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“Great Refuge After a Long Day at Work!” 5 of 5 bubbles
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
Ranked #10 of 46 Hotels in San Juan
Montana
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great Refuge After a Long Day at Work!”
5 of 5 bubbles Reviewed January 5, 2011

Every person working at the San Juan Doubletree had a smile on their face and asked if there was anything I needed to make my stay more comfortable. As always, the warm chocolate chip cookies in the evening were great. A collegue and I arrived late but the person in the restaurant/lounge stayed a bit longer to make sure we could see the end of a game. The location was very convenient, the service was great. I would definately recommend the San Juan Doubletree to other road warriors.

  • Stayed December 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SeeMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,661 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
San Antonio, Texas
Level Contributor
552 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
5 of 5 bubbles Reviewed January 4, 2011

We arrived at the Doubletree San Juan on Christmas night prior to sailing the next day on a PRINCESS cruise.
Very nice contemporary style hotel. Our queen bed room was very spacious with two comfortable leisure chairs along with a working desk. Very nice bathroom with a vessel sink and a oversized shower (no bathtub).
We had Christmas night dinner at MICHAEL BISTRO off of the hotel lobby. We felt it was a bit pricy for two sandwiches and four mojitos ($76 without gratuity). We agreed the mojitos were the best we’ve ever drank! We did notice other restaurants within walking distance, but none were open due to being Christmas night.
Upon our noon check-out, we found quite the crowd in the lobby and entrance drive. At that particular time, probably close to 100 cruise passengers coming and going, but we were assisted with a taxi very promptly.
This hotel is across the street from SUPERMAX DE DIEGO supermarket where you can find a nice selection of wines and liquors. It is open 24/7 and was open on Christmas!

  • Stayed December 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Napunani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
1 review
5 of 5 bubbles Reviewed January 3, 2011

We had a wonderful stay at The Doubletree last month and would certainly stay there again during our next trip to Puerto Rico. The rooms are clean and spacious, ours overlooked the pool. The pool & outdoor hot tub are clean & relaxing - the area around the hotel is "true" Puerto Rico. All of the staff are knowledgeable and friendly & will accomodate any realistic needs that you might have.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wiggytili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
3 reviews
5 of 5 bubbles Reviewed December 31, 2010

My husband and I stayed at the Doubletree hotel twice--once before going on a cruise and again when we returned. Our balcony opened up onto the pool area. It was absolutely beautiful. The service was excellent. The hotel is only a short taxi drive to all of the major attractions. We will definitely stay there again.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mariekey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
5 of 5 bubbles Reviewed December 31, 2010

Modern decor. Flatscreen and cable. Nice fitness room (smelled a little rubbery new). Lived the balconies in the second floor that open to the pool area. Groceries across the street. Great front desk staff. Romantic. Near old San Juan (but no place to park in old San Juan so get a cab). Neutrogena products. Paid $179 a night total. Parking is $15 self and $20 valet. Highly recommend.

  • Stayed December 2010
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Danielle_from_FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed December 29, 2010

The facilities were wonderful and the people were wonderful, however, the charges for eight nights have changed many times during our stay and they continue to change a full week after check out. Our stay was divided between two credit cards and the charges have bounced back and forth between our two accounts (sometimes all on one and sometimes split not at all the way it should have been). This has caused money to be transferred numerous times between our two accounts and the bank has levied nsf charges to my fiance's account. If you choose to stay at this hotel, it would advised to book on the internet through a third party and settle all payments prior to your stay with that third party.

  • Stayed December 2010, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank sidecut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Guest Relations Manager at Doubletree by Hilton San Juan, responded to this review, January 1, 2011
Hola sidecut,
It was a pleasure speaking with you yesterday. I am glad to hear that you found the attention of our staff to be fabulous and the accommodations terrific.
Again, I would like to apologize for the inconveniences you had with dividing your bill between to debit cards, I only wish we would have learned of this earlier so we could have rectified our mistake. However, I am happy that your bank was able to help you and that they voided the charges associated with this.
Please do not hesitate to contact me again at bo.bramsen@hilton.com if I can be of any assistance in the future.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed December 28, 2010

My boyfriend and I stayed at this hotel for my birthday in November. We stayed for 4 nights and we enjoyed our time in San Juan very much. We wanted to eat the local food, so at the recommendation of one of the front desk staff, we had dinner a couple of nights at Bebos Cafe, which is a few blocks walk from the hotel. Very good food there and you can see that it's a favorite with the locals as well as tourists. We sat out at the hotel pool the first day and that was pretty nice but it's very small. We found out at the front desk that anyone staying at the Doubletree is given privileges to use the facilities at their sister hotel "La Concha" which was absolutely fabulous! We spent a few days there laying out by the pool and we even hung out there at night on the very cool "beds" and lounge areas they had around the pool area. We also ran into Darryl Strawberry and Bernie Williams in the hotel lobby one afternoon and took a picture with them. It's a very upscale hotel and the lobby looks like something out of Nip/Tuck... very "South Beach." We rented a car for about $30 and drove to the rainforest. Unfortunately it was cloudy that day and it rained (yeah i know, it's a rainforest so what did I expect? lol) but we weren't able to walk the trails because we weren't dressed appropriately but it was fun anyway. The best part was stopping at the stands on the way there and buying the very fattening fried empanadas and stuff. The only thing I didn't particularly like about the room at the hotel was the glass bathroom door. Like someone said previously, it's kind of unnecessary to be able to see what's going on in the bathroom. Although it's not clear, you can still see outlines. Not too cool. Also, the shower appears to be half done; it looks like it needs to be completed. Another glass door, this one is totally clear, and one side is totally open and you have to be really conscious of not splashing water out onto the bathroom floor. Again, not too cool. But the room all in all was very nice and the bed was very comfortable. We had a very enjoyable getaway in Puerto Rico and will definitely be going back again.

  • Stayed November 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Linda1164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Property: Doubletree by Hilton San Juan
Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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