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“Overall OK”

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The Condado Plaza Hilton
Ranked #24 of 47 Hotels in San Juan
Montreal, Quebec, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Overall OK”
Reviewed July 22, 2013

Everything is not bad in the hotel. We had breakfast at Cafe Caribe everyday, the food and staff there were very nice, except the last waiter that we got! He seemed so LOST! Either than that, the only problem we got was the shower glass door is leaking.

  • Stayed July 2013, traveled with family
    • Value
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Review collected in partnership with Conrad Hotels & Resorts

Helpful?
Thank Vivien Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Paramus, New Jersey
Level 5 Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 21, 2013

I have stayed at this hotel prior to cruising out of San Juan for a few times. The rooms are beautifully done in an art deco style. We stay here because we especially enjoy the balcony facing the ocean. Nothing better than an early morning or late night session facing the crystal blue seas and balmy breezy weather. The bathroom has a very nice sized free standing shower in the middle with floor to ceiling glass walls on three sides. They have a freshwater pool with an in pool bar, a saltwater pool, a jacuzzi and a beach that faces the bay. All the restaurants serve fabulous food with their signature restaurant Pikayo in the top 10 for the area

Room Tip: The hotel has two buildings with a walkway on the third floor. One side faces the ocean, another sid...
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  • Stayed May 2013, traveled as a couple
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Helpful?
1 Thank ssuds3121054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 21, 2013

Overall the hotel is nice, liked the location, the salt water pool. Lobby is fun, grounds well kept. Front desk staff varied from indifferent to surly ro neutral. Bell staff was terrific and saved our trip. On check-in we had to make two trips to a room where the lock mechanism didn't work, (and the front desk clearly didn't believe us), then sent us to a room that was occupied by a semi-clothed man which was upsetting to my daughter. Finally the bellman had to intervene to get us a different room with a working key. He was great! Here's a tip. Never ever leave your room without photo ID. Trying to get a new key could take you hours. Again, the bell staff saved the day.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
Thank Alex E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this review, July 26, 2013
Dear Alex E,

Thank you for your review. We are disappointed to hear that our hotel was not able to exceed your expectations. Your satisfaction is very important to us as we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider giving us another chance in the future.

All the best,

Michelle Burn
Guest Relations Manager
Conrad San Juan Condado Plaza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
taunton, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 18, 2013

awesome stay location great staff exceptional grounds beautiful cant say enough about the conrad, would recommend this hotel for a great stay in san juan, close to old san juan and plenty of resturants on ashford street with original puerto rican food

  • Stayed July 2013, traveled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Conrad Hotels & Resorts

Helpful?
3 Thank Gregory H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 3 Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 18, 2013

Stayed here on my first anniversary. Really had a good time.. the room was excellent although I would have loved an ocean view room. Our room faced the lagoon which was ok. I loved the fact that the fact that it was in walking distance to the downtown and still had its own small beach. They had some chairs around the boundary with the sea and it was really peaceful sitting there, listening to the waves late into the nights. Although the hotel looks little old/ worn out at places, it is overall a good place to stay

  • Stayed April 2013, traveled as a couple
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Helpful?
2 Thank nixforfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caguas, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 18, 2013

Stayed with the family for an activity in the area. The rooms are super comfortable, modern and with great beach views. The Pool has a great slide for the kids that they enjoy it to the max. Went to the beach and stayed there forever! Plenty of beach chairs and umbrellas available.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
2 Thank Denise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 5 Contributor
88 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed July 17, 2013 via mobile

This hotel has a very special place in my heart, its where my love story with my BF truly began.
Its really a great hotel we went back & spent christmas (6days) there this past year in a spa room which was heaven...
The rooms are always spotless, the floors are tiled so its nice to see the sparkle. The hotel is older but they keep it well, all rooms have balconies the housekeeping staff is the friendliest on the island. I had a rum related dancing incident in the bathroom (the spa room is huge) & they took amazing concern & care for me the next day. Even the bath products are top notch.
The hotel property is nice, the lake pool is our favorite as it tends to be quieter. I recommend getting up early, fetching towels & claiming chairs!!!. Its totally ok to set up your chair & come back a bit later especially during high season.
Having a beach attached is also a great bonus, the property itself is lovely & well kept. Even the public restrooms are always impeccable.
The club on the bottom floor gets very busy on weekends with the beautiful young ppl of PR.
I highly recommend a mojito to go @ Dennys if your nice they make it extra strong (shot of 151) its the best and tastiest bargain on the property.
Its old school hilton luxury, not for the modern boutique hotel lovers but id rather a place in which the staff is warm & friendly than hip & euro.
Full disclure my BF is hilton gold status but that only adds free daily breakfast, waters & a special concierge.
Cant wait to go back this christmas.

  • Stayed December 2012
    • Value
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Helpful?
Thank Sasha g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Condado Plaza Hilton

Property: The Condado Plaza Hilton
Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Official Description (provided by the hotel):
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham

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