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“not a fours star.”

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The Condado Plaza Hilton
Ranked #24 of 48 Hotels in San Juan
liverpool
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“not a fours star.”
Reviewed November 24, 2013

Came from a cruise at 10am could not get our room till after 4.00pm then had to change rooms, because of poor veiw, had to pay for an upgrade, went for lunch at the hotelfood either cold or over cooked .its just become one of the hiltons group but not there standard. Lovely veiws of ocean .

Room Tip: Ask for ocean veiws
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Donnabaccino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Lexington, Kentucky
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 24, 2013

In San Juan for the basketball tournament, and enjoying the sights and weather. The hotel is top notch, and offers first class service in all areas.
Will definitely put this hotel on my list of favorites.
Within walking distance of restaurants offering a wide range of choices,from fast service to white tablecloth. Bus stop to Old San Juan right outside the hotel, the #21 or 53 buses will take there,for only.75c exact change.

Room Tip: Oceanside rooms offer fantastic views.
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  • Stayed November 2013, traveled with family
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Helpful?
2 Thank BluegrassRon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alamosa, Colorado
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 23, 2013

If you have occasion to visit sunny San Juan, this is a spot you will find most refreshing. The sound of the crashing waves & the warmth of the ocean swim are both relaxing, as is the swinging hammock near to both. Great local eateries are a short walk away, allowing you to sample many native foods, all delicious. Beds are very comfy & the lagoon view was nice, offering swimmers, kayakers, & others opportunities to show their skills!

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Kathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ferndown, United Kingdom
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 23, 2013

nice hotel in good location only 75c on the bus into old town San Juan. Staff very helpful, lovely pool area and garden by Atlantic. Only downside is room available is up to 4pm but they do take in your bags and check you in if you arrive earlier.

  • Stayed September 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank MrsTT2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradenton, Florida
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 22, 2013

A unique location on a peninsula just across from Old San Juan. The ocean side is not swimmable until you find the cute little inlet beach that leads to the lagoon which is poolside. Hotel décor is ultra modern with lots of red and turquoise. The rooms are clean and updated and if you can't get Oceanside view be sure to ask for an upper floor lagoon side. You will have a great view of the city and port. I would consider staying there again on my next trip.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank julie-n-FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan, Ohio
Level Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 22, 2013

This has been my second stay here on business and it is one of the nicest hotels that I've stayed at. The only critique is when you first enter the lobby, there is a slight musty smell. It could be possibly from the beautiful aquarium or just the fact it is on the coast where there is obviously a lot of moisture. It not offensive, just present. The staff is very friendly and helpful. The rooms are nicely decorated and appointed. I love the layout of the bathrooms. I even got a new shower head installed during my stay that was a nice improvement.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 19Huffy_64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hopewell, Virginia
Level Contributor
438 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed November 21, 2013 via mobile

My wife and I are here for a basketball tournament. The room is comfortable and clean. The casino is small but friendly. The restaurant is good with great ocean views. The beach area is small but nice. On a pkg but feel price is average overall.

Stayed November 2013, traveled with friends
Helpful?
1 Thank molarman26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Condado Plaza Hilton

Property: The Condado Plaza Hilton
Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Official Description (provided by the hotel):
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham

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