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“nice staff”

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Acacia Boutique Hotel
Ranked #29 of 46 Hotels in San Juan
12343
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“nice staff”
Reviewed February 24, 2008

i stayed in this hotel...boutique// with my family rooms are very clean,,staff was great and very helpful specially santos !! the night clerk he provided us me and my family with all information and palces to go ..also gave us real attention and hospitality..this hotel was very beatifull and pleasant..i really reccomend staff and the hotel to others

Stayed January 2008
Helpful?
4 Thank jayson12343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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615 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
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  • English first
  • Finnish first
  • French first
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  • Italian first
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  • Portuguese first
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English first
Boston
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 23, 2008

My wife and I stayed at Acacia for three nights and enjoyed our time there. The room was well-maintained and the housekeepers did a fine job. The jacuzzi is the nicest amenity of the hotel and we definitely took advantage of it quite a bit. We liked that it was maintained at a very comfortable temperature -- it kept us warm at night but unlike a hot tub, we could spend more than 10 minutes in it without breaking into a sweat. We didn't eat at the new restaurant, Niche, but we did have a few mid-afternoon drinks at the bar at the nearby sister hote, the Wind Chimes.

The beach is 30 seconds down the street. There is a decent deal of surf, and the sand, while good, is not great, as it is a bit coarse. Also, for at least half a mile in either direction on the beach, there's nothing but more beach -- I mean, there are no bars or restaurants or anything (I guess whether that is good or bad is a matter of personal preference). While the hotel does have beach towels, they are pretty small -- I'd call them more above-average-sized-bath-towels, as beach towel, at least to me, means a big towel that you can lie flat on without your legs hanging off.

The location of the hotel was ideal. If you go up Taft and turn right onto Calle Mcleary, which soon turns into Avenida Ashford, you'll quickly run into many English-friendly restaurants. We twice ate breakfast at LaPatisserie, a <5 minute walk from the restaurant on the corner of Mcleary and Diego, and recommend it highly. Further up on Ashford there is a pharmacy (right next to the hospital), a liquor store, and a bus stop for the B21 line, which runs into Old San Juan.

However, if you're feeling a bit more adventurous, and fairly confident in your Spanish, you can go two blocks up to Calle Loaiza and head left (east). This area has many restaurants with much more of a local flavor (and some standard fastfood spots). Servers that speak English in this area are not a given. On Calle Loaiza you can also pick up the A5 bus to take you into Old San Juan.

Anyway, the Acacia is a nice play to stay. The decor is attractive and the staff helpful. We'd stay here again in a heartbeat.

  • Liked — jacuzzi, location
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alydar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Level Contributor
83 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed February 22, 2008

A group of us - 3 couples - stayed here for 3 days after a Caribbean cruise. We had a wonderful time.
It is a small privately-owned hotel on the edge of Condado with only 15 rooms and practically right on Ocean Beach - it is literally 70 yards from the hotel, about a mile long, and a superb beach for relaxing, people watching and swimming - but there is some surf so not suitable for young children. The hotel provide free towels for the beach at reception.
The hotel was immaculately clean and the front desk staff were absolutely excellent and so helpful. The rooms are not large but perfectly adequate. They have a hanging rail rather than a wardrobe but bags of drawer space. Many rooms have french doors opening onto lovely balconies.
We really loved the huge outdoor jacuzzi - it is about 30 ft long and built out of tiles and natural stone - lovely to relax in after a day of sightseeing or on the beach.
They have a newly opened restaurant called "Niche" which we thought was superb. It is fine dining, so not cheap, but we thought it good value for high quality food well cooked. There is plenty choice with some quite different and innovative "East meets West" dishes on the menu as well as more conventional offerings. The small bar and restaurnat are quite quirky - we loved it.
Taxis are readily availbale by walking up the street or reception will call one for you - about 10 minutes and USD12 to Old San Juan.
In summary this is a little gem of a place and excellent value for money for San Juan, where hotel prices are pretty sky-high.

Stayed February 2008
Helpful?
Thank Strian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland
1 review
Reviewed February 15, 2008

The hotel was really, really nice and very clean, although the room was on the small size with no closet to hang our clothes. Everyone at the desk was extremely friendly and helpful. Their on-site restaurant is billed as one of the finest in San Juan, but we rarely saw anyone there and wanted to eat outside, so didn't stop in.
We were never told about the terrace on the top floor where you could sun yourselves and shower until we were leaving - too bad because it offered a great view. They provide small beach towels that are not large enough to stretch out on...and there were only 2 chairs for rent ($5) from Wind Chimes across the street. Again - we weren't told until the last day that we could have rented beach chairs from a hotel nearby.
Other than that...the place was perfect...great TV reception....great maid service...good location - a minute's walk from the ocean....and we were close to the main strip. (btw...there is no in-room coffee service so you need to walk a bit to find a place for breakfast - there are a couple of Starbucks nearby).
It's VERY easy to rent a car (from Target Rental) and were glad we didn't take the advice of the desk clerk who said we could pay $57 apiece to get on a tour to the Rain Forest. He described the ride there as 'treacherous' . We paid only $25/day for a car and found the ride there fine and not dangerous as he described!

Stayed February 2008
Helpful?
Thank Green11Cleveland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
234 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed February 13, 2008

We stayed at the Acacia Seaside mid-January. We loved it. Loved the quite location. The beach was just steps away. We had a queen room with a balcony. It was nice to just open the doors and enjoy the fresh air. (Can't do that in Michigan in January.) Everyone at the front desk was helpful. Thanks Felix. The hot tub was a nice ending to each evening. Especially the day we did the canyoning adventure. We did not try the new restaurant, but it smelled great. Kudos to the bartenders at the boat bar. They know how to make drinks. We didn't rent a car, so no problem for parking for us. We walked a lot, took the bus or a tour. We thought about renting a car, but after one day in traffic we decided to let the tour guides to the driving. The only down side (for my husband, not me) having to wait for the Boat bar to open in the morning to get coffee. I don't drink coffee, so I don't care. You do have to walk to get food, unless you go to the Boat bar or the on site restaurant, but we love to walk so it wasn't a problem for us. If you go to Old San Juan, I highly recommend the Harbor Brew House. Great steak. We would stay here definitely stay here again.

  • Liked — Quite location
  • Disliked — needed more space to hang wet clothes
  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ontheroadagain65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 31, 2008

Many have given this boutique hotel 5 stars and it has much going for it. A few problems dropped it down for us, but if there were a 3.5 rating, that is probably closer to what we found. Very cute place overall, but the owners seem to have stopped work on it before it was really done. If it is all in the details, (especially at over $200 a night) then they have a way to go.
First the good, which many have mentioned. Good location, clean well appointed place. The staff was very freindly overall, but did not respond to problems with anything other than a blank stare. What were the problems?
1. No place on premise to get coffee or sodas at anytime of the day or night. Yes, it is only a block to their sister place, but a pot of coffee for the guests would have made mornings much nicer. This would not cost them much, but the feeling was that anything that held down profit from their sister hotels bar and food shack was not going to happen. A walk to the nearest store for a cup of coffe or pastry was close to a mile.
2. The giant plasma screen TV's on the wall in the rooms are not in HD, so you have a giant, lousy picture. Also, there are no guides to the channels in the rooms, and our TV had over 200 choices, (many of them blank) so finding anything to watch was a major chore. When I suggested to the desk that someone might want to type up a guide for the rooms, I was told that they had only been open about six months, and they did not have the time. Sorry, but this could be done by the overnight person at the desk in a few moments if they cared.
3. Balconies with no usable furniture. We paid extra for a room with a balcony, only to find that wihout a small table and chairs, it really was pointless. You can't sit on the ground. Again, a suggestion that they might want to consider putting these on the patios was met with a stare.
4. Suspected kickbacks to the staff from service places. Everytime we suggested we were going to eat somewhere the front dest jumped all over it to get us a "Must have" reservation only for us to find we were one of only a handfull of tables in the place. Also had them book us a car, and when we went to pick it up, the rate was $10 higher per day for us than the customers in line in front of us who just wandered in. No explaination was given.
5. Parking for the hotel. A car is really a must if you want to see any of the island, but parking is terrible. When we rented the car, the front desk person said we would always be able to find a spot within a block or so. NOT. Sometimes we would have been better off walking the mile to the main drag rather than fight the parking situation.
So, this place could be a solid 5 stars with management that wanted to make the details a high priority. We did not dislike the place, but kept shaking our heads at how simple it would be to make it really special. Hope they do so.

  • Liked — Clean rooms
  • Disliked — Poor attention to details
  • Stayed January 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mikeydallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 24, 2008

We did a lot of research before booking. We thought we were staying at the Wind Chimes Inn (sister hotel a block away), but got moved to the Acacia when we checked in. We were glad we did, since it's been recently updated and was beautiful. The Acacia is only a block from the beach and is an easy walk to Ocean Park and the Condado strip. We walked to all these places easily. Guests can use the pool at Wind Chimes or hot tub at Acacia. Both were very pleasant. The Boat Bar is really nice; we had some great drinks and food, and the staff was personable. The front desk managers were extremely helpful and friendly. They gave us tips on restaurants, rental car agencies, etc., and even made reservations for us. We booked their "best" room. It was large, had a great leather futon in the sitting area, and came with a very large flat-screen TV.

Stayed January 2008
Helpful?
3 Thank gallread
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Acacia Boutique Hotel

Property: Acacia Boutique Hotel
Address: 8 Edif Taft Ctr | Condado, San Juan 00911-1270, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #29 of 46 Hotels in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Acacia Boutique Hotel 3*
Number of rooms: 21
Official Description (provided by the hotel):
Acacia Boutique Hotel is a restored villa located in Condado, San Juan, literally steps away from the nicest beach on the North Shore. Our tropical rooms have 10' ceilings, terracotta floors & private bathrooms, A/C, and basic cable TV. Free WIFI is available in the Rooms. If you're a food lover you NEED to come to our restaurant NICHE BRISTO that serves breakfast and dinner. It is one of the finest dining experiences in the San Juan area. After dinner, enjoy a relaxing soak in Puerto Rico's largest Jacuzzi/Spa while sipping on a mojito. Sound nice, right? Come and visit us! We're waiting for you. ... more   less 
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Also Known As:
Acacia Seaside Hotel
Acacia Seaside San Juan

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