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“Good hotel, great city”

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Sheraton Old San Juan Hotel
Ranked #19 of 47 Hotels in San Juan
Reviewed May 13, 2014

Spent two nights here as part of a trip around PR. Hotel is clean, rooms are nice, service is good, location is fantastic. Perfect location for exploring old San Juan - the whole area is walk-able from the hotel. I didn't eat/drink at the hotel but there are some great bars/restaurants in the area that are excellent for breakfast etc. Our room was on the 4th floor and had a partial view of the sea - I think the view is irrelevant in a city like this as you got to get out and explore it on the ground, not observe from above. The roof top pool and exercise facilities were quiet and well maintained and allowed for a nice break from the city for an hour or two. The hotel is mid-price range for San Juan and I would definitely recommend this hotel for those seeking to explore the city from a decent base.

  • Stayed: May 2014, traveled as a couple
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4  Thank timdoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this reviewResponded May 22, 2014

Dear Guest,
Thank you for the feedback posted here. Great point on the fact that this historic city is indeed a walkable city with blocks and blocks of Cafe's, fine dining, pubs, shops and great sight seeing.

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1,126 - 1,132 of 2,384 reviews

Reviewed May 12, 2014

We had the opportunity to stay at Sheraton Old San Juan on 4/19/14 and 4/27/13 while traveling on a cruise. First of all it its so convenient if you're going on a cruise. The location is ideal. This hotel was very friendly and helpful with everything. The first room was beautiful and very clean. The white comforters and bedding are amazing and very clean smelling. We had an excellent view of the cruise port and watched our cruise ship arrive.
Upon returning from the cruise and checking in, I received a big surprise for my birthday!!! Through Starwood Preferred Guest we received a beautiful one bedroom suite. We were amazed at how beautiful the room was. Our service was excellent from the front desk. We also returned from an outing and were surprised to find a nice bottle of wine with a cheese and fruit platter. It was a truly memorable moment in the beautiful city of San Juan. A special thanks to a gentleman at the front desk. Sorry I don't have his name but I do know that his Mom was planning a trip to Puerto Rico to see him soon on Southwest Airlines. He is what excellent customer service is all about. Thank Sheraton Old San Juan. We will be back!!!!

Room Tip: A room with a view of the cruise port is amazing.
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  • Stayed: April 2014, traveled as a couple
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2  Thank pattyshelley560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this reviewResponded May 22, 2014

Dear Guest,
Glad you really enjoyed both of your stay's with us and we hope you also enjoyed your cruise vacations and your Bday. We certainly look forward to your next visit.

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Reviewed May 9, 2014

The Sheraton is a great hotel for those in a cruise vacation. The hotel was clean, comfortable and the staff wonderful. A secret "happy hour" every day was a must do. A few steps to Old San Juan, the forts and cruise ship piers

  • Stayed: April 2014, traveled as a couple
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1  Thank ALAFE456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this reviewResponded May 22, 2014

Dear guest,
Thanks for sharing your experience here. Indeed Social Hour is a great happy hour opportunity to try 90+ rated wines for just $5 x 2 glasses while enjoying the bay views from the outdoor terraces.

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Reviewed May 4, 2014

Well the hotel is at a great locality, right at the heart of the Old San Juan city. However the rooms weren't very impressive. Make sure u ask for a room above the 5th floor if you are looking for some/any view! Breakfast is really pricey, charged $40 for 2! However the staffs are friendly and very very helpful. The hotel has a small casino and they give u some vouchers worth $10 per person to initially play at the black jack table.
The hotel location really makes up for the other shortcomings!

Room Tip: Try anything above 5th floor!!
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  • Stayed: April 2014, traveled as a couple
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1  Thank amritamkj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this reviewResponded May 9, 2014

Dear Guest, thanks for sharing your experience with us here and for staying with us.

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Reviewed April 30, 2014

This would not have been my first choice, although I am an SPG member. I absolutely did not want to stay near the cruise ships, but wanted a quaint homey experience in the middle of Old San Juan, not a place where all the tourists come off a boat looking for a 1-hour experience to jam into the middle of their cruise. But, with the experience we had at the place we originally booked, we ended up changing locations and not wanting to spend more money, we used our SPG points and stayed at the Sheraton Old San Juan. The room itself was just a room, actually a little noisy because it was just off the elevator and we could here everyone come and go, yet decent size, clean, comfortable, and worth using the points. But it's the customer service at the Sheraton that saved the final portion of our trip from disaster. I booked the hotel over the phone, in the middle of the night, sight unseen (it had to be better than where we were at) and spent the points... at 6:30a our bags were packed, we were out the door, and over to the Sheraton. They warmly greeted us, shared in our misery as we told them of our other accommodations, and even allowed us to check in early without charging us. Upon check-in they even sent up a fruit plate ammenity. From the front desk to the concierge to the bartenders, and maidservice, I was truly thankful that if I had to use three-nights worth of points the Sheraton made me not regret it! Thank you to the entire staff.

Room Tip: Away from the elevator
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  • Stayed: April 2014, traveled as a couple
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2  Thank quietlycool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this reviewResponded May 1, 2014

Dear guest,
Thanks for your compliments about our Associates. We are truly glad that we delivered and contributed to positive memories on this trip. Thank you for being a member of the SPG family.

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Reviewed April 30, 2014

We have stayed several times here in the past.
Stayed here after our cruise.
Despite being promised our room early, we were not allowed to check in until nearly 4:00 pm.
That really was a downer, as we were stuck with our luggage and could not do anything.
The pool area was jammed, and the front lobby was also very busy.

Very Disappointed as it was a waste of a spectacular day in the Caribbean

  • Stayed: March 2014, traveled with family
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2  Thank Glen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this reviewResponded May 1, 2014

Dear guest,
We appreciate your feedback and are truly sorry for the misunderstanding. Early access to any room is based on same becoming available by the time you arrive and with sellouts every weekend, it seems a room did not became available. We also gladly store all luggage at no cost to our guest, so they can enjoy the many attractions available just steps from the hotel. We value your business and hope we get another opportunity to have you here.

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Reviewed April 30, 2014

This hotel was great and very conveniently located across from the cruise ship terminal. Stayed here after our cruise. Would totally return. The hotel staff were very helpful and stored our luggage until our room was ready.

  • Stayed: March 2014, traveled as a couple
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Thank jaynnie47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this reviewResponded May 1, 2014

Dear guest,

Thank you very much for the nice compliments. Hope you also enjoyed your cruise vacation and we look forward to welcoming you back.

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Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in San Juan
#13 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Price Range: $171 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Official Description (provided by the hotel):
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton

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