My husband and I visited this hotel because we had won a 2 night stay at a golf tournament. Before we arrived we read the reviews from Tripadvisor and were surprised of how poorly it was rated, but thought that the problems were because the hotel was being renovated. When we arrived the staff was very courteous and helpful. They gave us an executive room, recently "renovated" with a view to the Condado lagoon. When we arrived to our room we were speechless. The room that was recently "renovated" needed to urgently be renovated!!! The room had areas with mildew and all the wood furniture looked very old because of all the scratches.The bed was very badly made, with a bed-skirt that was way to big for it and a comforter that was way to thin and old. The outlets were not properly installed, the television set was not working properly, the bathroom was very small and dark...at the end what we want to say is that the room needed work! Its really a pity because the area is so beautiful, the staff is great and there are excellent restaurants in walking distance. I hope this review will help the management of the hotel understand that they should care more about the hotels appearance and maintenance before its too late.
- Official Description (provided by the hotel):
- Ten-story Beachfront Hotel located in The Condado Area and all rooms have a view of the majestic Atlantic Ocean or the romantic Condado Lagoon. The hotel has an intimate setting with friendly staff ready to serve our guests. Here, each guest is an additional member of the family. We are located only minutes from the island’s "Golden Mile" in Hato Rey; the Caribbean’s largest shopping mall, Plaza Las Americas; and the Historic District of Old San Juan. In our area, you can walk to the finest restaurants, casinos, and high end boutiques. ... more less
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