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“Close to Cruise Terminal” 4 of 5 bubbles
Review of Sheraton Old San Juan Hotel

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Sheraton Old San Juan Hotel
Ranked #18 of 46 Hotels in San Juan
Philadelphia, Pennsylvania
Level Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Close to Cruise Terminal”
4 of 5 bubbles Reviewed August 27, 2014

Stayed here for one night before my cruise.m Arrived around noon and was able to check into my room. I was also upgraded to a better room because we are Starwoods members. Hotel is clean and the staff was very friendly.There is a roof top pool, small but has a great view of the harbour. There is restaurant in the hotel, but there are many close by as well. You can walk one block and there are many choices. There was a food festival the day we visited and was plenty of things to do at night in walking distance. We also took a trip to the Bacardi Factory, that was suggested by the doorman. We took the ferry across the street from the hotel. That was great suggestion. I would definitely stay here again.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank pgriffin9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, August 29, 2014
Dear Guest,
Thanks for the compliments and we are glad you got to do so many things in just one day. Historic Old San Juan always has something going on every week.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,139 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (472)
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Jacksonville, Florida
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 26, 2014

My wife and I went on a cruise out of San Juan and arrived 1 day early to check out Old San Juan. We chose this hotel due to its location to the cruise terminal. Check in was quick and our room was ready on arrival. The room was clean and meet our needs. It is close to the trolly stop #1. Also a short walk to the forts and other sights in Old San Juan. In the morning they held our luggage for us so we could go back out to enjoy more of Old San Jaun. Senor Frogs is next door and a CVS is maybe a block away. After getting our bags and crossing the street a luggage porter met us almost immedetly to carry our bags to the terminal.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, August 29, 2014
Glad you enjoyed your visit and hope you also enjoyed your cruise vacation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 24, 2014

We stayed here for a night before our cruise left out of Puerto Rico. The hotel and room were wonderful. Great size, clean and nicely equipped. The Chicago Burger joint had a great burger and the outdoor bar was awesome with great service. With it being nearly right across from the port, its location was perfect. Located in the city's historical center, with an awesome fort just minutes away on foot, there was alot of stuff to do.. The Paleo Tuscan restaurant tho, left alot to be desired. it was not good at all but overall, no complaints.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Jeremy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, August 29, 2014
Dear guest,
Thanks for sharing your experience with us. We are glad you enjoyed your stay although regret Palio Puerto Rican fusion did not meet your expectations. We hope you enjoyed your cruise vacation as well and that we welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belleville
Level Contributor
99 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed August 23, 2014

Our room was on the 9th floor. Walk out balcony and that whole wall of the room was glass. We could look out to the right and see the cruise ships, straight ahead and see the town and up the hill to see Castillo San Cristobol. Excellent staff, clean rooms breakfast buffet and other amenities. Ready to go again.

Room Tip: Get a room on the 8th or ninth floor facing the harbor.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank 2919George_S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, August 29, 2014
Dear guest!
Thanks for the kind compliments. We are glad you enjoyed your stay and Old San Juan. Hope to see you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington D.C.
Level Contributor
64 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed August 22, 2014

Stayed her as an arrangement for a destination wedding for friends. The hotel was comfortable however, they were doing construction really close to the first room we checked into, we immediately checked out as my then 3 year old was afraid every time that he heard a drill, it sounded as if it was in our room. The next room was better, however, we did not have a view, we were on an interior room that overlooked the hotel workers walking back and forth. I was okay with that as long as I didn't hear any noise as a slept, we also spent a lot of time out of the room so the window view was not an issue. The Hotel has a pool, casino restaurants and a quick dining burger joint that has pretty good food. Next door to Senior Frogs, Ralph Lauren Polo, Don Q, historical landmarks and shopping.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Cavegirl369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, August 29, 2014
Dear guest,
Thanks for sharing your experience. Indeed we renovated all guest rooms during 2013 and completed already. We regret the noise inconvenience but glad you enjoyed your visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Point, Utah
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed August 19, 2014

Stayed here after taking a Carnival Cruise. The Hotel was just across the street of the Ships port. Check in was not until 3:00 but we arrived early and was able to pre-check in and leave our luggage in storage. Staff was very friendly and very helpful. We left our luggage and our phone number for them to call when the room was ready. We we around and explored Old San Juan and received a call about 1:00 telling us our room was ready.
The room was in very good condition and was very clean. There is a small swimming pool on the 9th floor with great views of Old San Juan. It is just a block or so from many of the shops and local Restaurants. It is also about a 15 min walk to Castillo San Felipe del Morro.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sean A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, August 29, 2014
Thanks for the compliments. Glad you enjoyed the hotel as well as Old San Juan. You seem to have taken advantage of our unique location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
177 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed August 19, 2014

This was a great choice for our last night in San Juan!! We had a romance package and it was indeed a super value!! It is really worth it to splurge for the bay view and or step out balcony the rooms are old but well appointed with lots of amenities. The staff was great and the proximity to all the sights made this hotel a perfect choice. I did my research on the smaller more quaint options but since we are older and needed a late check out and less walking I could not have been happier with our selection. The roof top pool had a superb view and the breakfast buffet was a nice surprise!!

Room Tip: Go for the view!!
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank junglefun123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review, August 29, 2014
Dear guest! Great to see you still book romance packages. We are glad you enjoyed your visit and the city. It sure is the perfect getaway for foodies and night ambiance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Old San Juan Hotel

Property: Sheraton Old San Juan Hotel
Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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