Lord have mercy where should I start??
Well, I arrived to the Atlantic beach hotel with my best friend on June 28, which was my 30th birthday. I did read several reviews on this place with some being good and some being bad, mostly 50/50. I've been to several hotels with my friend in the NY area where we had to share a bathroom on the same floor as everyone (that is another story) and that hotel wasn't as bad as this one.
Starting off on my birthday adventure, we arrived there an hour early so we had to wait for a room to be cleaned (no problem). We sat in the gorgeous lobby which is simply breath taking with it's tropical beach view. As we sat in the lush couches waiting on our room we observed a dead lizard on the top of the couch that has been there since God knows when and was half way dried up. I didn't let this detour me (being as I am from Florida) seeing that is a common assault here but I found it odd that workers passed it by several times.
Never the less here we go up into the death trap of a elevator I was warned about from TripAdvisor. I braced my self for it so I wasn't phased. So now when we get to the 3rd floor (which I read about on here as being the coldest floor in a/c reference an shower water) I was equipped with a hoodie. The room is just as small as was predicted. I thought against taking pictures of the room because a camera does it no justice, this is to be videoed.
Anyway fast forward to me coming back from a very nice birthday dinner and $3.50 drink special from downstairs. So now I go into the bathroom to take a nice hot shower (yes there was hot water) an I close the door behind me from privacy (I DID NOT LOCK THE DOOR). Took my shower an am now ready to leave the bathroom when the door lock won't turn. So I used on of the hanging complimentary wash cloths to open it to see maybe it's because of the hot steam that is on the door that is causing me not to open it. Well that wasn't the case, so now i'm knocking on the bathroom door from the inside as to get the attention of my friend so that she can try and open it for me (thank God she didn't fall asleep or even step out of the room). She tried to open the door to no avail and told me that she was going to go downstairs to get help from the front desk. It only took a few minutes for her to come back to tell me that someone was coming. She said that when he came in the room he came in with a knife to open the door (which didn't work) because the door is heavy, old, and made of wood. The knob itself felt like steal because it wouldn't turn. So he tried to pry it open to no avail. She then instructed him to use a screw driver because it would be able to open the latch better. He ignored her and went for a tool box instead and pulled out a hammer and proceeded to hit the door. Meanwhile I am inside dying of sweat and no air because they keep asking me questions and I had to turn off the light because the fan made so much noise I couldn't hear a thing. Thank God there was a fan associated with the light or else I may have suffocated to death in there because there was no air nor a space under the door where air could come in.
So eventually Chris (who's name i'll never forget) finally listened to my friend and got a screw driver and opened the door. [Which i have provided an after picture of it for your viewing]
Now at this point I don't feel safe. I quickly grabbed my hoodie, put it on and went downstairs. I spoke with the manager on duty for the night Mr.Therry. Funny how when we were downstairs earlier enjoying our $3.50 drinks in the lobby he sat right next to us and never introduced himself. Maybe because he was enjoying his $3.50 drink he was too busy, I don't know. But anyway, I explained to him what had just took place (here's the funny part) I asked him if I could be reimbursed or if he could put the remainder of my money towards another hotel, the answer was "NO". Well alright then I thought maybe he didn't understand the circumstances. So I explained again with the notion that "Hey, what if"? If I had come on this trip alone when would you have found out that I was locked in the bathroom with no cellphone or a way to indicate that I needed help, uhh maybe July 1st when I was expected to check out?
So now here is what he said, he told me that was just speculation and that what if he would have had a heart attack? Then what? I'm thinking to myself sir this has nothing to do with the fact that you are one cheese burger away from a real heart attack, seriously? So I asked him if I were raped then what would have been the outcome, silence.....hmmm.
He told me to go contact cheaptickets.com where I bought my room from. I did contact them after 2 hours of waiting I was told that a manager was too busy to get to my situation. Also the representative I was holding on the phone with said that he called the hotel and was told that there was not a hotel manager on duty. I just wanted my money back so we could go else where.
But long story short go to the Radisson Ambassador Plaza Hotel & Casino San Juan
1369 Ashford Ave., San Juan 00907, Puerto Rico if you are on a budget like we were. It is located on the main strip which is Ashford Ave, where all the shops, restaurants and hotels are.
The price difference between the two were not that much of a difference, and they give you a complimentary drink.
Myths about this place..
- I'd like to add that the alley way on Vending st where this hotel is located does not look dangerous, come on people it's a short walk from there to the main road, it's not the best of places but it sure does not look like a scary movie either.
- Parking, good luck. The place is always packed and it costs $10 a day to park at the hotel (if you can find any).
- I was never told about the $100 deposit they want before you check in. I learned that from this website so I was prepared.
- Its worth it to take the public bus to old San Juan for .75 cents, the stop is located on the main road which is Ashford st and the bus stop is either to your right as you get to the end of the road located right in front of La Concha Beach Resort or to the left of the end of the road in front of a nice boutique. The bus to take is the B21 (make sure you have exact change) and just find a seat and take in the view. The ride is only 20-25 minutes long with nice cool air conditioning. The 2 bus drivers we had spoke English and was able to point us in the direction of where to wait for another bus when we were done touring. The bus driver makes it a point on the way back to stop at all the stops on the major road and ask if you know where you are going or what hotel you are from.
All in all it was a great trip with memories and lessons that have been well learned.
- Official Description (provided by the hotel):
- Experience one of San Juan's most popular beach front locations at the Atlantic Beach Hotel on Condado Beach. The Atlantic has become a favorite place for the travel savvy and open minded traveler who enjoys its unpretentious atmosphere and its lively appeal to a wide variety of lifestyles. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Travelocity, Booking.com, Hotels.com, Priceline, Hotwire, Expedia, Cheap Tickets, TripOnline SA, HotelQuickly and Cancelon so you can book your Atlantic Beach Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Atlantic Beach San Juan
- Hotel Atlantic Beach