The staff was friendly and genuine and took a lot of time to explain the area, things to do, how to get around, and even some history. Everyone working there seemed to enjoy their job and I felt safe and at home. The reception was available all night, just in case anything happened.
The staff clearly put effort into making the rooms comfortable - the room smelled very clean upon arrival, the air conditioning had been turned on to cool the room down, towels were replaced and beds were made each day, and they even folded some of our laundry. Unfortunately this did not make up for the poor physical condition of the room. The tiles were stained, the mirror was corroded, and most annoyingly the water took 10-15 minutes to get "hot".
Location was mediocre - there was a nice plaza/beach within walking distance, and a supermarket across the street, but you still have to drive to Old San Juan.
This hotel was very reminiscent of the guest houses you will find in SE Asia for $10-15 per night; unfortunately the cost here is >$100 per night so the quality is a little disappointing. That said, it was still $40 cheaper than anything else in San Juan at the time of booking so I can't complain too much.
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- Also Known As:
- Iberia Hotel San Juan