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Doubletree by Hilton San Juan
Ranked #11 of 46 Hotels in San Juan
Calgary, Canada
Level Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“A great hotel, would recommend...”
5 of 5 bubbles Reviewed January 6, 2013

The front desk staff, the complimentary chocolate chip cookies everyday, the 24hr grocery store across the street, complimentary internet, the restaurant, the daily complimentary bottles of water, fridge and microwave in the room - wow - what a great hotel!!

We would definately stay at this hotel again.

The only negative would be the design of the bathroom. It has an opaque glass door, glass blocks and these materials simply amplify every - little - noise - coming from the bathroom.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Charlene Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,710 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (368)
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English first
Somerville, Massachusetts
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed January 5, 2013

well...few words: Our room was nice, comfortable, clean and we loved the design. The service is good, the swimming pool and the hot tub are nice and available 24 hours, and the location pretty good.....just a good choice for your staying in San Juan

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
4 Thank morkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 5, 2013

The facility is wonderful, but it is the staff that makes the experience outstanding. To a person, they are friendly, courteous, and professional. Okay, and the warm gormet cookies every night are the icing on the cake!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank bhegyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed January 4, 2013

I was pleased with the Doubletree as a choice.

The room was a little small, but very clean and well kept up. My girlfriend and I were not too fired up about the opaque glass doors on the bathroom, since even couples don't want to share every moment with each other, but other than that the room served our purposes quite well.

It is a short walk to the beach from the hotel, and a little further on down the road to the west you get to the main Condado area where there are many hotels. If you keep walking close to the coastline eventually you make it to Old San Juan. So, it is all walkable, and counter to one negative review I read before I went, it is very safe. There is a policeman stationed on seemingly every other street corner, which seems to be quite an effective deterrent to crime. The little grocery store directly across the street offers easy access to anything you may need.

Almost every interaction I had with the staff was quite pleasant. The cookies are, as advertised, quite addictive. If you plan to visit San Juan, this place deserves your consideration for sure, unfortunately I have no basis for comparing to others on the island, though I have stayed in too many hotels to count overall.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Andy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Operations Manager at Doubletree by Hilton San Juan, responded to this review, January 5, 2013
Hola Andy J,
Thank you for your recent stay with us and for your kind review. I was happy to see that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Please feel free to contact me directly at bo.bramsen@hilton.com if I can be of any further assistance.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
107 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed January 4, 2013

I was here for just one night in December. Everything was clean, nice, and friendly. It is a little far from old town, but in old san juan you cannot find any facility like this. There are not many restaurants that you can walk to in the area, but there are a couple, and it is more fun to cab to the old city for the atmosphere anyway. There is a large grocery store across the street which was handy. Pool area was small but nice.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kath91982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Operations Manager at Doubletree by Hilton San Juan, responded to this review, January 5, 2013
Hola kath91982,
Thank you for staying with us. I was happy to read that you found our hotel to be clean and nice and our staff friendly. We hope we will be able to welcome you and your family back soon. Please feel free to contact me directly at bo.bramsen@hilton.com if I can be of any further assistance.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
99 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed January 2, 2013

Clean, nice corner room. Very modern design. Nice bathroom. All amenities. Great bar. Cannot complain at all. Bonus: a 24/7 SuperMax grocery store a 30-seconds walk is a plus. Free cookies, water, tea, coffee and the Internet.

Room Tip: Ask for a free upgrade.
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BorisVino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeSanJuan, Operations Manager at Doubletree by Hilton San Juan, responded to this review, January 5, 2013
Hola BorisVino,
Thank you for your recent stay with us. I was happy to see that you enjoyed staying in one of our spacious corner rooms. Please feel free to contact me directly at bo.bramsen@hilton.com if I can be of assistance with any future reservations.
Always at your service,

Bo Bramsen
Operations Manager
bo.bramsen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 2, 2013

This is a beautiful hotel with great amenities. The room was spacious and had a sleek modern decor. It's in a great location and easy to get around. They had several restaurants in and around the hotel that were excellent. Under the Trees was our favorite! strongly suggest the brunch. the hotel staff was friendly and helped my wife and I get around. We will stay here when we go back!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SteelCityfan43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton San Juan

Property: Doubletree by Hilton San Juan
Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in San Juan
#4 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico

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