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“Super San Juan Doubletree”

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Doubletree by Hilton San Juan
Ranked #10 of 47 Hotels in San Juan
Certificate of Excellence
Kentucky
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Super San Juan Doubletree”
Reviewed January 22, 2011

make this your overnight or after cruise hotel. Staff is super courteous, rooms are spacious and well appointed, and the pool area is a lovely retreat from the busle of San Juan. A supermarket is conviently located right across the street for last minute needs. A direct bus line to Old San Juan is just across the street. Well Located between airport and the old city.

  • Stayed January 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cbg326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Beaumont, CA
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 22, 2011

I believe I have stayed at this hotel at least four times in the last 3 years and I must say the Doubletree on Ave De Diego in San Juan continues to improve. In addition to a remodel of the rooms and improved gym facilities they have, since my last visit, added a nice breakfast buffet with scrambled eggs, hard-boiled eggs, sausage, potatoes, oatmeal, assorted breads (quesitos and sliced bread for toasting). This is very convenient for the busy traveler who needs to get breakfast in and get out. The reception staff, many of whom I recognized from my many stays, continue to provide professional and courteous service and the housekeeping folks kept me supplied with everything I needed. The USA Today paper was a treat in the morning (free). The mini-market by the reception desk has a nice supply of treats and eats and some great coffee. I had a sandwich from there when I was in a hurry one day and, while a bit expensive, it fit the bill. Even the wi-fi in my room seemed faster this time, perhaps because I was in a different room. Congrats to the Doubletree's management and staff for making my choice for business hotels in San Juan a no-brainer. Well done!

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank medebe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, January 26, 2011
Saludos,

I wanted to thank you for being a loyal repeat guest of ours and for your positive comments. Since your previous visit we have double our Wi-Fi bandwidth and added four more Wi-Fi antennas. We did this in an effort to ensure that we provide the best internet connection available for any hotel in San Juan. I can assure you that we will continue to improve our hotel, based on our guest’s feedback and comfort. We are honor to state that as a result of this, the Doubletree San Juan is currently ranked by Hilton as one of the top ten Doubletree hotels in the world. We are truly grateful and if I should be of any assistance to you in any way, please do not hesitate to contact me at yodil.caban@hilton.com. Thank you once again for your support and loyalty!!

Always at your service,

Yodil Caban
General Manager
yodil.caban@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vancouver
Level 4 Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 22, 2011

This hotel is not bad if you are staying for a short while. The rooms themselves are quite nice, as are the washrooms. The elevators are a bit scary/slow.
Nice lobby and decor but next time I'm in PR I think I'll stay somewhere in Old San Juan because that's where all the action is.

The best part of the hotel had to be the free wifi.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vancity9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rapid City, Michigan
Level 5 Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed January 20, 2011

Highlights: clean (except for filthy carpeting) modern, upscale contemporary furnishings. Great beds. Helpful staff.

Low-lights: expensive, minuscule rooms. European modern ambiance but completely lacking in charm. Tiny pool for such a large hotel. Poor dining options. Inconvenient location. Expensive parking.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank desertprince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Marshfield, OH
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 20, 2011

Located a few blocks from the main Condado hotel district, this quiet, upscale hotel is close to the beach, restaurants and the action. Wonderful, courteous staff, nicely appointed rooms, lovely pool area and the best chocolate chip cookies in the world. Directly across the street is a large 24 hr. super market with a fabulous selection of wine and beer and prepared foods. The hotel's continental breakfast is more like a breakfast buffet and dinner at Michael's was quite good.

  • Stayed January 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColdeComfort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joshua Tree, California
Level 5 Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed January 17, 2011

We enjoyed the Doubletree and had a wonderful room with sliding doors to walk out to the pool area and patio tables. My husband loved the big shower in our room. Our taxi driver mentioned the 24-hour market across the street also had a cafeteria - we had fun just seeing all the different things like root vegetables and fresh fruit in the huge market. We bought some things (sparkling cider, shrimp cocktail, cheese) to have a nice lunch buffet in our room. A pleasant walk several blocks to sit and see the ocean, and then back through residential area was nice. The waterfalls around the pool were relaxing to hear while reading a book and sunning. I was very happy that the front desk was able to accommodate our early arrival (had arrived back from cruise). All staff were excellent from the bellman to engineer to repair AC who put batteries in door monitor. We were able to hear the unique Coqui frogs in the evening when we were outside. Internet was fast for last-minute work. A wonderful day and evening in San Juan before flying back to the USA the next day - totally enjoyed the stay at the Doubletree.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TropiCAL2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 17, 2011

Stayed here 5 days for business, based on the positive trip advisor ratings. Hotel is a little "out of the way" compared to other hotels in Condado, but only by a few blocks.

GOOD:
* Friendly, helpful staff
* Good location (near highway, but also near Condado stores and restaurants)
* Being right across the street from 24-hour supermarket -- big bonus!
* Clean rooms
* Microwave. refridgerator, and coffee maker in rooms

NEGATIVE: No really strong negatives, but minor stuff ..
* Gym is so-so for weightlifting ... no machines, and dumbells only up to 50lbs
* Rooms are smallish
* Could not get in-room internet (neither wireless or ethernet) to work

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank resourcesaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Property: Doubletree by Hilton San Juan
Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#4 Spa Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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