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The Condado Plaza Hilton
Ranked #24 of 47 Hotels in San Juan
Philadelphia, Pennsylvania
Level 6 Contributor
147 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Returning Guest”
Reviewed September 20, 2011

I have stayed at is hotel several times a year for the past 4 years on business travel. I've found the staff to be very accommodating. The rooms have always been clean. I love the shower products. The hotel is centrally located for travel to old San Juan or the city center. There are several lovely restaurants within walking distance and tons in old San Juan which is only a 5 minute drive away. if you have a choice when booking, the ocean view is a must.

Room Tip: Ocean view room is a must. The laguna tower rooms seems a little dated so I would highly recommend...
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  • Stayed September 2011, traveled on business
    • Value
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Helpful?
3 Thank World_Traveler83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeahRossi, Front Office Manager at The Condado Plaza Hilton, responded to this review, September 26, 2011
Thank you for your choosing our property and for your recent review of your experience with us! Your loyalty is very appreciated and we look forward to seeing you again. Contact me if you need any assistance.

Sincerely,

Leah Rossi
Concierge
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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South Orange, NJ
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 20, 2011

I had a couple of teens in tow for a business meeting, so it was important for me to be able to leave them with plenty of entertainment all day. Was this ever THE place! There were so many pools we couldn't count them all, 2 different hot tubs, a small private beach, a saltwater lagoon, a cool little water slide, a place where they could get tennis lessons, a ping pong table, an amazing work-out room. Plus, the staff was friendly and the interior decor was really eye-poppingly modern & beautiful. It's expensive to eat at the hotel, so we didn't. There were plenty of interesting places down Ashford Ave to choose from. My greatest complaint was that it's a $20 cab ride to old San Juan. (In fact, every single time you hail a cab in PR, it's gonna cost $20...a real racket that!) Take the bus for $1.50 instead! It's just a shame that the bus doesn't run on a designated schedule...therefore, you have to be willing to camp out for half an hour waiting at the bus stop. But the hotel itself is GREAT!

  • Stayed August 2011, traveled with family
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Helpful?
3 Thank BilboSouthOrange_NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antigua
1 review
Reviewed September 20, 2011

Spent 3 night at condado and i must say this is the best hotel i've ever been to. The room was sapcious and clean not forgetting how comfortable the beds were. omg. The staff was real friendly also. this is just an ideal hotel... didnt really like the area except for the restaurant where we had breakfast and lucn while looking at the ocean. would definitely recommend it to anyone.

  • Stayed October 2010, traveled with friends
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Helpful?
Thank Jermina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 20, 2011

we stayed at the conrad at the beginning of september 2011, our stay was very pleasent, our room was a city view room but we could still see the lagoon on one side and the ocean on the other from the balcony. we ate at super noodle 8, the food was lovely...i love the lobby area of the hotel. starbucks is close by as is car rental enterprise. we had no issues with our stay at all at the conrad. but unfortunately when we came back home i was disappointed to see that they had debited my credit card for a charge i dont recognise. the resort fee we paid for which was debited and fine then a few days later they took out another charge from my credit card, they issued us with a folio of our charges which was just the resort charge. have tried calling the hotel countless number of times, they transfer me to the finance department but no one answers! very frustrating and very disappointed that the conrad would con me like this

  • Stayed September 2011, traveled as a couple
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Helpful?
2 Thank gonna_be_a_jetsetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeahRossi, Front Office Manager at The Condado Plaza Hilton, responded to this review, September 26, 2011
Thank you for your review. I deeply regret that your great experience at the hotel was tarnished by billing misunderstandings, after you had left. I hope that we have been able to resolve them in a timely manner. I encourage you to please contact me if you need assistance with this.

Best Regards,

Leah Rossi
Concierge
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 19, 2011

The rooms were very clean and modern. They could have made a better choice in their selection of television sets but I wasn't there to watch TV. The pool and hot tub is open 24 hours so there was no rush to get there. Come and go as you please. Parking was a bit tight but it was very convenient. The hotel lobby was bright and colorful which is something I like. The fruit I had for breakfast was very fresh. The bathrooms were very nice and huge! Great for two people getting dressed at the same time.

Room Tip: Higher floors have better views.
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  • Stayed September 2011, traveled on business
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Helpful?
2 Thank DesireeC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 18, 2011

This hotel was in a great location, had a lot of extras. I loved spending time on their semi-private, small beach, and at the pools. The rooms were spacious, updated, yet VERY cold. There were a lot of places to sit, relax, have a glass of wine, etc. Good choice if you're staying in San Juan.

  • Stayed July 2011, traveled as a couple
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Helpful?
1 Thank PinoSpringTime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder
Level 6 Contributor
96 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed September 16, 2011

Stayed here for four nights for work. The good: free internet, cheap valet parking, good service, good conference space. The bad: spooky neighborhood, dark self parking, expensive boring hotel food.
Overall: would try something else next time.

  • Stayed September 2011
    • Value
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Helpful?
1 Thank ocean35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Condado Plaza Hilton

Property: The Condado Plaza Hilton
Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Official Description (provided by the hotel):
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham

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