First of all, do not be fooled by the description of a "white sand beach." This hotel is NOT on the beach. The hotel is on the ocean, and a strip of huge rocks separate the two. There is a very small square of beach, on a lagoon, and next to the main road, which really doesn't qualify as white sand. It had a jungle gym on it and it was not very clean. If you are going to PR for the beach, go elsewhere.
Second, do not be fooled by the description of seven terrific restaurants. I never saw all seven, and the ones I did see were lined up back to back like a food court. Additionally, the staff seemed to think Tony Roma's accross the street was the best dining option.
Third, the room was in awful shape. There was no mini-bar (and no working mini-fridge for drinks). The furniture was chipped and scratched and the curtains and window dresssings were dirty. The room (even with a/c on) was humid.
Finally, the conceirge was rude - and the rest of the staff was just plain unhelpful. They struggled to recommend restaurants, bars, etc (beyond Tony Roma's of course!).
Overall, this was a huge disappointment. If it had been half the price then maybe (maybe) it woudl have been worth it. However, even then I would have wished I was just on the beach in an inexpensive bungalow in Rincon.
- Official Description (provided by the hotel):
- The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more less
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- Also Known As:
- Conrad San Juan Condado Plaza Hotel San Juan
- San Juan Conrad
- Condado Plaza Hotel San Juan
- Hotel Resort Wyndham