We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“Very good Hotel for Business but watch for Extras” 4 of 5 stars
Review of Doubletree by Hilton San Juan

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Doubletree by Hilton San Juan
Ranked #7 of 46 Hotels in San Juan
Irving, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Very good Hotel for Business but watch for Extras”
4 of 5 stars Reviewed July 14, 2013

This hotel has been one of my favorite hotels to stay for business in Puerto Rico. It s very convient due to its proximity to a supermarket, the area of condado and the airport. The service is great and the people are very cordial. Nevertheless, you might want to add an 18% extra fee per night to your budget. This includes the use of internet, pool, gym and other things. I guess hotels are matching up the price strategy of airlines.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank Sergio S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,405 reviews from our community

Traveler rating
    1,400
    758
    187
    40
    20
See reviews for
478
969
164
445
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (343)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Walker, Louisiana
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 12, 2013

Stayed at the Doubletree for three nights prior to a cruise out of San Juan. The staff was very friendly and always eager to assist with any needs that we had. Room was comfortable and clean. Bathroom was clean and spacious. The pool area was really an added feature with a great pool and plenty of seating areas around the pool. Dinner at Under the Trees, which was right next door was also a hit with the six people in our group. I would definitely stay at this hotel again when we return to San Juan.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Rick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odessa, Florida
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 11, 2013 via mobile

Please do not listen to the negative reviews. I love this hotel.The staff are friendly and the location is great. There is a self parking garage next to the hotel with plenty of spots or you can valet for only $2 more per day.

Make sure you see Damaris at the bar in Cafe Pierre. She is very friendly and makes great drinks. She always smiles.

Rooms are nice and well kept. They are also very quiet. I rarely hear any noise. Beds are comfortable and there are an array of pillows to choose from. Stay here.

  • Stayed July 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank PcolaPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 9, 2013

Pros: very clean, new, 24 hour gym (mostly cardio machines, limited weights), bed was comfortable not a bed you write home about but very comfortable. Fantastic lighting - during the day I didn't have to turn lights on to work as the natural lighting was great. At night there were plenty of lights in the room to continue working without getting sleepy. Staff was very nice and professional and there was always at least 2 people at reception if not more.

24 hour grocery across the street, starbucks a 5m walk (for those that are addicted, but there was great coffee in hotel too), surprisingly delicious restaurant next door (called Under the Trees), and couple of cafes nearby. Good internet (cable on desk, which I prefer for the speed, though I think they had wifi too).

Was a little worried about staying in a smaller hotel for amenities/convenience but this was business hotel heaven. Nice sized lobby with courtyard of plants, and hotel bar and restaurant on the side (options if a pow wow with colleagues was needed). Small business salon (3 computers, no working table), but not something i need, does the job when i need to print. At night when you are outside, like most of PR, you could hear the coqui everywhere, which was nice. I didn't hear anything in my room, was quiet.

Can't think of any note-worthy cons.

Room Tip: I had a Queen w/Garden View and room was large with really great natural light. Someone mentioned th...
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank LocalDigs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Operations Manager at Doubletree by Hilton San Juan, responded to this review, July 10, 2013
Hola LocalDigs,
Thank you for your recent stay with us during your business trip to Puerto Rico. I was happy to read that your room provided you with plenty of light during both day and night in order to get your work done. I did want to let you know that our hotel has an arrangement with Liv Fitness located in Gallery Plaza next door, and for a low fee our guests have access to the gym. Liv is a modern full service gym that provides different classes and a great variety of equipment. Also, I am proud to announce that soon Yelo Spa will open a 5,000 sq. foot spa next to Liv, providing a wide spectrum of spa services. Please feel free to contact me directly at bo.bramsen@hilton.com if I can be of any future assistance.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anaheim, California
Level Contributor
295 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 stars Reviewed July 8, 2013

Great hotel and in a very safe and central location in Condado. We were walking distance from the good bars and felt safe walking around at night. The rooms were very clean and the bathrooms were moderately spacious. And the cookies...oh the cookies! You can't make chocolate chip cookies any better than that. The staff was also very kind and attentive.

We didn't go to the pool, but we did go down to the pool area. It looked really clean and well maintained. The lobby had a great atmosphere and I could see myself just sitting in the lobby with a glass of wine. Ad best of all...free Wi-Fi at a Hilton! You can't go wrong with that! I would definitely stay here again.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank buffy0182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Operations Manager at Doubletree by Hilton San Juan, responded to this review, July 10, 2013
Hola buffy0182,
Thank you for your kind review. I was happy to see that you enjoyed your stay with us and that you found our location to be conveniently located close to bars and restaurants. I look forward to welcoming you back in the near future. Please feel free to contact me directly at bo.bramsen@hilton.com and I will be happy to assist you with your future reservations. Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 8, 2013

This was a a quick two day trip to San Juan for some sun and relaxation. I have had good experience with Doubletrees in the past and this hotel does not disappoint. The staff were always friendly and willing to help. The breakfast buffet was good and hearty. However, the rooms are tiny. The bathroom is the size of a box with little to no counter/sink space for your things. The best way to use this hotel is to pay with HHonors points. There are no resort fees using the points. Another plus is there is a grocery store directly across the street.

Room Tip: Get a room with outside sitting area; direct access to pool.
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank tony893
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, July 10, 2013
Saludos Tony 893,

Thank you for your kind words, particularly about the friendliness and willingness of our staff. We take great pride in our people and feel that our guest centric culture is our biggest asset. From reading your review it seems that you stayed at one of our smaller rooms, for you next visits please contact me at yodil.caban@hilton.com, as would like to make sure that you are reserved one of our larges rooms with more vanity area. If I can assist you in any way please do not hesitate to contact me directly.

Always at your service,

Yodil Caban
General Manager
yodil.caban@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
8 reviews
5 hotel reviews
4 of 5 stars Reviewed July 8, 2013

Room very clean and up to date. Free internet very nice surprise. Little to far from the beach for my wife but overall a quality property. Bell staff very friendly and helpful regarding the set up of tours and providing information on the area.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near San Juan
0.9 mi away
Condado Vanderbilt Hotel
3.6 mi away
Hotel El Convento
Hotel El Convento
#2 of 46 in San Juan
4.5 of 5 stars 2,405 reviews
0.6 mi away
BEST WESTERN PLUS Condado Palm Inn & Suites
Show Prices
Show Prices
Show Prices
1.6 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#17 of 46 in San Juan
4.0 of 5 stars 5,986 reviews
1.6 mi away
Hyatt House San Juan
Hyatt House San Juan
#5 of 46 in San Juan
4.5 of 5 stars 513 reviews
1.3 mi away
The Condado Plaza Hilton
The Condado Plaza Hilton
#25 of 46 in San Juan
3.5 of 5 stars 4,122 reviews
Show Prices
Show Prices
Show Prices

Been to Doubletree by Hilton San Juan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree by Hilton San Juan

Property: Doubletree by Hilton San Juan
Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#5 Luxury Hotel in San Juan
#6 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels, Booking.com, Hotwire, Travelocity, Orbitz, Odigeo, Hotels.com and Jetsetter so you can book your Doubletree by Hilton San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing