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“Excellent location. Good value.” 4 of 5 stars
Review of Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
Ranked #6 of 46 Hotels in San Juan
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent location. Good value.”
4 of 5 stars Reviewed July 7, 2013 via mobile

This place is located right across super market. The double tree also gives you pass to hangout by the pool at la concha. So you get great value by staying here. They also give yummy cookies on check in and stay. It is comfortable to sleep and relax. Only wish the cleaning during room keeping was better.

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Hashy83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,404 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (343)
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English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 6, 2013

I booked the hotel based on the advertised price on tripadvisor, but it was not until I checked out, that I became aware of the $26/day service charge fee to pay for the hotel amenities (internet, pool, fitness room, 2 small water bottles in the room, etc. So after adding this fee I thought the room rate was not as good of a deal as I originally thought I would had staid at a better hotel.

  • Stayed July 2013, traveled solo
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
5 Thank jeh1n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review, July 11, 2013
Saludos jeh1n,

I wanted to apologize since it seems there were some additional charges that you did not expect. I can assure you that we never want to intentionally mislead our guests in any way and I sincerely apologize if the charges were not clear. Our main priority is for all our guests to feel that they are getting a good value. Our guests’ satisfaction is very important to us and we go out of our way to provide all of our guests with competitive rates. If I should be of service to you in any way, please do not hesitate to contact me directly at yodil.caban@hilton.com.

Always at your service,

Yodil Caban
General Manager
yodil.caban@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brick, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 6, 2013

The staff were super helpful and courteous. The food and drinks at hotel bar /rest were fantastic. The room was clean and modern, really pretty. The pool area was great too! What a stay, def. going back! P.S. the beach was a 3 minute drive away !

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tuscaloosa, Alabama
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 5, 2013

This is a great hotel in San Juan. There are a few restaurants within walking distance. You can catch the bus just outside the hotel. The staff is very friendly. The rooms and facilities are very nice!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 1, 2013

I stayed here Jan 2012 not Aug. Not only is this a cute, quaint hotel near the beach the staff is great. The rooms are comfy, clean, and modern. Staff Genesis, Antonio, and Samuel were very nice and helpful. They are a ten minute walk from a quiet beach. They made a good suggestion for Bebo café around the corner. Pool area is just right with chairs, drink service and jacuzzi. Workout room is small but efficient with new machines. This place is excellent for stay before or after cruise. 15 min drive from downtown and 5 min from condado. Best for price and great room near it all.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Iamyoungflyflashy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waldport, Oregon
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 29, 2013 via mobile

I had a very nice stay here. Damaris behind the hotel bar is fabulous. Great personality and allot of fun. Highly recommend a stop here for one of her special shots. Thank you for making my business stay much more enjoyable.

  • Stayed June 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank Tonyv8400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Junction, United States
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 27, 2013

The San Juan Doubletree was very comfortable and safe for a single lady traveling alone. The room was great, had microwave and refrig, and a brand new supermarket right across the street. The staff was very accomodating when I called down and needed something. The fitness center, business center, and pool areas were nice and clean and people were enjoying the facilities.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
10 Thank Pauline D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Property: Doubletree by Hilton San Juan
Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#4 Luxury Hotel in San Juan
#6 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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