We stayed at the Condado Plaza for one night before leaving on a cruise the following morning. From check-in to check out, the service was friendly and excellent. Though this has been cited as a problem by previous reviewers, it was not an issue at all for us.
Our room was clean and functional, if a bit dated. I am a Hilton Honors Gold member and was upgraded at check-in to an ocean view room upon request.
Even though we did not use it, the pool area looked very nice and was large enough to accommodate guests even though the hotel was pretty full due to two cruise ships scheduled to depart the next morning. Note that the hotel does not have a private beach, though it is located directly adjacent to the Condado Bay public facility.
The hotel is seriously in need of a face lift and a major updating, which is the only reason I did not give it a 5 rating.
- Official Description (provided by the hotel):
- The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more less
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- Also Known As:
- Conrad San Juan Condado Plaza Hotel San Juan
- San Juan Conrad
- Condado Plaza Hotel San Juan
- Hotel Resort Wyndham