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“Great Service, Nice Room!”

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Doubletree by Hilton San Juan
Ranked #10 of 47 Hotels in San Juan
Certificate of Excellence
Reviewed September 9, 2013

After staying one night at another local hotel, we made reservations to change over to Doubletree. From the bellhops to the room service, all the staff were friendly and very helpful. It was great having a small "convenience store" in the hotel to grab snack items before heading out for the day. The cafe inside the hotel was also very delicious! We had late night desserts and breakfast at the cafe and both were yummy! It is also a 5 minute walking distance to Condado Beach, directly across the street from a supermarket and nearby shopping, airport and Old San Juan. Highly recommend staying here!

  • Stayed: August 2013, traveled as a couple
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2  Thank Kala B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,522 - 1,528 of 2,869 reviews

Reviewed September 9, 2013

This hotel has easy access from the airport, serves a nice mojito, and reflects the standard of DoubleTree hotels on the upper 48. Room smelled fresh, bed comfortable, breakfast adequate. Not much in the way of restaurants nearby, though a good Puerto Rican place is within a block. I'd stay here again when in the area. Be prepared to fork over another $20 as a service fee plus $13 taxes and $15 per day for self-parking even though these fees are not included in the room rate. The advertised room rate of $113 somehow ended up at $162.

  • Stayed: September 2013, traveled on business
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3  Thank compost4all
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

Everyone at the hotel was friendly and helpfull.

The rooms were neat. The Internet connection was fast and simple to use. The rooms were spacious.

The hotel location couldn't be better. 10 minutes to the airport and far away enough so that airplanes landing and taking off do not bother you.

  • Stayed: September 2013, traveled on business
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2  Thank BlueShoesAdventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2013

The Doubletree is clean, has friendly staff and a decent restaurant. As others have mentioned, it is close to the airport. It is walking distance to the beach, but we did not find the Nearby beach to be very appealing. Your best bet is to use the sister hotels that staying here gives you the right to visit. We went and used the pool and beach at the Courtyard by Marriott in Isla Verde and La Concha in Condado. Both were nice, but I liked the Courtyard beach and pools better.

We stayed by the pool on the first floor. The sliding glass doors are double or triple panes so you don't hear anything. The pool area is nice. I did not use the gym, but it looked good with modern equipment.

We had breakfast at the hotel restaurant everyday except one. It is pretty good. As a Hilton Honors Gold member I received vouchers for 2 each day. If not for those, I think $16 for the buffet might be a little over priced, but that is typical pricing for hotels such as this one.

The staff at the front desk, the restaurant and the valets were all very pleasant and helpful. My family is bilingual, but you would be fine with English only as everyone spoke clearly in both languages.

  • Stayed: August 2013, traveled with family
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3  Thank GringoLoco2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

Stayed here for a few days prior to a cruise. Not on the water but a short walk. The water was actually too rough to swim in - red flag days every day we where there. 8/7/13 -8/11/13. We did a lot of site seeing so this location was perfect. There is a public bus on the corner to help cut taxi costs. Self service laundry facilities were very helpful. Staff at front desk nothing less than remarkable. Hats off to Courtney who worked very hard to put together site seeing days for us. Antonio at the valet desk - knew all the local great places to go. Gave great recommendations for local restaurants. Immaculately clean building and pool area. looking forward to staying there again. Very large supermarket with a cafe and excellent alcohol and wine department and pharmacy directly across the street.

  • Stayed: August 2013, traveled as a couple
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6  Thank 396SusanS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this reviewResponded September 7, 2013

Saludos Susan S,

Thank you so much for your kind words, particularly about the front desk team. We believe that one of our most important assets is our people and their ability to connect with our guests. When I shared this review with them, it was truly nice to see how proud they felt, especially the team members that you have mentioned. We do hope to welcome you back and if I can assist you in any way please do not hesitate to contact me at yodil.caban@hilton.com.

Always at your service,

Yodil Cabán
General Manager
yodil.caban@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

We only stayed one night because we had a condo booked for the rest of the week but the staff was friendly and helpful. Our room faced the pool on the first floor but we didn't hear any noise from it. The warm delicious cookie they give you when you check in was yummy!

  • Stayed: March 2013, traveled with family
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2  Thank dibythesea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

We stayed here because we had an early flight..needed to be closer to the airport. I was very satisfied with the hotel and service. The room was clean and a good size. The kids and I loved the pool area. I would recommend but understand that you are close to flight noise once outside.

  • Stayed: October 2012
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1  Thank jjjv2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#4 Spa Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range: $161 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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