The villas wouldn't have been so disappointing if there had been a more accurate description online. If one knows what to expect, it's not bad. The rooms are smaller than a typical Springhill Suite or Hyatt Place room. In no way would I characterize these as "villas". More so I would call it a "studio". If I had been expecting a studio, I would not have been so let down. Also, the "Ocean View" means water from the ocean that is going through the 'canal' that is outside my balcony, which has a prime view of a bridge with traffic going across. One can only see the "ocean" as you and I would envision it, if one goes out on the balcony, leans over the bannister, and cranes one's head to the left. I should add that I'm a Hilton Diamond member, the highest tier of their frequent guest program....so I can't imagine what other folks were given. Finally the room was not at all worth what I paid for it. Generally the appearance of this property feels rundown and dated. Fortunately, when I complained and basically said I was leaving (I really couldn't stomach my rare vacation time being spent in such a disappointing situation) they moved me to the main hotel. The view was much better and though the room didn't have a kitchen, it did have a fridge, which is all I needed. So the rest of the vacation was good. Food in the restaurants was great and service was very accommodating. I definitely recommend the Caribe Hilton, just not the "Condado Lagoon Villas @ Caribe Hilton".
- Official Description (provided by the hotel):
- Peaceful and set aside, the Condado Lagoon Villas are close to all the Caribe Hilton resort amenities and can enjoy the flexibility of our villa accommodations, each divisible into three separate units or combined into spacious suites, perfect for families or groups. Guests at the Condado Lagoon Villas can also enjoy the convenience of a separate check-in exclusively for Villas guests. ... more less
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- Also Known As:
- Condado Lagoon Villas At Caribe Hilton Hotel San Juan