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Ciqala Luxury Suites
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Reviews (938)
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All reviewspresidential suitemade to order breakfastconvenience store next doorla jaquitafood truckfree dinnerpuerto ricomini barrooftop poolold san juanjetted tubmaster bedroomlaundry roomwasher and dryerfull kitchencomplimentary breakfasttapas
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752 - 757 of 938 reviews
Reviewed January 30, 2014

Amazing Experience!!!! Suites are more than I expected! Just a short cab ride from the beach. Meals were suitable and the view was amazing! It was nice to be in a quite environment. Exercise equipment could be a bit updated. But amazing Experience!!!

  • Stayed: November 2013, traveled with friends
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3  Thank EarthAngelNeenah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded January 31, 2014

Dear EarthAngelNeenah,

Thanks so much for taking of your precious time to share your experience in this review. We appreciate being the hotel of your choice during your visit to Puerto Rico. We are glad to read that our Suites were more than you expected as well as that you were able to see how close we are from the beach and that you enjoyed breakfast, and the view. Thanks so much for your suggestions about our exercise equipment, we have in on our notes for improvements.

We are very honored to read that you had an amazing experience as well as we expected from all of our guests, customer service is very important to us. We look forward to continue welcoming you back home on your next visits to our enchanted island. Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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Reviewed January 29, 2014

My mom and I spent one night at Ciqala before heading to another part of the island for the rest of our trip. The place is secure and beautifully decorated. With free parking and a free American breakfast cooked to order, it is an incredible value.

The parking lot is under the hotel, and the staff at the front desk controls the door to let guests in. The door to the small lobby is also locked and controlled by the front desk. While the area around the hotel is far from glamorous (we could see from the deck on the top floor of the hotel that a couple of homeless guys live on the corner) we felt safe.

The bed was insanely comfortable, and the bathroom was beautiful (though the tub may be hard for some folks to get in and out of--it's very tall and the edge is pretty wide and requires a fair amount of mobility to get over it). The room overall is comfortable and modern and really not lacking in any way.

The staff was great--young and professional, very friendly and accommodating.

There is no pool, and it's not really within walking distance to Condado Beach, but they do offer a free shuttle to the beach if you let them know in advance, as well as beach chairs. We used this as a base to explore Old San Juan, so we didn't mind the location a bit.

We were impressed with Ciqala and found it to be the perfect base for our night in San Juan. With the money we saved staying a bit off the beaten path, we were able to splurge in other areas of our trip.

Room Tip: Rooms ending in 01 are next to the elevators, and we could hear them running during the night.
  • Stayed: January 2014, traveled with friends
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2  Thank potatopants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded January 30, 2014

Dear Potatopants,

Thanks so much for taking of your time to share your review in this page. We appreciate being the hotel of your choice during your visit to San Juan, Puerto Rico. We are glad to read that you and your mom enjoyed the night you stayed with us as well as breakfast and that our staff delivered a great and professional customer service, all guests are very important to us. It is great to read that you were able to see that our location is safe as well as security in the hotel.

We look forward to welcoming you back home on your next visit to our island and that you could stay longer so that you can enjoy dinner and cocktails with us. Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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Reviewed January 27, 2014

Stayed at Ciqala with girlfriend for two fantastic weeks!! Our suite was spectacular!! exquisitely decorated and equipped with everything we needed to feel right at home including free WIFI. We will definitely miss chef Rawy, the gang and their delicious cooking… what a luxury to have a personal chef at your service every morning. Ask them for anything and they will make it to perfection!! Also our strolls through beautiful Miramar neighborhood with lots of bars and restaurants to hang out. We specially liked Jaquita vaya next to the hotel. Food was excellent and not pricy. Back in this freezing cold, we most certainly miss our trips to the beach and the pina coladas. With free transportation to and from the hotel to COndado beach only 5 minutes away we spent a lot of time there. Also at Oceano with good drinks and open terrace… great place to meet locals. There were so many things to enjoy in San Juan that we are glad we choose Ciqala to stay. The price was great and the service was excellent. It is near Condado and Old San Juan, next to all sorts of restaurants and very easy to move from. We plan on going back to Puerto Rico next year and again will stay at Ciqala.

Room Tip: Stay at a presidential suite and enjoy your vacation!!!!
  • Stayed: January 2014, traveled as a couple
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2  Thank Ernst L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded January 28, 2014

Dear Ernest L,

Thanks so much for taking of your time to share your experience in this review. We appreciate being the hotel of your choice during your two weeks stay in San Juan, Puerto Rico. It is a pleasure to read your review, we are glad that you were able to enjoy of all services that we have included to enhance our guests experience as well as that you were able to explore around within our location and notice that it is safe as well as full of many nearby places to go. It was our honor having you and your girlfriend as our guests. We always love to read about our team exceeding our guests ‘expectations.

We look forward to welcoming you back home next year on your vacations. Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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Reviewed January 23, 2014

I booked this property through Hotwire so we didnt know the hotel's name. I guessed it but didnt dare booking it somewhere else as reviews were mixed. However under $100 a night your options are HIGHLY limited in San Juan.

So then let's rephrase this: we COULD not have been happier through these 3 nights even if we spent double as much!

From first minute to last staff just went out of their ways to accomodate everything what we wished for.
I booked a queen room which was up on the SP floor (702) where they serve the breakfast and tuesday/thursday dinners. This had one minor setback which was the "traffic" through morning and if you are a light sleeper you could hear the elevator working. Otherwise no noises whatsoever.
The room had a king bed, which was on the soft side but no issues whatsoever, a beautiful bathroom and a huge waredrobe. Tv with all the channels you wished for, fast internet and a fully stocked fridge with really cheap drinks (can of soda $1 a pop, $1 candy bars, etc.)

As previous reviews mention you should have your own vehicle otherwise you rely on public transportation or taxis. We had a car and it was 5 minutes to Old San Juan. Brilliant.

It ticked all the boxes for us and Tuesday Puerto Rican dinner was just splendid.

If going back to San Juan we would not even look anywhere else.

  • Stayed: January 2014, traveled as a couple
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1  Thank ka0z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded January 24, 2014

Dear Ka0z,

Thanks so much for taking of your precious time to share your review with us and others on this page. We are glad and appreciate being the hotel of your choice during your visit to our San Juan, Puerto Rico. It was an honor having you as our guests, we deeply love to read from our guests about our team exceeding their expectations by delivering what our commitment states, to deliver a customer service of excellence.

It was great to read that you enjoyed your stay with us and that were able to experience the services that we have include to enhance our guests experience. It is also nice to read that you were able to see how close we are located from all main local attractions.

We look forward to continue welcoming you back home on your next visits to our island. Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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Reviewed January 22, 2014

I came across the Ciqala Luxury Suites by chance. I had never heard of it and didn't even know where it was. BUT I am definitely glad I found this place!

The staff here is exceptional - attentive, friendly, accommodating; you name it. Whatever you need they will take care of you.

The hotel is amazing - spacious rooms, great breakfast, dinner, etc.

This hotel is NOT for you if you are looking for a hotel with amenities - bars, restaurant selections, pool or even a beach. If you want to walk to bars and restaurants then this is not the place. You SHOULD have a vehicle while staying here or be prepared to take a taxi or public bus to the Old San Juan area.

This hotel IS for the person who is looking for a modern, spacious hotel that offers great value and is ran by a friendly staff. You really can't beat this property with any other in the San Juan Area. There is no other property that offers what Ciqala Luxury Suites offers.

This hotel offers a cook to order breakfast INCLUDED, wifi INCLUDED, parking INCLUDED, Dinner on Tuesday and Thursday INCLUDED, happy hour on Monday and Wednesday INCLUDED, Transfer service to the Beach INCLUDED. Well you get the picture.

My husband and I had a Presidential Suite Rm#302 and we had no complaints. We coud not hear our neighbors or any outside noise. The room offered more than what we needed. And we had so much room it was truly wonderful. In fact, we have now moved to the Isla Verde area for a conference and I miss our room at Ciqala. In our current hotel room we feel like we are in a box!

I want to go back to Ciqala!

  • Stayed: January 2014, traveled as a couple
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2  Thank worldtraveler428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded January 23, 2014

Dear Worldtraveler428,

Thanks so much for taking of your precious time to share your review with us on this page. We truly appreciate being the hotel of your choice during your visit to San Juan, Puerto Rico. It is always an honor for us to read from our guests about our staff exceeding their expectations, customer service is vital for us as part of the CIQALA team. We are glad to read that you loved your Suite and did not hear any noises as our units are sound proof, and that you were able to enjoy of all services that we have included to enhance our guests experience. Our location in Miramar is part of downtown San Juan at only walking distance from the Convention Center and minutes’ drive from beaches, Old San Juan and other attractions.

We look forward to welcoming you back home soon. Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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