We arrived at the hotel and right from the start there was poor service. The porter asked if I needed assistance with the bags and I said, yes please and he disappeared. Multiple times on our trip I needed assistance with bags following our excursions and not once did a porter offer assistance and then the hotel had the nerve to charge me a "porter" fee.
We were promised an ocean view room and were not provided one but were charged an ocean view rate!
The room was mediocre at best and the small bathroom where the base boards were loose and you can see the poor workmanship were awful, and the door that wouldn't close all the way allowing for very little privacy. Don't get me started on the shower and the design, you got soaked and flooded the floor every time you turned it on and waited for the water to heat up.
The service was ok but the maid service left a lot to be desired, we went to the beach and of course had sand in our suits...the sand was not cleaned from the shower even after I called and asked them to take care of it twice...the sand was in our sheets and it took us stripping the bed to get them to change the sheets, even after I asked for that to be handled.
The coffee shop and Denny's had good service but the food was poor and neither one offered creamer for the coffee, only milk.
The pool area and the equipment rentals were good and the high end restaurant was excellent as well as the lobby bar.
- Official Description (provided by the hotel):
- The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more less
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- Also Known As:
- Conrad San Juan Condado Plaza Hotel San Juan
- San Juan Conrad
- Condado Plaza Hotel San Juan
- Hotel Resort Wyndham