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Ciqala Luxury Suites
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Reviews (953)
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Reviewed May 17, 2012 via mobile

Lured by the hotel website, I selected the place for a night stay. Hard to find even for the locals as myself, with a batman-like secret entrance, the very tight but safe parking leads you to the lobby where you are nicely greeted and led to the room. The "standard" room, although clean, really needs more amenities. The lighting and decor are bland and the bathroom, clean but very scarce in essentials for a room starting at $153. A strange thing after check-in, (late at night): the concierge calls a half hour later to see that all is well. Luckily, I had not gone to bed yet.

The Ciqala hotel is featured as if you will arrive at paradise's gate, but you are a little stuck to see the full glory. Next door there's a 24-hr convenience store which has a small but controled night hangout on its parking. The floor where the room of my stay was located is covered with work under construction with tools and random items scattered all over. It also had the the hotel's kitchen storage area. Not a pleasant sight.

Although the breakfast was as good as can be, with a friendly young chef making grest ommelettes, pancakes as you order, Hotel Ciqala needs to seriously consider keeping up to its glorious website.

  • Stayed: May 2012
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3  Thank ramquis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciqala, Owner at Ciqala Luxury Suites, responded to this reviewResponded May 18, 2012

Dear Ramquis,

Thanks so much for your review; we really appreciate you taking of your time to share your experience with us and other travelers. As part of our standards of services, our front desk agents call our guests within 30 minutes after check in, the reason why we make the call in 30 minutes is to give the guest the opportunity to change, get comfortable and make sure that the room is as requested and in regards to the covered floors and working tools, that area was covered due to we were working on some renovations which was away from our guests rooms. Our building is very easy to find as we have our logo very visible at the entrance of the property, our front desk staff is also more than happy to provide our guests with directions. Our Superior Rooms feature one queen size bed, microwave oven, mini refrigerator with sodas and water, coffee maker with complimentary coffee, large closet with luggage stand, private bathroom and HDTV; compared to other hotels and with our respect to them, we offer more of the amenities that best fit a hotel room and in addition to that, all other services included.

Our management and staff are committed to providing a high level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to visit us again, we will be more than happy to welcome you again and to have another opportunity to serve you.

Warmest regards,
The Management
CIQALA Luxury Home Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2012

Excellent hotel! We stayed at this hotel before and after our cruise and loved it. Clean and modern and the staff members were really friendly and helpful. We highly recommend this hotel. You won't be diappointed if you choose to stay there. The hotel offers daily breakfast as part of your stay. It's to order so you will need to give yourself time to enjoy. They also offer dinner on Tuesdays and Thursdays. True there isn't much to see within walking distance but a 10 minute taxi ride will take care of that.

  • Stayed: May 2012, traveled with family
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4  Thank Lyn52_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciqala, Owner at Ciqala Luxury Suites, responded to this reviewResponded May 16, 2012

Dear Lyn,

Thanks so much for taking of your time to share your review with other travelers who are probably on a search on where to stay here in San Juan, Puerto Rico; We are honored to have you as our guests and are extremely happy to hear that you are one more guest who had found exactly what we intent to all of our guests to have “a unique vacation experience”. Please consider CIQALA Luxury Home Suites as your home away from home here in the enchanted island of Puerto Rico.

We are committed to providing a high level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to continue visiting us on your next trips to Puerto Rico, we will be more than happy to welcome you back at your home away from home in San Juan.

Warmest regards,
The Management
CIQALA Luxury Home Suite

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2012

Loved the luxurious rooms, especially the kitchen and the balcony. The laundry room is also a huge plus. Loved the breakfast. The staff were very friendly and helpful. This location is very convenient, though not right on the beach. Will recommend Ciqala to anyone who wants to enjoy his stay in San Juan.

Room Tip: Rooms on higher floors (>=3) are quieter and have better views.
  • Stayed: February 2012, traveled with friends
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3  Thank Ellenll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciqala, Owner at Ciqala Luxury Suites, responded to this reviewResponded May 14, 2012

Dear Ellen,

Thanks so much for your review; we really appreciate you taking of your time to share your experience with us and other travelers. We are honored to have you and your family as our guests and are extremely happy to hear that you had exactly what we intent to all of our guests to have “a unique vacation experience”. We will love to welcome your friends, family and anyone you recommend to stay with us. Please consider CIQALA Luxury Home Suites as your home away from home here in the enchanted island of Puerto Rico, your Caribbean destination in US territory.

We are committed to providing a high level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to continue visiting on your next trips to Puerto Rico, we will be more than happy to welcome you again at your home away from home in San Juan.

Warmest regards,
The Management
CIQALA Luxury Home Suite

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2012

W e booked this hotel based on the reviews already posted.

We were not disappointed. The Hotel Accomodation is excellent and the service is Firts Class.

The staff really do go out of their way to make you stay special. "Thank You for everything Christina"

The location was ideal for us as we could access the Mall, Old San Juan and the Cruise Port quickly.

It only took 15 mins from the airport. Taxi fares anywhere seemed reasonable to us.

This hotel is excellent value for money.

The complimentary breakfast (cooked to order by the Chef Rick) was great.

We would recommend that you stay at the Ciqala.

If you need a base in San Juan for a short or long stay, the Ciqala would be an excellent choice

  • Stayed: April 2012, traveled as a couple
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4  Thank Stuart H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciqala, Owner at Ciqala Luxury Suites, responded to this reviewResponded May 14, 2012

Dear Stuarth family,

Thanks so much for your review; we really appreciate you taking of your time to share your experience with us and other travelers. We are honored to have you and your family as our guests and are extremely happy to hear that you had exactly what we intent to all of our guests to have “a unique vacation experience”. Please consider CIQALA Luxury Home Suites as your home away from home here in the enchanted island of Puerto Rico, your Caribbean destination in US territory.

We are committed to providing a high level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to continue visiting on your next trips to Puerto Rico, we will be more than happy to welcome you again at your home away from home in San Juan.

Warmest regards,
The Management
CIQALA Luxury Home Suite

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2012

Ciqala is a brand new hotel in the Miramar district. We only stayed 1night while waiting to board our cruise. From what I could see, the hotel in not within walking distance of anything you would like to see. There was one very small restaurant 1/2 block away. The wait was too long so we opted to order a pizza in the room. ---One more negative and then I'll get to the positives. There is a 7-11 type convenience store next to the hotel. We stopped in to pick up bottled water. The store was open, but the door was locked - we had to get buzzed-in. Just guessing here, but I think that speaks volumes to the character of the neighborhood! You also need to get buzzed-in to the Ciqala too. --Even though Ciqala is new, it already had graffiti on the face of the bldg. --Now, for the pluses: the receptionist was very friendly and offered us an upgrade without our asking. We were given a resident apartment - 3 bedrooms, 2 full baths (one with jacuzzi), full service kitchen - the apt was very lovely and sparkling clean. --A full breakfast is included with the room rate. -- Other than the location being a bit questionable, I do recommend the Ciqala for a visit to SJ.

  • Stayed: March 2012, traveled as a couple
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5  Thank joloughlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciqala, Owner at Ciqala Luxury Suites, responded to this reviewResponded March 15, 2012

Dear Mr. & Mrs. Joloughlin,

Thanks so much for your review; we really appreciate you taking of your time to share your experience with us and other travelers. Please allow us to inform that our concierge and front desk have all information regarding our location, things to do and restaurants in our area available upon request. We are located in Miramar, it is the second historic area in San Juan; it has antique architecture and is home to historic sites; we have documents with information about the area which will include information about the many different restaurant options as well as about all historic sites that Miramar has to offer to its visitors. There are many restaurants at walking distance from Ciqala

We are committed to providing a high level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to visit us again, please call us directly as soon as you set your plans to visit Puerto Rico again and allow us to serve you again, we will be more than happy to welcome you again at your home away from home in San Juan.

Warmest regards,
The Management
CIQALA Luxury Home Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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