The (very slow) reception made a point of telling me when I checked in that the room I reserved was the best room: "executive"! The "executive ocean view" was all of $2 more than the regular rooms, and the room was far from posh (bits of wall lying on the floor, outlets hanging out of the wall) I would have said the room (shabby as it was) was ok, really, except that the tv didn't work. After a couple days and many visits & phone calls to the reception, I ended up with 3 fuzzy channels (weddings, oprah, and a local PR channel); the crappy response from the reception and poor customer service is inexcusable and the reason for this poor review. The location in Condado, which is very safe day & night, is great, though, and you can wander up to the Conrad to get services (shuttles, taxis, info, food) you won't get here. And the ocean view is terrific. If you can get a room here for a significant discount to all the other Condado hotels, then go for it. Avoid weekends if you don't like very loud techno music in your room all night. I did get a lot of amusement over wondering what the other rooms are like if mine was the best!
- Official Description (provided by the hotel):
- Ten-story Beachfront Hotel located in The Condado Area and all rooms have a view of the majestic Atlantic Ocean or the romantic Condado Lagoon. The hotel has an intimate setting with friendly staff ready to serve our guests. Here, each guest is an additional member of the family. We are located only minutes from the island’s "Golden Mile" in Hato Rey; the Caribbean’s largest shopping mall, Plaza Las Americas; and the Historic District of Old San Juan. In our area, you can walk to the finest restaurants, casinos, and high end boutiques. ... more less
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