( we are airline employees that travel frequently) I arrived to the hotel around 2:45pm on monday march 25,2013. There was no one in the lobby checking in and the front desk clerks greeting was DRY. We were asked to leave a $50.00 deposit per night for any damages or calls. No problem! We were handed our room key and directed to the elevator. Yes its true only ONE out of the two elevators work. Arrived to the third floor and arrived to our room, We were instantly hit with a moldy smell. The rest room on the left seemed ok, After inspection the tub was concaved so the water settles in the tub and never fully drains. The shower nob fell off in my hand. The toilet bowl loooked as if the inside was rusting. I inspected the bed for bed bugs and found NONE. The SHEETS HAD STAINS and MILDEW spots, I requested them changed, the house keeper came and changed one of the beds and still has never returned to change the sheets on the other bed.The room is dark in the night time because there is no celing light, ONLY ONE LAMP In the room.Our first night we requested an iron to iron our clothes and it took 5 calls to the front desk and a day later before an iron was delivered to our room. There was a flat screen TV, with a remote. The ROOM HAS NO VENTILATION SYSTEM THATS THE REASON FOR THE MOLDY SMELL, SINCE THE AIR CONDITION IS RECYCLING OLD STALE AIR. ALSO YOUR NOT ALLOWED TO OPEN THE WINDOWS SO THE AIR THATS IIN THE ROOM MAKES THE SHEETS AND PILLOWS DAMP, JUST A NASTY FEELING.WOW SHOULD I GO ON.......... YOUR CLOTHES THAT ARE HANGED IN THE CLOSET BEGIN TO SMEEL LIKE THE ROOM. THE staff has no control because they just work there but the owner of this hotel needs to make a change. I feel robbed. POSITIVE, THE VIEW OF THE OCEAN IS AMAZING. OCEAN NOT BEACH YOU CANNOT GO INTO THAT WATER IT IS ROUGH. LOCATION.... AMAZING IN THE HEART OF CONDARDO TO YOUR LEFT MANY FOOD OPTIONS AND ACCESS TO THE TRANSPORTATION SYSTEM.
- Official Description (provided by the hotel):
- Ten-story Beachfront Hotel located in The Condado Area and all rooms have a view of the majestic Atlantic Ocean or the romantic Condado Lagoon. The hotel has an intimate setting with friendly staff ready to serve our guests. Here, each guest is an additional member of the family. We are located only minutes from the island’s "Golden Mile" in Hato Rey; the Caribbean’s largest shopping mall, Plaza Las Americas; and the Historic District of Old San Juan. In our area, you can walk to the finest restaurants, casinos, and high end boutiques. ... more less
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