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All reviews double tree murphy bed grocery store across the street hour supermarket warm cookies cafe pierre bebo's cafe self parking pool and hot tub business center pool area open hours few blocks very nice hotel resort fee pre cruise stay close to the airport
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Reviewed August 15, 2018

The registration staff, valet, and house keeping were fantastic. Made one feel like they were VIP. Really hope management appreciates the staff. It was because of them the hotel rates high. Will definitely stay her again.

Date of stay: August 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
8  Thank Orlando F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded August 24, 2018

Saludos Orlando F,

We agree with you 100%! It is because our team and the true passion to our guest centric culture that we have so many repeat guests. Thank you for the recognition and I will make sure to celebrate our team’s effort.

Always at your service,
Yodil Cabán
General Manager
yodil.caban@hilton.com

For the lowest rate guaranteed, visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2018

Staff at the hotel is very respectful, attentive, and friendly. Welcome cookie is delicious. Room was very clean and the bed was very comfortable. Internet worked perfectly. I surely return to the hotel.

Date of stay: August 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
11  Thank Cristina O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded August 24, 2018

Saludos Cristina O,

It is heartwarming to read your review and love how you end it with, that you will surely return to the hotel. Thank you for such a great review and we look forward to welcoming you back!

Always at your service,
Yodil Cabán
General Manager
yodil.caban@hilton.com

For the lowest rate guaranteed, visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2018

Another great stay at the Doubletree San Juan, our 3rd time at the resort. Not only is the location perfect, the staff is the most friendly that we have ever encountered. From the great check ion service from Raul to checkout with Juan every single associate was warm and accommodating to any needs. The hotel is clean and the amenities are very nice. We can't wait to go back

Date of stay: August 2018
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
10  Thank kahlmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded October 4, 2018

Saludos kahlmark,

It is an honor to welcome you back every time! Raul and Juan are remarkable team members and we are lucky to have them on our team. We will make sure to congratulate them and the other staff members on this mention. Thanks for sharing this amazing review with other travelers. We would be thrilled to welcome you back soon.

Always at your service,

Yodil Cabán
yodil.caban@hilton.com
General Manager

For the lowest rate guaranteed visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2018

We us this hotel as ou day stay post-cruise matter.. Yes, it is expensive. But worths every dollar to have a nice rest. Staff is good, they good welcome cookies, nice appointed rooms, everything up to the standarts.

Date of stay: December 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank alexzhdanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded October 4, 2018

Saludos alexzhdanov,

Thank you for sharing that our hotel met your expectations! It is such a great review for our location and this motivates our team to continue striving for excellence. Thank you for sharing your experience and we hope to welcome you back again in the near future.

Always at your service,

Yodil Cabán
General Manager
yodil.caban@hilton.com

For the lowest rate guaranteed visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2018

Great Hotel-Great Staff. Some coworkers and I ended up here unexpectedly. We enjoyed a great room close to shopping and restaurants for all types of palates. I even took a nice run to Old San Juan. Would stay there again, if afforded the opportunity.

Date of stay: August 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
6  Thank R3606WRstephenr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded October 4, 2018

Saludos R3606WRstephenr,

Thank you for such great comments! We are happy to know that you enjoyed your unexpected visit to our hotel and that you were able to experience the different dining and shopping options. It would be an honor to welcome you back soon. We sincerely thank you for sharing your experience.

Always at your service,

Yodil Cabán
General Manager
yodil.caban@hilton.com

For the lowest rate guaranteed visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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