reasonably priced, they have a personal chef that will come to your suite and cook you a 2 or 3 course dinner, and breakfast was AMAZING. The suite was HUGE. We got the two bedroom suite and were stunned by how large it was and how much detail went into it.
My husband and I stayed here with my grandparents for the last night of our honeymoon (my grandparents live in Puerto Rico and we wanted to spend some time with them before leaving the island). We had plenty of space and still felt like we had a good amount of privacy. The master bedroom has a walk in closet, Jacuzzi tub, rainfall shower head, his and hers sinks, a large flat screen tv, an iHome iPhone/iPod charging dock, robes, and its own wifi router. The second room was a decent size with a large closet and wall mounted flat screen tv. The second bathroom was a full bathroom with enough space for 2 people to easily share. The laundry room was very large and the washer and dryer were very efficient. The kitchen was enormous! Full size stove (we were expecting a smaller, more kitchenette like stove), microwave, huge fridge with ice maker and water dispenser built in, a breakfast bar, lots of cabinets and a dishwasher! The dining room easily sat 6. And the living room had a nice size tv, large sectional couch, and a couple plush chairs. There was also a huge linen closet in the hallway between the master bedroom and the second bedroom.
The breakfast was amazing. Eggs, omelets, pancakes, French toast, and waffles all made to order with a plethora of fillings/toppings. They have waitstaff take your order for the made to order food and bring it to your table. They also have fresh fruits, beverages (juices, milk, coffee, tea), cereal, and breads out for you to grab yourself. All included with your night's stay! The view from the balcony on the floor that they have the breakfast (and complimentary happy hour during the week) is beautiful! It's a great panoramic view of San Juan.
My husband and I are already planning a vacation with my daughter and a large group of friends for next year to stay here! DEFINITELY worth staying more than one night to get good use out of everything there. We can't wait to go back!

Room Tip: We stayed on the 5th floor with no noise. Beautiful!
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Abby P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, May 1, 2014
Dear Abby P,

Thanks so much for taking of your time to share your memorable experience with us and others on this page. We are honored to be the hotel of your choice during your family vacation here in San Juan, Puerto Rico. It is a pleasure to read that we surpassed your expectations and that we are more than you expected. We are also glad to read that you enjoyed your stay with us and all services that we have included to enhance our guests experience as well as our Natalia delivering great attention and suggestions. All guests are very important to us and this is why we don’t hesitate to assist in every need to make sure they keep a memorable experience at our hotel.

We are very honored to read that you will be visiting us again with your daughter and a group of friends, we will be more than happy to welcoming you back at our home in Puerto Rico. Thanks so much for sharing your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
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Sacramento, California
1 review
Reviewed April 27, 2014

My girlfriend and I stayed in a penthouse suite at Ciqala the night before our cruise set sail. We were tired after a long flight from California and we're not used to the hot, humid San Juan evenings. Looking forward to a nice cool night's sleep, we were alarmed to find that our room's air conditioner had froze up. The room was beautiful and clean, but it was too hot to be comfortable. We immediately notified the hotel's night attendant. In less than a minute, she was at our room's door. Not an easy feat, given we were on the eight floor. She was able to identify and fix the problem with the air conditioner quickly. Next she brought us a fan and offered us complementary mini-bar refreshments. Within 30 minutes, we were cool and comfortable. The next day during our check-out, the desk clerk let us know that the manager had been notified as to what happened during our stay and that he would be contacting us very shorty. By the time we had boarded our cruise ship, I had received via email a formal apology letter and a full credit for our room. This was far more than we expected. Ciqala suites has great hotel staff and management that understand the value of customer service and it shows. If asked for recommendations for hotels to stay at in San Juan by friends or family, we will definitely be recommending Ciqala!!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Three86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, April 28, 2014
Dear Three86,

It was an honor having you as our guests. Thanks so much for selecting us at the moment of planning a vacation in San Juan, Puerto Rico. We are very happy that everything works perfect for you, we love to work that extra mile to deliver the best customer service as all of our guests are very important to us. Thanks so much for your recommendation, we truly appreciate it.

We look forward to welcoming you back at your home in Puerto Rico soon. Thanks so much for sharing your experience.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Beach, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 24, 2014

Very much enjoyed our last night in San Juan here. We stayed in room 302. Bed very comfortable and had a great night sleep. Wonderful jetted tub. Nice furnishings and a great mini bar that to me was even cheaper than the store. They also provided dinner and breakfast the night and day we stayed there. We saw other people staying there eat and not leave a tip to the staff. Felt that since the meal was free and was above average that a tip should be given. I will agree with other posts that it may not look so safe at night in the area but it may be just because of the looks of some other buildings around. We saw citizens jogging at night and we walked the streets ourselves and felt fine just like walking around a downtown area here at home. Very close to airport and old San Juan. Give a 4.5 out of 5 and that is only for location wishing a better visual view. They make up for that in many other ways.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FamilyTravelof3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, April 28, 2014
Dear FamilyTravelof3,

Thanks so much for making CIQALA the hotel of your choice during your visit to San Juan, Puerto Rico. We are glad to read that you and your family enjoyed your last night in this paradise while staying with us. It is nice to read about our guests experience and more rewarding when they leaved with a memorable experience in mind. In regards to tips to our SP Floor team, it is under guest’s discretion and, we are very happy to read your appreciation to their efforts and services. In regards to our location, Miramar is the second historic zone in downtown San Juan; as part of our history, all buildings and structures are kept as original under proper restoration as well as it is constantly monitored by the local police. The locals and visitors enjoy a walk or jog at night.

Thanks so much for taking of your time to share your experience in this review. We very honored to read that you enjoyed your stay with us. Looking forward to welcoming you back home on your next trip to Puerto Rico.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
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Robbinsville, New Jersey
2 reviews
Reviewed April 22, 2014

My family of six stayed for 7 nights at Ciqala. It felt just like home! We stayed in a 3 bedroom suite (302) and it was amazing. We enjoyed it so much that the kids wanted to come back to the suite. The staff was so warm, welcoming, and very kind. I would recommend and have already recommended Ciqala to all my friends!!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lamabm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, April 23, 2014
Dear Lamabm,

We are very honored to read your review as well as being the hotel of your choice during your seven nights family vacation. We are glad to read that you felt like home and that the kids did not want to leave the Suite, as well as our team members delivering a very warm, welcoming and kind service. We always love to reach the extra mile making our guests not feel as guests but as a family member. Thanks so much for your recommendations, we truly appreciate it.

We look forward to welcoming you and your family back home on your next visits to our enchanted island. Once again, thanks so much for sharing your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ciqala Luxury Suites

Property: Ciqala Luxury Suites
Address: 752 Manuel Fernandez Juncos Ave. | Puerto Rico, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in San Juan
#3 Family Hotel in San Juan
#8 Luxury Hotel in San Juan
#8 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ciqala Luxury Suites 4*
Number of rooms: 19
Official Description (provided by the hotel):
From the moment you call for reservation to your arrival, we make sure that your stay with us is more like visiting family members as we deliver personalized service at all the time and take close attention to details. Whether you are here on business or pleasure, our suites are carefully decorated with your well-being in mind providing all comforts of home at your dreamed destination. We assist you stay on track while traveling with our fitness room, business center with computer access and a printer. You can just relax and enjoy your favorite drink at our rooftop pool bar while overlooking the breathtaking view of the city and Bay. Start up your day at our SP Floor with our complimentary breakfast buffet as well as made to order full American Breakfast freshly prepared by our chef who is ready to greet you with a smile every morning as well as our team members who are delighted to take your order. From fresh pastries, fruits and juices to very well deserved hot breakfast. ... more   less 
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Also Known As:
Ciqala Hotel San Juan

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