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Caribe Hilton San Juan
Ranked #19 of 48 Hotels in San Juan
GreenLeadersSilver level
Reviewed February 9, 2011

I love this hotel! They offer the government rate and have so much to offer! The pools are gorgeous! The views are amazing! The beds are clean and comfortable! The staff is friendly! Breakfast is tasty! Access to the beach is perfect! They have hammocks and lounging areas that are very relaxing! I highly recommend this place to everyone. Whether you're on a business trip or honeymoon, this is the place to stay!

  • Stayed: February 2011, traveled on business
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Thank RRebecca04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded February 10, 2011

Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,684 - 5,690 of 7,215 reviews

Reviewed February 8, 2011

Public areas are inviting and spread out along well maintained and attractive grounds, all on a beautiful oceanfront setting plus a small private beach. If it shows it's age, and it does, it only adds to the character, as all looks carefully maintained. Only complaints would be from them that seem to need to complain. Restaurants were all good. I especially liked the tropical garden setting of the Lemongrass pan-Asian restaurant. Lots of nice places to lounge by the ocean or pool, including hammocks by palm trees or large outdoor beds. Location is good for OSJ and Condando area (short walks). This is my favorite option in San Juan.

  • Stayed: January 2011, traveled as a couple
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Thank jishenker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded February 10, 2011

Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.

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Reviewed February 4, 2011

Stayed here for six nights and overall was very happy with the experience. Stayed in Jr suite for most of the trip and one night in a regular room. Jr suite was very nice and regular room needed some work (new carpet, mold in the bathroom, needs some painting, etc). I love the pool and the private beach. Garden area and lobby are wonderful. About five years ago I also went here for a conference and it seemed like a good place to have such an event. Beds are very comfortable. Generally an older crowd, so if you are looking for an energetic party hotel, this is not the place for you.

There are some negatives though. The hotel is away from everything except a Subway sandwich shop and a small liquor store. You need to walk at least 15 minutes to Condado and it is not a safe walk at night. The alternative is a $12 taxi ride to most places. Also, the restaurants are ridiculous. Went to Il Giardino and was disappointed by the service and value. Atlantico pool bar was overpriced but still nice and the staff was very friendly. Palmeras breakfast is disappointing for the money. Was very happy with Pina Colada Club. The staff there is very friendly and they make great drinks. Also, you get more for your money with the meals. If you don't go there, I would find a restaurant away from the hotel. There is a Hertz car rental site at the hotel (but they seem to close early in the day) and an Allied car rental site across the street. We went there (Allied) and were happy with the service and the cost. The concierge was helpful. Front desk staff was great also, but they made errors on the bill twice regarding parking fees. If you don't mind overpriced food and taxi rides, it is a great hotel and a must at least one time.

  • Stayed: January 2011, traveled as a couple
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Thank ChiTownLovin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2011

I have been traveling to Puerto Rico for over 30 years now and ALWAYS choose the Caribe Hilton as my "home away from home"! This hotel is a hidden gem in the heart of San Juan. It was the first major Hilton Hotel in the Caribbean and Conrad Hilton chose the best site! This hotel has a beach and pool that is not to be believed. Even when it is crowded everything is so spread out that you never have trouble finding a spot in the shade or sun, The staff at the hotel is warm and friendly, from the waiters to the office staff and housekeeping. Make sure to have a phenomenal pinal colada at the hotel bar! There are lots of hotels in San Juan but none have the resort feel of the Caribe Hilton!

  • Stayed: January 2011, traveled on business
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Thank rswinte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded February 3, 2011

Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2011

we stayed in the condado villas right near the beautiful area with swans, peacocks and birds. The service was wonderful, everybody from housekeeping to the waiters at breakfast were kind, friendly and helpful. We ate at the Palmeras restaurant for breakfast. It was delicious. The children enjoyed the beach area immensely. The waves are not strong so it is really perfect for little ones. The playground was an added bonus. The only downside was that the pools were not heated so we did not use them and instead ended up in the hot tubs. The camp for children only runs in July. They did have bingo, a scavenger hunt, arts and crafts and sand castle building at scheduled times though. The children got a kick out of the parrots that say "ola" and the fruited water in the open air lobby of the hotel. They also liked the mini golf on the premises. We ate at the restaurant Lemongrass. The portions were small and it was extremely expensive but yummy. The gym was really nice. Great equipment. The area surrounding the hotel is not pretty and there is construction going on.This is not the fanciest or the most gorgeous place. If you are looking for practical and easy, this is your best bet.

Stayed: January 2011, traveled with family
Thank SunnyDay1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded February 3, 2011

Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.

Report response as inappropriate
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Reviewed January 31, 2011

We had a great time, beautiful room very comfortable! Great service, I want to thank
Glenda Rivera for her amazing attentions with us as always. Is the second time we stay and for sure it won't be the last. The staff always make you feel like family.

  • Stayed: January 2011, traveled with friends
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Thank JRiv_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded February 3, 2011

Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2011

I stayed at the Caribe Hilton in mid-January for a conference. Overall the stay was wonderful. Most of the rooms have up-to-date furnishings. Some are a little behind the times, but who's looking at the room when you have that view out your window?! The beach and pool areas are great. Not the best place to schedule a conference if you want people to actually attend the meetings. Conference staff was wonderful. Meals and events were run smoothly.

  • Stayed: January 2011, traveled on business
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Thank lccoats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Coordinator at Caribe Hilton San Juan, responded to this reviewResponded February 3, 2011

Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901-2401, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Juan
#4 Spa Hotel in San Juan
#7 On the Beach Hotel in San Juan
#9 Luxury Hotel in San Juan
#10 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
Price Range: $258 - $583 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Official Description (provided by the hotel):
The historic and iconic Caribe Hilton offers an ideal combination of leisure facilities and activities and is home to Caribar, the birthplace of the pina colada. The resort is situated on a private 17-acre lushly landscaped peninsula with a secluded beach and is located near the Old San Juan historic district and many of the destination's top attractions. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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