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“Terrible Hotel”
Review of Casa Condado Hotel

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Casa Condado Hotel
Ranked #34 of 47 Hotels in San Juan
Reviewed November 5, 2012

My friends and I went for my 35th birthday and to our dismay had to find other accomadations! This is the worst hotel I have ever seen. No elevators, only two floors, no a/c, windows don't open, room so small that you bump into the bed upon entering,..... need I go on? All of the pictures that are posted onlie are of the lobby! STAY AWAY! There are so many other hotels in the vicinity within the same price range.

Room Tip: Choose another hotel!
  • Stayed: September 2012, traveled with friends
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Thank Rie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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169 - 175 of 295 reviews

Reviewed October 27, 2012

Stayed here for 3 nights and the location can't be beat. The beach is just down the street and there are tons of stores and restaurants in the vicinity. Never felt unsafe. Police presence is all around the neighbourhood. The room was tiny, but also very clean and comfortable. The a/c worked well and the tv showed plenty of channels. The room had an electronic safe which was great and included in the total cost. The staff were friendly and helpful; especially the young guy with glasses (I didn't catch his name). I paid $72/ night and found it to be a great value based on the location. Would I stay here again? Absolutely.

  • Stayed: October 2012, traveled solo
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1  Thank ms_karen1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2012

We checked into this hotel for the first 3 nights and the last 2 nights of our trip. Not much free parking around but there are a few 24 hr lots near by. Don't arrive before the 3:00 pm check in time cause you'll be turned away just as we were both times we tried to check in. Staff was very welcoming overall except for one young girl, who made me feel I was interrupting her studies.

We had room 14 on the second floor. Nothing of a view for any of the rooms but we liked this room due to it having windows on two sides and rebooked it for the last two nights of our visit to Puerto Rico.
The floor below us with rooms 2,4,6,& 8 is where the breakfast is served. You don't want to sleep there if you like to sleep in late.
Rooms 9 -16 is one floor up is much quieter in the morning.
If you feel energetic go for the 3rd floor with rooms 17 to 24 with some of the rooms with views of the city.

The free breakfast is basic. Cereal, bread, bagels, muffins, danish, and croissants. (all grains)
coffee, pineapple juice and orange juice. Basic but enough.

The walk to the beach takes about 2 min, so its perfectly located. Lots of restaurants in the vacinity and a Walgreens 1 min away.

  • Stayed: October 2012, traveled as a couple
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3  Thank Alex A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2012

We stayed in this hotel for 3 days and will never be there again neither recommend it to our friends. And the reason is: air conditioning system and windows. The windows are not opening (one and only small window in the bathroom can be opened). And A/C is located very close on the side of the bed - you can't turn it on, because it will blow you away and there is no way to move the bed. And A/C air intake is from INSIDE THE ROOM, which makes air quality even worth. Because of that we did not have a good sleep. The first night we could not slip at all. Yet - they use kind of air refreshing chemicals, which smells really bad. We had door and bathroom window opened for hours to get rid of this. The stuff was very friendly, breakfast was OK. WiFi works only in public area, and there is no elevator.

  • Stayed: October 2012, traveled as a couple
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Thank AFND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2012

This is a great hotel if you just need a comfortable place to sleep! We were a block from the bus to Old San Juan, a short walk to the public beach in Condado, and close to lots of good places to eat. The hotel staff are nice and accommodating. As has been stated, there isn't too much extra, but the rooms are comfy and clean. If you have trouble with stairs, this is not the place for you--no elevator. The breakfasts are not great, but if all you need is a bagel and cup of coffee, you'll be ok! We stayed three nights on our way in to PR and one on the way out; it's close to the airport. All in all, if we went back, we'd pick it again.

Room Tip: Room 24 on the fourth floor was roomy. We also stayed in room 18; it was cozy :)
  • Stayed: October 2012, traveled on business
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1  Thank Susan Wilson A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2012

We stayed in this hotel two nights on the way in and out of puerto Rico. It is very close to casinos and was perfect for the condado culinary festival last weekend which we walked to in 2 minutes.

I booked this hotel for $75 on bookings.com but that didn't include $15 a night in parking. Which is just a short walk from the hotel but there is no place to park while you check in/out or drop bags. Also you have to get a ticket from the hotel or they charge you way more.

The room was fairly clean, I didn't have a problem with the bedroom but the shower was pretty dirty. The "breakfast" is only 2 hours long and it's jut bagels and juice, nothing that will last all day.

Overall I got what I was expecting so it was ok for me, if you're looking for fancy...this isn't the place. We stayed in two different rooms, the one on the second floor, #15 was much bigger.

Stayed: October 2012, traveled as a couple
Thank lwv2101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

My husband and I arrived around noon and fortunately our room was ready for early check in. Upon entering the room, the smell of bleach from the bathroom was overwhelming. It deceives you into thinking housekeeping must have scrubbed the place, but when I looked closer there were still strands of hair left from the last person who stayed, and once I ran water over the grout in the shower, dirt and grime came off. The ceiling fan in the room was COVERED in dust. That thing must not have been cleaned in years. Customer service was good, the housekeeping man helped us with our luggage up the stairs, and when we needed something printed out, front desk did that for us. It served its purpose, just a place to lay our heads at night and shower. We were barely in the room, so the negatives didn't bother us much as we were too busy enjoying Puerto Rico.

  • Stayed: September 2012, traveled as a couple
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Thank Capt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Condado Hotel

Address: 60 Condado Ave. | Condado, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #34 of 47 Hotels in San Juan
Price Range: $97 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Casa Condado Hotel 3*
Number of rooms: 26
Official Description (provided by the hotel):
Casa Condado Hotel is a recently renovated hostelry in the heart of Condado, with an ambiance of stunning comfort and personal service in mind. Our 24 air conditioned rooms - elegantly decorated with a minimalist style - prove to be the perfect environment for an exciting vacation or a quiet stay on a business trip. ... more   less 
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