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Sheraton Old San Juan Hotel
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Reviews (2,441)
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All reviewsrooftop poolacross the streetold san juancruise shipsenor frogswithin walking distancefree trolleyburger placeroyal caribbeanstored our luggagehotel restauranthotel is in a great locationupgraded to a suitehistoric sitespre cruisesmall balconyel morro
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Reviewed October 2, 2012

Stayed here 9/30-10/1. Room 303 was supposed to be a suite. Spacious, YES. Food and gum wrappers were on the floor upon arrival. TV barely worked. Stains on couch and carpet. Please I know its tempting to stay here if you are going or returning from a cruise but don't do it! Never again. Paid $315 but room was worth $50.Dont do it! Stayed at Ritz Carlton the weekend before and it was AMAZING!

Room Tip: Go to the Ritz Carlton..you won't regret it!
  • Stayed: October 2012, traveled with family
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Thank woodsie86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this reviewResponded October 23, 2012

We appreciate your candid feedback, but truly regret your experience did not meet your expectations. This room has been thoroughly inspected for cleanliness and standards. Anyhow, if we can ever be of service to you in the future, please send me a note at sales@sheratonoldsanjuan.com (Armando). We will make it a mission to surpass your expectations

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Reviewed September 30, 2012

The hotel is across the street from the old cruise ship terminal. There were three Carnival’s ships in the harbor on my arrival date.

Most of the shops, restaurants and tourist sites are within walking distance.

The parking lot is operated by a private company and the structure is about a block from the hotel. Hotel has a valet on duty 24 hours per day.

The Internet speed on Wi-Fi was very good.

The hotel is an older building. The outside of the building is very modern. The interior is very clean has a fresh smell. The front desk staff found my reservation without any problems.
The room was very large the clothing closet and dresser are very large. The bathroom has a bath tub with a shower. The sink has an extra long countertop.
There is a medium size work table. The room has very good lighting.

Room Tip: The building takes a square block. The best view of the harbor are from the rooms facing the harbor
  • Stayed: September 2012, traveled solo
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1  Thank George700East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this reviewResponded October 2, 2012

Thanks for the compliment. We try to act & feel like a small boutique hotel with personal guest interaction.

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Reviewed September 30, 2012

Stayed here one night since we are traveling around to look at wedding venues and locations around town.

Room - Double queen bed on the 5th floor. A/C works once started and left for a few hours, when arrived it was muggy. Room consist of tv, safe, dresser, closet, coffee, hair dryer etc.

Casino - Small casino - Mainly blackjack tables at $10 min (maybe 6 tables). No Craps table, 3-4 roulette table 10-15 minimum. Lots of slots, but overall very small casino, nothing fancy. American currency used and exchanged etc.

Hotel - Has restaurant that we did not try, pool and gym did not visit.

Internet - Room had free wifi and free hard wire connection. There was also office business counter downstairs with 3 cpu and a printer

Valet - Noted sign for $20 per day

Taxi - Taxi to airport or to hotel is flat rate in town.

$19 up to 4 people
$21 6
$22 up to 8

$2 dollar instant charge
$1 per bag

3 of us for 3 luggage from airport to this hotel was $24 about 30 min. Set flat rate to and from airport/hotel no matter.

Location - Good place, can walk to various areas along streets. Cruise port is near as well. Overall decent safe place and quiet. Recommended if get a good deal of course. Staff was helpful and some knew English and some didn't but all worked out Did not use taxi around town, just walked to various places and used yelp

Phone service - Have At&t and Sprint, had 3g/4g USA service throughout the town we went through which was VERY NICE! Helped and no dropped or spotty calls. Happy about that. All vendors use American currency and or cash of course. Nice place

  • Stayed: September 2012, traveled with friends
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1  Thank mbtran321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this reviewResponded October 2, 2012

Thanks for the thorough review. Hope to see you back soon

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Reviewed September 27, 2012 via mobile

Exceeded my expectation by far and the staff was welcoming, friendly and always ready to serve! The room was the best!! Big, clean with a wonderful view. Not to mention it's great location. Walk to all near by attractions. The smaller parking lot behind the hotel is the best place to park after 6pm till 6am, $6 to park the night.

  • Stayed: September 2012
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Thank BEdwin2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this reviewResponded October 2, 2012

Glad you really enjoyed your stay with us. Old San Juan is the best spot and the Caribbean's most visited city

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Reviewed September 14, 2012

we have stayed five time.the perfec place to stay.especial employes.george the best in front desk.and pedro,ask him ,any question,his a good helper dor direccions,and places for antrataiment.and is you looking for a good place to eat,the best raices restaurant.

Room Tip: rooms in front the bay woww ,beautiful room,and very clean.dont stay in the pool floor,to noisey.
  • Stayed: May 2012, traveled with family
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2  Thank adriana46884
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this reviewResponded October 2, 2012

Thanks for the comment and repeat business. We are also proud of these associates and their personalized service

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