We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Chic in San Juan”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Condado Plaza Hilton
Ranked #24 of 47 Hotels in San Juan
NYC
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Chic in San Juan”
Reviewed September 28, 2011

This is a very chic hotel, with trendy décor all over. All public areas -lobby, bars, restaurants, pools- were lovely appointed. All these beautiful spaces were mostly underutilized, with very few customers/guests lingering around. Rooms were beautiful, with a contemporary look -- ocean view rooms are highly recommended! Service, however, was not as friendly/useful as it could be expected from this type of facility. The valet parking staff was generally indifferent; they will not approach arriving guests and/or offer to help w/ luggage. Only tried two of their restaurants; Pikayo and Café Caribe. The first one, Pikayo, offers world class cuisine and service w/ Latin flavor; highly recommended. Complimentary breakfast was provided at Café Caribe, which was just OK. Very little offered in terms of environmental sustainability; just a card by the bathroom towers talking about reusing towels. Given the location in the Caribbean, by the beach, it would be nice if this hotel provided at least for some recycling!

Room Tip: Ocean view is great!
See more room tips
  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RubenNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4,815 reviews from our community

Traveler rating
    1,368
    1,626
    975
    480
    366
See reviews for
1,102
1,700
170
718
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,058)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 26, 2011

We stayed at the Conrad for 5 days in August. Our room was an ocean view room, with stunning views as advertised. We booked through the JetBlue Getaways program and got the room upgrade for free, though we had to wait from 2:15 till about 4:30PM for the room (in all fairness, our checkin was mean to be 4PM). Though the price was steep, the room was clean and modern. The biggest advantage we would reckon is the location -- we went to Old San Juan frequently for food. It is also centrally located in the island, easy enough to drive west for e.,g to the Rio Camuy Caves and east to Fajardo. We had breakfast at Cafe Caribe throughout our stay, it was decent and had an ocean view, and we could redeem our $6 continental breakfast vouchers for anything on the menu. The only disadvantage with hotels in the area is the parking fee, but the convenience of having your own car cannot be beat!

Room Tip: - Look for ocean view rooms, and on floors 3 or higher. Check out deals that give you room upgrades...
See more room tips
  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SabseTez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlanta
Level 4 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 26, 2011

We stayed there 9/21-9/25 and had a great time. I was a little leary, having read some of the reviews but couldn't have been more pleasantly surprised. We stayed in Tower 1 and had a breathtaking ocean front room with a balcony. The bathroom was super large and the shower was awesome--exactly what you needed after the end of a long day, and the beds/pillows are really comfortable! The staff were all very helpful and nice and we never had any issues with the elevators, as others had written before. My only complaint would be that we didn't have a fan in our bathroom (or if we did, it didn't work), and there are little colonies of mold growing on the ceiling of the shower.

Room Tip: Here are a couple of tips: You can take either bus # 21 or 53 to get to Old San Juan; you get off a...
See more room tips
  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank christine h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 25, 2011

This hotel is a wonderful place to be at. You have the choice to view the relaxing ocean, or the laguna (lake) on the other side of the property. Once you have had enough of the beach, you can still relax on one of the three pools (make sure to check out the poolside bar). It has a very sufficient gym, with relatively new (or very well kept) equipment, and both a sauna and a steam room.
If you are an adventurer, there is the sporty rental place by the laguna that rents paddle boats, kayaks and other water sports equipment!
It is a very short distance from Old San Juan, and in Condado, a very lively side of the city at nights. There is also an awesome jazz festival on the 4th sunday of every month where locals go and enjoy themselves, literally a 5 minute walk.
Public transportation is kind of a hassle so I strongly suggest a rental car, or patience with Puerto Rican taxi drivers!

  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lpz22fa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ansonia, ct
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 23, 2011

We stayed at the conrad 5/22-5/25. Our room was in the lagun tower over looking Condado Strip. The room was very clean and well maintained but a bit dated. We had an opertunity to see the rooms on the ocean side, much more updated. The lobby has been remodeled with modern theme, very nice and clean. Down side was when the entertainment was playing in one of the clubs it was very load, difficult for a couple to sit and talk without raising voices. The conrad has a casino was fun to hang and play. I'm not much of a gambler so cannot comment further. All in all it was a pleasent stay.

Room Tip: Try to get in the ocean side tower. I think the room rate was a bit higher but form what we saw wor...
See more room tips
  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cttraveler51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 6 Contributor
147 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed September 20, 2011

I have stayed at is hotel several times a year for the past 4 years on business travel. I've found the staff to be very accommodating. The rooms have always been clean. I love the shower products. The hotel is centrally located for travel to old San Juan or the city center. There are several lovely restaurants within walking distance and tons in old San Juan which is only a 5 minute drive away. if you have a choice when booking, the ocean view is a must.

Room Tip: Ocean view room is a must. The laguna tower rooms seems a little dated so I would highly recommend...
See more room tips
  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank World_Traveler83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeahRossi, Front Office Manager at The Condado Plaza Hilton, responded to this review, September 26, 2011
Thank you for your choosing our property and for your recent review of your experience with us! Your loyalty is very appreciated and we look forward to seeing you again. Contact me if you need any assistance.

Sincerely,

Leah Rossi
Concierge
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Orange, NJ
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 20, 2011

I had a couple of teens in tow for a business meeting, so it was important for me to be able to leave them with plenty of entertainment all day. Was this ever THE place! There were so many pools we couldn't count them all, 2 different hot tubs, a small private beach, a saltwater lagoon, a cool little water slide, a place where they could get tennis lessons, a ping pong table, an amazing work-out room. Plus, the staff was friendly and the interior decor was really eye-poppingly modern & beautiful. It's expensive to eat at the hotel, so we didn't. There were plenty of interesting places down Ashford Ave to choose from. My greatest complaint was that it's a $20 cab ride to old San Juan. (In fact, every single time you hail a cab in PR, it's gonna cost $20...a real racket that!) Take the bus for $1.50 instead! It's just a shame that the bus doesn't run on a designated schedule...therefore, you have to be willing to camp out for half an hour waiting at the bus stop. But the hotel itself is GREAT!

  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BilboSouthOrange_NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near San Juan
0.3 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#20 of 47 in San Juan
7,047 reviews
0.8 mi away
Sheraton Puerto Rico Hotel & Casino
4.6 mi away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#7 of 13 in Isla Verde
3,205 reviews
Show Prices
Show Prices
Show Prices
4.0 mi away
San Juan Water & Beach Club Hotel
17.5 mi away
The St. Regis Bahia Beach Resort
30.6 mi away
Las Casitas Village, A Waldorf Astoria Resort
Show Prices
Show Prices
Show Prices

Been to The Condado Plaza Hilton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Condado Plaza Hilton

Property: The Condado Plaza Hilton
Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Official Description (provided by the hotel):
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Hilton Hotels Direct, HotelsforEveryone, Travelocity, Cheap Tickets, HotelQuickly, Hotwire, Cancelon, TripOnline SA and getaroom.com so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing