My husband & I stayed at the Caribe Hilton Condado Lagoon Villas for one night and we were glad it was only one night! Our room had mold in the shower, tub and toilet areas. The quality and cleanliness of the bathroom were akin to a public restroom - not what I would expect from a Hilton property. The carpet, bedspread and wall were stained with what appeared to be red wine that had not been cleaned up from a previous guest.
As Hilton Gold, we received "free" breakfast coupons, which turned out not to be free after all. Even though we were told by our waiter when we sat down that they accepted the coupons at that restaurant, the manager of the restaurant attempted to charge us for our meals after we'd eaten and told us that we were supposed to use the coupons at a different restaurant in the hotel.
The hotel in general is in such poor condition that when we were there the staff had buckets and towels to catch leaks in the common areas - it wasn't raining, so I can only speculate that there are leaky pipes or AC. In fact, when we were eating breakfast, my husband was dripped on my a leaky AC vent in the ceiling. I would not recommend this hotel to anyone. Far better accomodations can be found in San Juan.
- Official Description (provided by the hotel):
- Peaceful and set aside, the Condado Lagoon Villas are close to all the Caribe Hilton resort amenities and can enjoy the flexibility of our villa accommodations, each divisible into three separate units or combined into spacious suites, perfect for families or groups. Guests at the Condado Lagoon Villas can also enjoy the convenience of a separate check-in exclusively for Villas guests. ... more less
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- Also Known As:
- Condado Lagoon Villas At Caribe Hilton Hotel San Juan