I was in San Juan for a conference (at the Sheraton, which was sold out) so I stayed at the Condado Plaza the nights of Oct 15th & 16th. I was disappointed with the room as I noticed a fairly strong odor of mildew (vs urine). My room was in the building across the street (you take a covered bridge/walkway) from the check in desk. I think the hotel might have been nice 30-40 years ago but is currently in pretty poor repair. Each time I used the shower, the floor of the bathroom would be flooded as the seals on the shower door were poor/nonexistent. One of the electric sockets in the room was also partially torn up.
I also thought it was odd that on the bridge between the two buildings there's a sign indicating that this is the famous site where one of the flying Wallendas fell to his death while attempting to walk a tightrope between the two buildings in 1978. I'm not sure I would want my hotel to be known for this tragic episode.
The view from my balcony of the bay/lagoon was really nice, but as noted by other reviewers, access to the balcony from adjacent rooms would be quite easy, so lock the balcony door. As noted by a previous reviewer, there is a large abandoned building essentially adjacent to the hotel, and this is laced with graffiti. While I felt safe within the hotel, I don't think walking around the area is such a good idea.
In contrast to some of the other reviewers, I found every staff member I dealt with to be friendly and helpful. Yes, the gift shop prices are high, but this is a tourist area, so it's not too unexpected.
I had dinner one night at the 8 Noodle Bar and it was OK, but certainly not exceptional. However, I didn't and wouldn't come to Puerto Rico for the finest in Asian cuisine. The second night I ate at the bar in the Café Caribe. The steak was really good, the local beer tasty, and the bartender was very friendly and helpful. My poolside lunch dining experience was also pleasant with good friendly service. I would note, however, that many of the lounge chairs are broken.
Getting back to the musty odor in the hotel in general (including the public areas), I initially attributed this to the tropical/humid nature of the area. However, when I attended my conference at the nearby Sheraton Hotel, I detected no musty/mildew order. Admittedly, I did not see the guest rooms at the Sheraton.
For $198 dollars a night, plus taxes, I expected a nicer hotel experience.
- Official Description (provided by the hotel):
- The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more less
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- Also Known As:
- Conrad San Juan Condado Plaza Hotel San Juan
- San Juan Conrad
- Condado Plaza Hotel San Juan
- Hotel Resort Wyndham