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“Location and Staff”
Review of Hotel Milano

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Hotel Milano
Ranked #35 of 47 Hotels in San Juan
Los Angeles, California
Level 6 Contributor
111 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Location and Staff”
Reviewed July 18, 2012

The Location is central to everything you would want to do in Old San Juan... Everything is walking distance from this place..although they do not have a parking structure, there is one two blocks away for cheap (2 dollars). At night the building is safe - they lock the doors and the guest would have to be buzzed in the staff i up 24-7. The continental breakfast was refreshing - eating while siting on the rooftop! Everyone treated us like family, it really made me feel like home. I will definitely come back and stay at this hotel when I comeback!!!!!!!!!!!!!!!!!!!!! Thank you Hector and jose!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Joseph L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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935 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (125)
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English first
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 17, 2012

Clean, comfortable, and right in the heart of Old San Juan

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katiespeak21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella, North Carolina
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 6, 2012

My daughter and I stayed here for one night pre-cruise. The lobby was okay, but then we took an elevator up to where the room was located. There was no A/C in the halls and you have to use a key to open glass doors to even get to thehallway where the rooms were. The room was about 8x10 with barely enough room to walk around the bed. There were roaches crawling on the wall and the a/c didnt work. The bedding was from the 1980s. The picture they have posted must be the only roomthat has the newer looking bedding. They agreed to move us. The next room did have a/c that worked, but the carpet was disgusting and we had a very uneasy feeling. The hotel is in a "shady" part of town and there was loud music coming from a club until about 3:30am. Do yourslf a favor. Spend the extra money and stay in a nice hotel. BTW, breakfast upstairs was rotten bananas, some toast, and juice.

  • Stayed June 2012, traveled with family
    • Service
Helpful?
5 Thank csh0517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Hotel Milano, responded to this review, July 7, 2012
Dear lady, that junior room is about 18'x14' and it is under 100.00 p/night and are the first that go, we upgraded you as soon as you complained but right away that room was checked by our maids and found no roaches, sorry you were not happy either with the security doors on the halls, everybody likes that extra security in the access to rooms, people know when reviewers character lacks fairness, good luck for you, Juan.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 3, 2012

Hotel Milano, Old San Juan, Puerto Rico
We stayed at the Hotel Milano on the recommendation of my sister and her husband. We had a wonderful time. Hiram and Hector who work on the desk were great!. They recommended several excellent places to eat and gave us tips on how to get around in Old San Juan. The free trams allowed us to see the beautiful city without much walking. Since all 4 of us are seniors that was a tremendous help. One final word about the lovely Jose upstairs in the rooftop breakfast area he entertained us with great stories and was a joy to spend time with while he also saw to it we had a terrific breakfast! Thanks to all!

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NanaInWS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isla de Vieques, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 1, 2012

This was a very nice spot right in the middle of Old San Juan. Shops and restaraunts were just steps away and a very short walk to the fort. The staff was very friendly and the rooms were clean. Even the breeze was nice with open windows and a view of the boats coming in and out of the harbor. It isn't extra fancy and it isn't spacious but for the price and the location, it is a fantastic deal. We will definately be back to stay here again.

Room Tip: try for a street view up high. the breeze is nice even though the rooms have a/c.
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank McKnight_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 22, 2012

Three of us stayed here in May. A quaint hotel, right in the centre of OSJ. Hotel is not flash but perfectly adequate. We didn't notice any street noise. The host, Juan, was extremely helpful as was the guy on the front desk. In fact when we paid, on arrival, the 10% discount wasn't deducted. (We had stayed there before). A few days later we were advised that they had made a mistake with our account and were presented with an envelope containing the overcharged amount. Now, how good is that. This was our second stay at the Milano and we would certainly go back.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Val S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 13, 2012

arrived early to an efficient reception.
got upgraded as we were staying for 5 days.
all staff were pleasent and helpful.
breakfast was very good on the roof terrace.
hotel has a lift (elevator) which was a big help.
hotel is centrally located
we will be back again for sure
thanks again to all

Room Tip: rooms on the front are larger but can get some street noise.
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank david e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Milano

Property: Hotel Milano
Address: Calle Fortaleza 307 | Old San Juan, San Juan 00901, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#10 Business Hotel in San Juan
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Milano 2.5*
Number of rooms: 30
Official Description (provided by the hotel):
Affordable, nice hotel centrally located within walking distance of Old San Juan's many tourist attractions and the cruise harbor. Visit El Morro, San Cristobal, Museums, Art Galleries or shop at Calle Cristo and Calle Fortaleza where you will find many designer outlet centers and fine jewelry stores. Breakfast is offered in the hotel's penthouse terrace with a view of San Juan roof tops. ... more   less 
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Also Known As:
Milano Hotel San Juan
Hotel Milano San Juan Puerto Rico
Milano San Juan

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