The 2 persons that I dealt with from the staff were totally unprofessional. The guy that checked us in practically treated us like criminals, asking for a picture ID from each and having us sign forms left and right. Never even greeted us. The elevator looks like sometime out of a time machine, horrible! The windows in the room were grossly dirty. The view from the window is an eyesore, a huge blue and green bldg that seems to be gutted out. Hotel is Gay friendly which I do not have an issue with but others may, so I believe they should state this in their hotel description. In the shower they have soap and shampoo dispensers which are empty. The lid fell off of one and when I bent down to pick it up I almost knocked myself out with the hot water knob. As I am showering with my back to the shower head I notice a big wad of hair stuck on the shower wall! YUCK After my shower I proceed to use their blow dryer. I detect a stench and put the blow dryer back in its cradle on the wall and mention it to my husband. It smelled like manure. I take the blower and look at it. To my shock, someone had literally put human feces on it. I was appalled.... 2:30 am and I could not sleep just imaging what may be crawling around in that bed. The bed was uncomfortable to top it off.
When I called to report the hygiene issues the Israeli guy that checked us in said that he was alone and had no maid on staff at that time but that he would make a note of it so that they would clean it, I asked him what good would that do me since I was checking out in the am. Next morning my husband finds out that he had not left a note at all, but we made it a point to make sure that they knew of the situation. We got no apologies, no compensations, nothing. Just have a good day, the nerve! My advise to all is to STAY AWAY from this hotel. I even have pictures but are much too gross to post.....
- Official Description (provided by the hotel):
- Experience one of San Juan's most popular beach front locations at the Atlantic Beach Hotel on Condado Beach. The Atlantic has become a favorite place for the travel savvy and open minded traveler who enjoys its unpretentious atmosphere and its lively appeal to a wide variety of lifestyles. ... more less
- Reservation Options:
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- Also Known As:
- Atlantic Beach San Juan
- Hotel Atlantic Beach