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“First time visit to san juan”

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The Condado Plaza Hilton
Ranked #24 of 47 Hotels in San Juan
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“First time visit to san juan”
Reviewed August 21, 2014 via mobile

I had a three night four day stay with friends. Upon arrival our rooms were not ready . I received a call around 6 pm to notify me my room was ready. My room was 610 which is located across from the ice machine. The ice machine did not work. We called to complain but to no avail. The hotel is beautiful the staff were helpful. Richard was a great help with booking our excursions.I would book with this hotel again. The smaller problems didn't compare to the hospitality of their employees. GREAT VISIT

Stayed August 2014, traveled with friends
1 Thank beautiful39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 21, 2014

This Hotel is extremely well kept in a convenient location. You don't have to leave the hotel if you don't want to- very convenient with the restaurants, pools and beach right there. The service was outstanding- our room was ready upon arrival at 11am even though check-in was at 4pm. The views from the property were stunning. I absolutely love the decor- loved the different vases on each floor. I cannot wait to return! Staff was very friendly and helpful.

  • Stayed August 2014, traveled with family
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts

1 Thank Laurelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 20, 2014 via mobile

We stayed as two families. Wonderful experience. Nice clean rooms, speedy check-in and check - out. Beautiful views from both the balconies. Dennys right across and starbucks downstairs were convenient as well!

Stayed August 2014, traveled with family
1 Thank Latha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed August 19, 2014 via mobile

I stayed at the Condado Hilton and it was great! The customer service was great from the check in process during my 5 night stay and until I checked out. Everyone was friendly and helpful. I stayed on the fourth floor and had a view of the city and it was beautiful!

Stayed August 2014, traveled with family
Thank April H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
Level 6 Contributor
240 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed August 19, 2014

The check-in and FD staff were really great to work with and I even got an ocean front upgrade with a full balcony.

The bar staff in the lobby were fantastic (best mojitos of the week).

But, that's where it ends...

The room quality was at the lower end of a Hilton property compared to all the Hiltons I am in with Hilton Honors Diamond status. The bathroom was not the cleanest and the shower door was leaky/not fully operational. The housekeeping staff were extremely inconsistent; towels missing one day, coffee the next, no soap left the following...

But, for me the biggest issue was a massive amount of black mold in the shower that I had to ask the FD twice to have removed. They did and even gave me a $25 credit at the bar for my troubles (thank you again btw).

There is no beach, but there are numerous pools and it is close to a few ocean front restaurants.

Room Tip: Ask for ocean front! No noise at all from the main drag on Condado.
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  • Stayed August 2014, traveled on business
    • Value
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Thank DavilaDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 19, 2014

Ask for the ocean view rooms. Great location, decent value for money. Much better compared to other properties on Ashford Ave. Beachfront is great. Views from rooms are awesome. Denny's i right opposite for a decent breakfast and starbucks is nextdoor.

Room Tip: Ask for a ocean view on the higher floors.
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  • Stayed August 2014, traveled with family
    • Location
    • Rooms
    • Service
1 Thank Ram-chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 4 Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 19, 2014 via mobile

This is our third stay at this hotel in 2 years but our first time staying in the Laguna Wing. The Laguna Wing is a separate building across the street from the main building connected with a bridge.

The rooms in this wing do not have ocean views and are smaller and not as nice or modern as the main building. We found the room to be slightly unkept and the bathroom a bit dirty and in disrepair! There is a feeling of being completely disconnected from the hotel and all it's amenities. We jokingly referred to ourselves as the "step children" during our stay! ;).

Overall the hotel is very nice, pools are great and although there is no ocean beach there is a beach on the Condado Lagoon, which is ocean water but calm with no waves due to a natural break. It's actually great for the whole family since its less dangerous than the oceans side beaches at other hotels.

The hotel bar is very nice and has separate areas for TV viewing versus listening to music and talking with friends

Stayed August 2014, traveled as a couple
Thank Ramiro_and_Bob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Condado Plaza Hilton

Property: The Condado Plaza Hilton
Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Official Description (provided by the hotel):
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham

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