This hotel is typical of what you would expect from a Sheraton. It is located in Old San Juan and near the cruise ports making it ideal for an overnight stay before a cruise or a first-timer to San Juan.
I did not plan to stay in my room or on-site for most of my trip. The restaurant was okay, with fantastic Pina Colada's! The Chicago Burger Company did not interest me since I live in Chicago and have been to the Chicago location. I did not visit the casino.
The concierge was most helpful with scheduling my excursions to the bio-bay, el Yunque and the beach. I was close to the forts of Old San Juan (walking distance or use the free shuttles), shopping at the outlets, and great restaurants - try Raices for delicious Puerto Rican food!
I only have two complaints...(1) the bell staff did not return to my room as promised to assist with a problem (although I probably should not have tipped him first). (2) The cleaning staff, although thorough with the cleaning, were quite loud in the hallways. One morning, the cleaning staff had half the hallway full of stuff (I guess they were organizing their carts). No problem, but just not outside guest room doors so you wake the guests who are sleeping.
- Official Description (provided by the hotel):
- Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more less
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- Also Known As:
- Sheraton Old San Juan Hotel San Juan
- Sheraton Old San Juan Hotel And Casino
- Sheraton San Juan
- San Juan Sheraton
- Old San Juan Sheraton