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The Condado Plaza Hilton
Ranked #24 of 47 Hotels in San Juan
Reviewed May 6, 2014

We purchased this package from Priceline, to include flight/rental car. We knew there be resort fees, however to charge us the resort fees and also the use of the gym/pool/car parking, that was unprofessional. Add to it rude customer service, and a concierge who didn't want to help you get around. Overall it was fine - but when we had to choose between getting a work out in or simply relaxing in the pool.
Having a room on the lagoon side meant after 20 minutes of A/C the room would start to smell like swampy, from the lagoon. The bars were of course over priced and the drinks weren't that great. We spent 9 days here, the less we spent it at the hotel the better it was.

Room Tip: Stay on the ocean side of the hotel.
  • Stayed: April 2014, traveled as a couple
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2  Thank B E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this reviewResponded May 7, 2014

Dear B E,

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. First of all let me start by congratulating you on your marriage! I am disappointed to read that your stay was not to your standards; as always, I am actively listening and sharing our customers’’ feedback to ensure we continue striving to provide all of our beloved guests with the top notch service, respect, and care they deserve. I do sincerely hope that if travel brings you back to our beloved Condado Plaza, you consider giving us a second opportunity. Thank you very much for your comments and for providing us with the opportunity to be of service. Wishing you and your spouse all the health and happiness in the world; congratulations!

Best wishes,

Michelle

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Reviewed May 6, 2014 via mobile

We had a great time. Beautiful views from our ocean view room. Great workout facilities. Great pools. The staff is fabulous. Love the swim up bar at Aqua. We stayed seven days had a great time every day. We would highly recommend this resort to anyone

Stayed: April 2014
1  Thank 1PuertoRico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this reviewResponded May 7, 2014

Dear DeltaTownship,

Thank you for your comments, I am happy to know that you had a great time while staying with us! Thank you very much for your business, we are at your service should you wish to visit us in the near future! All the best,

Michelle

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Reviewed May 5, 2014

Spent four days at the Condado Plaza Hilton for work, with a touch of pleasure mixed in. Overall the hotel was worth the stay. Staff was extremely courteous and helpful. Location is convenient to and from the airport via taxi ($15 to $20-ish range). The hotel has two "sections"...one on the ocean side and the other on the lagoon side, which is across the street and accessible via a walking bridge. The ocean side costs a bit more, but you may be paying for an ocean view. Both sections are convenient and offer room balconies, it just depends on your view and your needs or wants. A nice variety of food and drink selection in the hotel, (to include a 24-hour Denny's in the lagoon side section). There is also a casino on the mezzanine level of the hotel which is clean, well lighted, and has some games of chance if you wish to pass the time.

From a work perspective, the hotel offered wireless that worked fine from room and from common areas. There is a business center if needed, as well as fitness area. There is no Executive Center in this Hilton.

Room was clean and comfortable with nice-sized bathroom. Air Conditioning seemed to work well, although be sure that your balcony door is closed securely, otherwise the A/C unit may not operate properly due to improper seal.

As you can imagine, food and drink can be pricey. They offer some happy hour pricing on drinks...the local beer is fine if you like beer. Also, the cafe on the mezzanine level has some nice snacks and good coffee at a fair price.

Leaving the ocean side portion of the hotel, and taking a left on the street allows you a 5 to 10 minute walk to a number of restaurants with a variety of options (Cuban, Puerto Rican, seafood, Chilli's (yep), etc.) Well worth an evening walk to see an easy and seemingly safe area.

The pool area and access to the beach are convenient and clean. Given this was a business trip, less time to enjoy those aspects, but I would consider enjoying them on a longer, leisure stay.

All in all, a pleasant and efficient stay. Would I stay again? Yes; Would I also look to see what hotels in the area have the best deal for the moment? Absolutely.

  • Stayed: April 2014, traveled on business
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1  Thank TCU61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this reviewResponded May 6, 2014

Dear TCU61,

Thank you for your candid feedback! I am glad to read that even though you stayed for business you were able to mix in some leisure time. Thank you very much for your comments, but most importantly, thank you for the opportunity of service. Please, should you wish to stay with us in the near future – or need assistance in any type of recommendations for your next visit feel free to contact me via email at michelle.burn@hilton.com; I will be delighted to assist!

Thank you very much for your business; best regards,
Michelle

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Reviewed May 5, 2014

This hotel is located in the best commercial area of San Juan, you have shops, restaurants, bars and even Old San Juan at walking distance. This hotel has it all, casino, small beach, restaurants, free wi-fi and a good atmosphere.

  • Stayed: May 2014, traveled solo
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank Erika C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this reviewResponded May 6, 2014

Dear Erika C,

Hi there! Thank you for taking the time to share your feedback of your recent stay at our beloved Condado Plaza Hilton! We hope to have the pleasure of welcoming you once more at our hotel. Should travel bring you back to Sunny Puerto Rico please feel free to contact me at michelle.burn@hilton.com.

Always at your service,

Michelle

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Reviewed May 4, 2014

Spent 6 days at the Condado and all in all the place was ok. The rooms were nice though our room was passed by for service on two days. Also the pool area was often littered with empty cups, the bar staff at the pool were not friendly and their frozen drinks were horrible. Not worth the money...

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
3  Thank cheryl f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this reviewResponded May 6, 2014

Dear Cheryl f,

Thank you for sharing your comments regarding your recent stay. I appreciate your comments and will be sure to address them with our Department Heads. Thank you very much for choosing to stay with us and for allowing us the opportunity to serve. All the best,

Michelle

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Reviewed May 3, 2014

It's a pretty cool hotel family vacation from April 22nd thru May2nd at first when we got there we got a room with no view when we open the balcony door we saw roof top we changed room they told us to leave our bags and when the other room was ready they will call us I got the call at 5pm that the room was ready we came back to the hotel close to 9pm and when we go up to our new room with a great view our bags were not in the room we waited about 20min to get our bags besides a water bug in the room and slow service at Denny's you order and you won't get your food 20 to 30 min after and pool area you order a drink you have to wait 10 min food 20 min not to friendly staff but other than that pool is nice with a slide 2hot tubs .. hotel is nice casino is great just little down falls And hotel tax fees are a killer

  • Stayed: April 2014
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Thank loulou2644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this reviewResponded May 6, 2014

Dear loulou2644,

Thank you very much for taking the time to share your comments regarding your recent stay at our property! We appreciate your comments and most importantly, the opportunity you provided us to be of service. I will be sharing your comments with our management staff as we are always actively listening to all of our customers’ feedback. Always at your service,

Michelle

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Reviewed May 3, 2014

We have enjoyed our stay. We had an ocean view room and well worth the price paid. I just noticed, going to our room on the second floor is through the dimly lit hallway to the only elevator on the far left of the building. Otherwise, everything went well. The pool is lively, have nice views and just a few steps to the small public beach on the side of the hotel. Cafe Caribe in the hotel has great views while having your breakfast. The hotel is a 10-15 minute leisurely walk to the Condado restaurants. You will not get bored as there's lots of people walking. Ashford Avenue is well lit and pretty safe to walk around.

The hotel staff are nice. Hotel check-in took less than 15 minutes. Getting a cab is not a problem, just tell the bellman and the cab is there at the lobby in no time. We only took the taxi turistico going to Old San Juan that cost us $15 plus tip one way. I think it's the safest way to go around and the cab drivers are nice and knowledgeable.

Upon arrival in San Juan, taxi costs us $20 plus tip to Condado Plaza Hilton. We found the Puerto Ricans to be friendly and nice. We also joined the Yokahu Kayak tour of the Bio-bay. I think the 6:30PM schedule is perfect (than the 8:30PM). We enjoyed kayaking, at times get rowdy, but rowdy fun. We're so amazed of the glowing dinoflagellates. Our tour guides, Tony, Michael and Joshua were great and funny.

We definitely had fun in our quick Puerto Rico getaway.

Room Tip: Stay at the Ocean Tower, ocean views are great.
  • Stayed: April 2014, traveled with friends
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Thank ITJakers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this reviewResponded May 6, 2014

Dear ITJakers,

Thank you for your review; I am delighted that you enjoyed your stay! We would like to thank you for choosing to stay with us and for providing us with the opportunity to be of service. Should travel bring you back to our sunny Puerto Rico, feel free to contact me at michelle.burn@hilton.com.

Best regards,

Michelle

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Price Range: $167 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Official Description (provided by the hotel):
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham

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