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“Beautiful, hip hotel”

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The Condado Plaza Hilton
Ranked #24 of 46 Hotels in San Juan
Ottawa
Level Contributor
49 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Beautiful, hip hotel”
Reviewed May 1, 2011

Very hip and beautiful hotel.
I stayed here for a weekend getaway to get some sun and relaxation. This Conrad does not have a large beach area, but does have a beach. Stayed here during the Good Friday./Easter Weekend (casino was closed - govt law maybe? Good to know before you go to PR for this holiday weekend).

Rooms are fab-I got an ocean view which was simply stunning. I stayed by the poolside and laid on a hammock for the most part. Limited hammocks but they are location on the ocean front. Quite a few pools.

The restaurant and main floors have very modern/beautiful decor (very W hotel like). Very cool looking. The hotel staff is very nice, especially the concierge who is extremely helpful.

Make sure that you go for the night kayak when you are in PR!

  • Stayed May 2011, traveled as a couple
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Helpful?
1 Thank Sue Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeahRossi, Front Office Manager at The Condado Plaza Hilton, responded to this review, May 8, 2011
Thank you very much for your positive feedback of the Conrad! To be "hip and beautiful" are certainly two of the many things we strive for here at the hotel. Please let me know when you would like to return to the property for another stay in one of our lovely ocean view guestrooms. As always, we are at your service!


Sincerely,

Leah Rossi
Concierge
Guest Services Manager
leah.rossi@conradhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 29, 2011

One room wasn't available until 8:00PM. Felix Trainee was too cute to be crabby at....but we had been up since 4:00AM the day of arrival so our patience had been tested.
Dining service at the pool bar was sporadic. Breakfast in the hotel was very good and enjoyed the waitstaff. The poolside vendor(s) were a great "deal" and we bought some wonderful jewelry.

  • Stayed March 2011, traveled with friends
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Helpful?
Thank HeySue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vermont
1 review
Reviewed April 26, 2011

I wouldn't have chosen any other hotel for my first trip to the Caribbean. The staff were informative and friendly the moment my friends and I checked in. The lobby was breathtaking, with a giant fish tank and beautiful lighting. The rooms were large, along with the bathroom- which had a glass shower and large mirror. The beds were comfy and had nice linen. Our balcony had a perfect view of the sunrise and ocean. The outside pools were great for taking a break from the sun, and the swim-up bar was amazing. The bartenders were funny and friendly. There were several hammocks near the shoreline that were great for relaxing/ taking a break from the music near the bar and pools. We were within walking distance to a beautiful and fun beach up the road. We were a 10 minute taxi ride to Old San Juan, which had plenty of shopping and dining options, along with the historical fortress. The staff would summon a taxi for my friends and I as soon as we stepped out the front door, and within minutes a taxi would pull up.
Overall, a wonderful experience I will never forget.

  • Stayed April 2011, traveled as a couple
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Helpful?
Thank abbeyescape55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
Reviewed April 24, 2011

I came here for a conference and was expecting a really nice hotel. Instead when I arrived at my hotel room, I found urine on my seat, the fridge door wouldn't close and the bars on the neon clock didn't all light up so you never knew what time it was. I told the manager the next day and the clock and fridge were fixed. The first morning, the shower was AMAZING. It was really high pressure. The second morning, there was a drip. The third morning it was full on blast again and it sprayed the entire bathroom.
I don't think I would stay here again. It's not worth the money. The lobby is nice but somewhat run down. not a great deal.

  • Stayed April 2011, traveled on business
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Helpful?
Thank caviarandchips25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
6 reviews
Reviewed April 24, 2011

The lobby was a bit crazy with all the neon and lights, but it added to the whole "new and on vaca experience". The room was comfortable and the city view (lagoon view) was amazing. The hotel is centrally located. The bus to Old San Juan stops just outside, and it is easy to walk to the shops and restaurants down the beach. Though the parking is expensive if you get a rental. Overall an awesome place to stay for a tropical vacation!

Room Tip: the lagoon view is just as good as the ocean view
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  • Stayed June 2010, traveled as a couple
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Helpful?
Thank Funcheyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High Country, CO
1 review
Reviewed April 23, 2011

The rooms were nice and clean, but everything else suffers.
Rooms facing the front of the hotel were very loud, street noise, etc. I could hear everything that happened in the hallways, slamming doors, loud conversations by the cleaning staff and guests. The food was Ok at best, breakfast in the mezzanine level cafe was decent. It took almost two hours to get lunch by the pool one day at Agua Bar.
Biggest complaint is the accounting; phantom charges to our rooms, the two hour lunch that was to be paid by a group voucher also charged to the room. Mass confusion by the front desk in explaining and clearing these matters. More errant charges to my credit card after returning home and a complete unwillingness by the management to help us.
Worst ever!
Oh, did I mention the location sucks too, no beach except a public park (over run by locals on the weekend)

  • Stayed March 2011, traveled on business
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Helpful?
Thank Harold9000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these San Juan hotels

New York City, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 22, 2011

We got the ocean view we paid for and it was breath taking. We wanted to see the ocean when we woke up and we did. This trip was far better than our last years' trip to Atlantis, Paradise Island. However, next time we will stay at the Double Tree where the suites have both a fridge and a microwave.

  • Stayed April 2011, traveled as a couple
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Helpful?
1 Thank Millie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Condado Plaza Hilton

Property: The Condado Plaza Hilton
Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Official Description (provided by the hotel):
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham

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