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“Simply Fantastic!!!”

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The Condado Plaza Hilton
Ranked #24 of 48 Hotels in San Juan
Wells, Maine
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Simply Fantastic!!!”
Reviewed June 5, 2014

My husband & I actually got married on their private beach, It was something we will never forget. We stayed & ate at all the restaurants here for 6 days & 7 nights! Our honeymoon was out of this world thanks to the amazing staff & beautiful location. They are also conveniently located to many attractions and shopping within walking distance which my husband & I truly enjoyed, soaking up the culture was the best part of it all. The staff went out of their way to accommodate & fulfill our every need. We truly enjoyed the many pool options too & my husband was a big kid again when he discovered the water slide which was also located near the swim up bar so we were very happy & spent a lot of time outdoors. This is a place that we will brag & talk about for many years to come. Our room was so cozy, on the corner, 7'th floor with a private balcony. For two honeymooners, we couldn't have asked for more. It was also nice that on the night of our wedding a specific staff member went out of her way to decorate our room in rose petals, balloons, chocolates & a personalized card. Memories like you would dream about & our view from our balcony was something out of the movies. We stayed on the ocean side & since we had a corner room we had view of the pools below & part of Old San Juan! Simply Incredible!!!!!!

Room Tip: The 7'th floor corner room by the ocean is simply out of this world. Views for days. Also this r...
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  • Stayed August 2013, traveled as a couple
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Helpful?
1 Thank CrystalD627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Wash DC
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 5, 2014

Front desk staff to cleaning service are all exceptionally friendly and helpful. I normally go to Puerto Rico for business and stay at the hotel. I also pay the extra out of my own pocket for the upgrade to the beach front tower rooms. The view is fantastic. The hotel is a short walk from shops and restaurants in the Condado area. Also, it is a short drive or cab ride to Old San Juan. The nightly rates at this hotel are reasonable. The casino is clean and well run. There are options for restaurants in house, and a decent bar near the entrance. Reasonable rates for parking and valet depending on your preferences. The concierge is very helpful with planning sightseeing or snorkeling. I even won a few bucks during my trip earlier this week.

Room Tip: Pay the extra for the ocean side building, rather than the south side tower.
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  • Stayed June 2014, traveled on business
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1 Thank Ab B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 4, 2014

Wonderful hotel. Nice & helpful staff. They have restaurants, casino, bars, banquet rooms, etc. They have a small public beach access. Our room was upgraded so we were at the 10th floor. The room was contemporary comfy & clean, except for some "spots" on their sofa/chaise. The bathroom was nice & clean. They have a large patio on the side of the hotel where you can sit and relax with friends or walk along the grounds where you can lay in one of their comfy hammocks. There are also some restaurants & the beach within walking distance from the hotel. Watch out for traffic & pedestrians as you drive out too. Hubby & I truly enjoyed our alone time. Maybe next time we'll take the kids. I'm sure they would love it too.

  • Stayed June 2014, traveled as a couple
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Helpful?
Thank TxTraveller_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manhattan, NY, USA
Level Contributor
46 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed June 3, 2014

We stayed in an oceanview room with a balcony for four nights.

Overall, this was a really great hotel stay. There is definitely some confusion around which Hilton is which if you read the reviews, and it is not the "Condado Lagoon condos at Caribe Hilton" ... so be careful which you choose.

This hotel is lovely -- it's right on the tip of the peninsula in Condado with a rocky beach and several pretty pools/water features. In addition, the grounds are very nice and well-maintained. The location was great -- very close to nightlife, restaurants and everything else.

The room was really nice -- very large beds and bathroom with great amenities. Everything worked well and there was a great balcony with amazing views. I would DEFINITELY stay in an ocean-view room as the alternative looks out into a pretty dreary city-scape.

The gym was well-appointed, and the pools were beautiful. Some people seemed a little annoyed that this wasn't a Cancun-style all-inclusive getaway place. You need to pay for drinks and food (not super cheap, but fair), and you probably will need to walk outside the hotel grounds to have some fun or try restaurants. But the pools and lounging areas are beautiful and plentiful. I'd suggest renting a car.

Overall, this was a great stay. I was impressed by the hotel and would definitely stay here again.

Room Tip: Oceanview room is a must.
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  • Stayed March 2014, traveled as a couple
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Helpful?
2 Thank MichaelMfromNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annandale, United States
1 review
Reviewed June 3, 2014

For a resort like atmosphere, there is lots of value here. Few children, which is a plus, and the rooms were priced well, and look relatively great. We had a great Room Service attendant, however, I room wasn't cleaned at the same time, which made things a "tad" stressful for our stay. Not the attendants fault, however. We were on the highest floor, and our room was among the last on our floor.

  • Stayed May 2014, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Quinton Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 2, 2014

This hotel came highly recommended. Other reviews said the staff was rude but we found them to be nice and very pleasant. The only complaints would be related to the WiFi connectivity and lack of correct billing at check-out. I am a Hilton Honors member and felt that they could have done better to recognize that. Nonetheless, we will be back and recommend this hotel because of its great location and amenities available. The room was cozy and we barely knew there were other guests on the same floor.

  • Stayed May 2014, traveled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Demetria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
146 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed June 2, 2014

the hotel was nice but in need of some TLC. we went to renew our wedding vows and our clothes that four of us were to wear were sent down to be pressed and the day of the ceremony our clothes and not shown up. they eventually found them in another room. the hotel was great in making it up to us and gave us a beautiful place to renew our vows. i couldn't ask for anything better. my father was told twice he would not be charged for the dry cleaning but once we got back home he had been charged anyway. watch the bartenders at the pool. paid cash for drinks and then they billed it to our room anyway. The staff were quick to remove the charge. If the dry cleaning and charge mishaps didn't happen everything would have been great. We did enjoy ourselves immensely and would probably stay here again.

  • Stayed October 2013, traveled as a couple
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Helpful?
1 Thank nwarners66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Condado Plaza Hilton

Property: The Condado Plaza Hilton
Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Official Description (provided by the hotel):
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham

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