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“Wonderful!”

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Doubletree by Hilton San Juan
Ranked #12 of 46 Hotels in San Juan
Raleigh, North Carolina
Level Contributor
118 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Wonderful!”
Reviewed February 1, 2013

Lovely & the staff was wonderful, The hotel looks amazing and their renovation!!!! I had stayed here before and it was good ,, The rooms are nicely done, and They aim to please with anything that you might need

  • Stayed November 2012, traveled with family
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Helpful?
2 Thank prettylady27610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Pembroke Pines
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 29, 2013

Great location just 10 minutes west of the airport. Instant access to the main highway and awesome local inexpensive restaurants and bars within walking distance, including a supermarket accross the street. Five minutes away from the Condado beach area,The room was extremely clean, comfortable and modern. The hotel staff is extremely warm, friendly and accommodating. I will definitely stay there again!

  • Stayed January 2013, traveled on business
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Helpful?
3 Thank fcerabona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nyc
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 29, 2013

Although this is my fourth or fifth time to Puerto Rico, this was my first stay at the Doubletree. The hotel itself is a short 10 minute, less than $20 taxi ride from the airport. Check-in was quick and efficient and the room was ready upon arrival (as was a warm chocolate chip cookie). I personally did not find that the room was small at all as other reviewers have (then again, I am used to NYC real estate). The room had a desk, countless easily accessible outlets, good lighting, and enough room to comfortably walk on both sides and foot of the bed. The room also had a microwave, a small refrigerator, and a safe. The refrigerator and microwave are especially useful given the large 24 hour supermarket directly across the street from the hotel.

The hotel was about a 15 minute walk to the beach/La Concha. To some it may make no difference, but after trying different routes, I personally enjoyed the walk on Wilson St to Washington to Luchetti (or Washington to Villa Mayo to Manuel Rodriguez Serra to Luchetti) to Cervantes to Ashford (alternatively, I walked all the way to the end of the street on Cervantes and hopped down to the beach and walked along the beach to La Concha). Although the pool at the Doubletree is nice and enjoyable, I preferred the short walk to enjoy the beach. Once at La Concha, the process is quick and painless to begin using the facilities. I brought the letter that I had requested from the Doubletree to the front desk, they asked me for ID and the letter, made a photocopy, and I was on my way. There are a number of different pools all of which are great... enjoy the pool looking out onto the beach early as it will be in the shade after about midday. The beach is great albeit a little crowded on the weekend but there are enough lounge chairs and umbrellas for all. There are plenty of dining options around La Concha. If you prefer to eat in Old San Juan, it is about 10 minutes from the Doubletree and also less than $20.

All in all, the service at the hotel was fantastic. Bo and the ladies at the front desk went out of their way to make sure that anything you needed for your stay was provided. I certainly hope to return here in future trips.

  • Stayed January 2013, traveled with friends
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Helpful?
4 Thank x-nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ladera Ranch, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 28, 2013

Very much enjoyed my recent stay. Previous reviews by others were accurate and helpful. Came to San Juan for a conference, but wanted a 'non-resorty' hotel which this place was, and wanted to take advantage of the grocery store across the street which was perfect for saving money and avoiding hotel/conference food. Parking for my rental jeep was short walk away. Neighborhood was safe in my opinion. For more local food, I headed to Bebo's on multiple occasions which was just up the road from the parking garage. Room itself was perfect for my needs, especially the mini-fridge, microwave, and safe. Probably would be on the smaller side if I was traveling with my family. Very clean, especially the bathroom. I also liked that I didn't have to walk far from the entrance to get to the elevators and up to my room. In driving around and seeing other hotels during my stay, I found Isla Verde to be way too crowded and commercial/touristy. Same with the hotel properties along Condado beach like the Conrad and Marriott. Staying in Old San Juan would have been a nightmare parking-wise. So would definitely stay at Doubletree again if/when I find myself back in Puerto Rico again. Thanks.

  • Stayed January 2013, traveled on business
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Helpful?
4 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland Park, Florida, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 27, 2013

This was the first time I stayed in this hotel. Normally I stay near the beach when I'm in Puerto Rico but I decided to try the Doubletree. It was very good. It is located in Condado walking distance from good restaurants and bars. It has a convenient 24 hours big supermarket across the street. Also you will find two pub bars next to the hotel. The lobby and social areas are well decorated; as soon you walk in you will enjoy an awesome smell from a chocolatier store. It has also a 24 hours pool and spa. My room at the 8th floor was impeccable and beautiful with great bathroom. The Internet is free but very slow. The hotel also has valet parking (20$) or self parking (15$). Breakfast was ok regular buffet with fresh omelette made at order. The fitness room is small but well equipped if you like cardio.

  • Stayed January 2013
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Helpful?
5 Thank Tommy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, OH
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 26, 2013

We stayed at the Doubletree the night before our cruise, January 12, 2013. The room was comfortable, attractive and clean. I've read other reviews stating the rooms were small; compared to other hotels we've stayed at in San Juan over the years, the rooms were quite a bit. The staff was friendly and helpful. The pool area is lovely. The location is good - there's a 24 hour supermarket right across the street and it's a quick walk to Ashford Ave. and lots of good restaurants. We hope to stay there again next year.

  • Stayed January 2013, traveled with friends
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Helpful?
3 Thank jlmolner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 23, 2013

It was a beautiful hotel and every convenient to grocery store. Very friendly personnel. Very nice to sit outside in the evening and watch people as they were coming and going. Very nice lobby too . Only thing if you want 2 double beds make sure you specify when you make the reservations. Room small but very nice.

  • Stayed December 2012, traveled with friends
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Helpful?
5 Thank salzadiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Operations Manager at Doubletree by Hilton San Juan, responded to this review, January 26, 2013
Hola salzadiva,
Thank you for your kind review. I was happy to see that you had a great stay and that you received friendly service from our staff. I hope will be able to welcome you back in the near future. Please feel free to contact me at bo.bramsen@hilton.com if I can be of any further assistance.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Property: Doubletree by Hilton San Juan
Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Juan
#4 Spa Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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