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“Great Hotel!”

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Doubletree by Hilton San Juan
Ranked #9 of 47 Hotels in San Juan
Certificate of Excellence
Reviewed July 5, 2014

We stayed at the Double Tree for 5 days. The staff was friendly and helpful. The room was clean and very nice. The free Wi-Fi was nice to have. the pool and gym were in great shape. The location of the Hotel puts you close to old San Juan and the beach.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
2  Thank Gilbert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,237 - 1,243 of 2,883 reviews

Reviewed July 3, 2014

The hotel isn't on the beach, so we were a little hesitant. However, the customer service and environment made up for it. Their breakfast was amazing with huge portions, the rooms were very clean, the customer service was amazing, and the location made for easy access to the island. Plus we left a charm at the hotel and the staff turned it in. I really appreciate their honesty. We will stay there again when we come back.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
2  Thank Ashely F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded July 5, 2014

Saludos Ashely F,

Thank you for such a great review of our hotel and for recognizing the efforts of our staff. We totally agree with you that our hotel’s easy access is of great benefit to explore Puerto Rico and enjoy the true culture of our San Juan City. It is really great to read that you will stay with us again on you next visit. If we can assist you in any way please do contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

Stayed on business.. friendly staff.. wel kept.. the pool is small but very nice with water fall.. quiet place to stay.. there is a grocery store open 24h across the street.. convenient.. highly recommend this place. Staff very friendly, clean

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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3  Thank dore_teichman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2014

We loved the hotel area, very closed to a SuperMax Supermarket. We also loved the fact that Starbuck was located in this Hotel. We loved the convenience of the Coin Laundry operated machines at the hotel and that it was in the same area as the pool. While we washed the clothes we took a swim. Nice.......

  • Stayed: June 2014, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank Carlos R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded July 5, 2014

Saludos Carlos R,

It is great to read that you had a wonderful vacation and that you enjoyed the services of our hotel. Thank you for taking the time to share your experience through this review, if we can assist you in any way please do contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

the room were newly renovated, clean and comfortable. The location is handy for visiting the museum and restaurants, which are only a short walk away. There is also a 24hr supermarket for grocery right across the street. This hotel is very handy for business but not close to the historical San Juan.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
2  Thank Esther To C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2014 via mobile

My Hubby &I stayed at the Doubletree for 3 nights (6/26-6/29). Check-in went quickly & the staff was cordial & helpful. Our room was small but the view of the pool was nice. The only issue that I had was that the toilet was REALLY soiled & when I pointed it out to my husband, he went to the front desk & they did send someone to clean & disinfect the toilet. The breakfast was good & the hotel is close to the beach...maybe about a 3 block walk. The traffic around the hotel is really busy & you had to be very careful crossing the street.

Stayed: June 2014, traveled as a couple
1  Thank DBB0626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2014 via mobile

I have to say this..it was a perfect weekend to stay .i was so comfortable there special thanks to front desk Peter..he is so wonderful and very pleasant .i have stay there before with my fam..and he. Remember us..wow. felt special..that will stay again three more weekends....on july.yessss...

Stayed: June 2014, traveled on business
2  Thank Doris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded June 30, 2014

Saludos Doris O,

Thank you for your review and for letting us be your hotel of choice while in our San Juan, Puerto Rico. It is great to read that Peter exceeded your expectations with great service and that you will be our guest again soon. If we can be of service to you in any way, please do not hesitate to contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com.

Always at your service,

Yodil Cabán
General Manager
Doubletree by Hilton San Juan At Gallery Plaza
yodil.caban@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in San Juan
#3 Spa Hotel in San Juan
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
Price Range: $167 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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