We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rooms are not save”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
El Canario by the Lagoon
Ranked #22 of 48 Hotels in San Juan
Certificate of Excellence
Stmaarten
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Rooms are not save”
Reviewed June 8, 2008

The Hotel Is okay for sleeping purpose only.
I stayed on May 31-June 1'08 in Room 104 .
My Husband and I went meanly for shopping purpose.
Thinking that the Hotel is save, we did some shopping and store them in our bag in the closet. We did not lock our bag becuase we thought is a alright save hotel. To our Surpise when we came back home we had some stuff missing. Some bedsheet, ninento DS and games we bought for our daughter and some blouses I purchase from the Mall.
I think the Maid Rosa make her self home in our bags.
We always meet her on our way out in the morning 8.00 Am in the area from our door and she asks us if we are coming back because she wants to start cleaning the room. My husband told her that we won't be back till tonight so she have the whole day.
Well she really has the whole day to go thourgh our stuff.

Bad expirence with my stolen stuff, so I don't think I will go their again , prefer staying in a name brand hotel were Maids know their place.

Ann

  • Liked — taxi services
  • Disliked — stealing
  • Stayed May 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank ISranang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

338 reviews from our community

Traveler rating
    110
    138
    57
    21
    12
See reviews for
57
114
24
17
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Swedish first
  • Any
English first
Nashville
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 26, 2008

Basic room in good location if you like upscale shopping (Condado). Getting car in and out of narrow streets surrounding hotel is not for the faint-hearted. Also, your car is parked in a line of other cars alongside the hotel. To get it out, hotel clerk must move whatever cars are behind yours into the narrow street. No quick get-aways here, unless you happen to be the last car in the line.

  • Stayed May 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kms1021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaguanas
1 review
Reviewed April 24, 2008

Decent hotel, management and staff were very friendly and I would love to stay there again when I return to Puerto Rico

  • Liked — Location
  • Disliked — Elevator
  • Stayed May 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank doyo22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Columbia, Texas
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed March 29, 2008

El Canario was a good place to stay. We only stayed one night before our cruise. I thought the room was good, the bathroom was a little small, but we didn't need a huge one. The balcony overlooked parking and other buildings, but it was nice to have. Location was great, we were in walking distance of the ocean and some really great restaurants. A/C worked great
Our room was prepaid for so checking out was a breeze. The clerk loved that it was already taken care of. Other than checking in/out, it was the only time we used the desk. While waiting to check out, the clerk was helping these young girls find a kayaking/beach guide for the day, even negotiating a price for them, which I thought was nice. There are taxi drivers within walking distance ( I mean less than half a small block), so we walked down to get one to take us to the ship. It was a nice stay, and I would use them again if I am cruising out of San Juan.

  • Stayed March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shargurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san diego
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 27, 2008

Stayed just one night in this small hotel in the Condado beach area of San Juan. Hotel is located near the Lagoon with some rooms having a partial view and just one block to beach. Lobby is tastefully furnished with tropical bamboo chairs and loveseat with a small breakfast room for complimentary morning rolls, coffee and juice. There is also a roof deck that could be very charming (but isn't) with a great view. Four suites are located on the roof deck.

They advertise themselves as a "boutique hotel" but the problem is the rooms. They are dated and unattractive and pretty dark. We had room 306 with a view of the Lagoon from our balcony but there was nothing charming about it. At $126 a night (including all taxes) this is a fairly good deal for the area but with new bedspreads and curtains and a couple of scatter rugs this hotel would get more than just one night stands.

Desk clerk on the Sunday we arrived was surly and uncooperative, but the person the next day was very helpful.
Would recommend only if you don't care about the ambience of your hotel room. I would also check out El Canario by the Sea and El Canario Inn which are the same price but might have a bit more charm.

Helpful?
2 Thank stephanie60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 24, 2008

We stayed for only one night and would never do it again. Our room was dirty, dark and smelly. The bathroom was tiny, the shower fixture was broken, and there was no hot, or even tepid, water. There was no waste basket in the room, not a single napkin, and no glassware. Promised internet connection, a must in our case, was nonexistent. The staff was not able to move our car, claiming that it was too complicated to start it. We ended up parking it ourselves on the street in the middle of the night. As for being B&B, sufficient to say that self-served breakfast, more like a coffee stand in your local grocery store, offered rotten apples along with bread, bananas and cold cereal. Maybe it was just our luck, but it was a worse hotel stay ever. Shame, really!

  • Liked — Nothing, really. Although the day clerk at the desk was polite.
  • Disliked — The room , the food, night staff.
  • Stayed March 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank happytr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
st louis
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 22, 2008

I am attracted by the top 5 ranking in san juan hotels. And I would say it is a pretty good hotel: good location and clean room, simple decoration. If you pay below 120, this is something you should consider .
Also I want to say the ranking is a little bit overated. Most people here are satisfied with this hotel because their low expectation. I would recommend holiday inn express to you if you increase your budget a little bit(10 bucks per day). You will have a better and modern service there.

  • Stayed March 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank wustceduj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Juan hotels
0.0 mi away
Holiday Inn Express San Juan Condado
0.2 mi away
Coral Princess Hotel
Coral Princess Hotel
#14 of 48 in San Juan
923 reviews
0.0 mi away
Comfort Inn
Comfort Inn
#31 of 48 in San Juan
344 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Hotel Miramar
Hotel Miramar
#20 of 48 in San Juan
805 reviews
0.1 mi away
Le Consulat, Ascend Collection Hotel
0.5 mi away
Courtyard San Juan Miramar
Courtyard San Juan Miramar
#17 of 48 in San Juan
982 reviews
Show Prices
Show Prices
Show Prices

Been to El Canario by the Lagoon? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about El Canario by the Lagoon

Property: El Canario by the Lagoon
Address: 4 Clemenceau Street | Condado, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Suites
Hotel Style:
#3 Best Value Hotel in San Juan
#7 On the Beach Hotel in San Juan
#12 Business Hotel in San Juan
#13 Family Hotel in San Juan
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — El Canario by the Lagoon 2.5*
Number of rooms: 44
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Priceline, Expedia, Hotwire, Travelocity, Booking.com, Hotels.com, TripOnline SA, Cheap Tickets, getaroom.com and Cancelon so you can book your El Canario by the Lagoon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
El Canario By The Lagoon Hotel San Juan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing