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Caribe Hilton San Juan
Ranked #18 of 47 Hotels in San Juan
GreenLeadersSilver level
Reviewed March 11, 2010

We booked the cheapest room/ garden view and were suprised by the great ocean view staight ahead outside our window. The garden was below us, we were on the 6th floor and honestly i think we got a better view than the "ocean view, more expensive rooms". There are pros and cons to this hotel. ...
Pros: 1. walk to Old San Juan ( 2.5 miles) if you are active you can do this walk, we did it twice, took a cab back, that is alot of walking, bc in old san juan all you do is walk. 2. 4 restaurants right at the hotel, each restaurant had specials and if you walked in the door and looked at the menu you could get food at a decent price. I recommend Mortons their bar hours menu, was great and reasonably priced. 3. Pool was great, the hotel grounds were beautiful. oh, and 3 hot tubs! and a poolbar. 4. Service was great, we did not have any problems with that, cleaning staff was efficient and we always had towels. 5. Cabs always available on the spot. 6. Room was clean and very nice, bed comfy down comforter. Shower was wonderful, i want one like that at home.

Cons: 1. Hotel tax is extra. 2. Food and drinks at the hotel are way expensive, get your food elsewhere. Buy liquor or beer at the liquor store across the street. But take advantage of the specials at the hotel restaurants. 3. Cab fee's expensive. 4. Renting towels for the pool is annoying, they charge 20 bucks if you dont return it by 6 pm. just bring towels. 5. There isnt anything within walking distance from this hotel at night. you need to take a cab at night.

Overall I loved my experience in PR and this hotel was great! Just do your research and know the CONs going in then, they wont bother you as bad, bc you already know they are coming. We had a great time at Caribe Hilton and would recommend it!

  • Stayed: March 2010, traveled as a couple
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1  Thank broe0901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,910 - 5,916 of 7,209 reviews

Reviewed March 11, 2010

Also, fitness center with new equip. and and delicious fresh seafood @ hilton's room service :)

Stayed: March 2010, traveled on business
Thank femachad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2010

As far as I am aware, they do not bill this hotel as a resort, but they could. Though it is located in San Juan -- a much more urban experience than I had realized could be had in the Caribbean -- they even have an el train -- the hotel has spacious and beautifully landscaped grounds and its own beach and swimming pool, for starters, as well as a full daily schedule of activities.

The highlight of the rooms in the main building (a better bet than the Tower) is the view, which is a wonderful view of the Atlantic Ocean and shoreline of San Juan. On several occasions during our stay I just sat on our balcony and savored it.

You can walk east across the bridge to the Condado where there are numerous restaurants and some lively night life too. In the opposite direction is Old San Juan, which is accessible via a 50 cent bus ride which you can board just a couple blocks away from the hotel.

The hotel's restaurants are on the pricey side, but they also have a Starbucks just off the large open-air lobby which is great for people-watching; and there is a Subway and a convenience store just down the block.

Oh, one thing: watch out for the swans in the tropical garden. They look so graceful, but as they swim toward you, be aware they intend to have your middle toe for food!

  • Stayed: February 2010, traveled as a couple
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3  Thank GordonChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juniordelarosa, Manager at Caribe Hilton San Juan, responded to this reviewResponded May 10, 2010

Thank you so very much for your wonderful comments and the so accurate description of our resort, we really value your comments and I am sure future travelers will find it interesting and will come to our property looking for the relaxing experience you described, and so they will be grateful for your comments, on behalf of the Caribe management hotel we would like to thank you so very much for your wonderful comments. Blade De la Rosa, HHonors manager.

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Reviewed March 9, 2010

I stayed at the Caribe Hilton with my boyfriend for four nights in January and was very disappointed. First, the room smelled and the bathroom was stained (dirty). Second, the beach is very small and is not very nice. Third, the restaraunts (besides Mortons) did not offer much variety. Fourth, there is no casino. Fifth, the hotel is completely isolated from other hotels, restaraunts, clubs, etc.

I have stayed at several other hotels in San Juan and this was the worst out of all of them! The Condado Plaza hotel is a much nicer hotel and is the same price. It was just renovated and is very modern and well decorated. The Interncontinental hotel also is very nice and is on a much longer, wider beach and is close to the Ritz and the El San Juan hotel.

Stay somewhere else. This place is old and hasn't been remodeled in years!

  • Stayed: January 2010, traveled as a couple
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1  Thank LawNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Hhonors Coordinator at Caribe Hilton San Juan, responded to this reviewResponded April 11, 2010

Thank you for your valuable comments about your recent stay at our hotel. Let me apologize for this unfortunate inconveniences that you experienced with us, this is not the kind of service Caribe Hilton is know for. We will use your comments for re-training purposes. Again let me thank you for your comments.

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Reviewed March 8, 2010

Stayed at the Carib on Feb 25 & 26. Not a bad stay. With the exception of the awful smell of the hotel's cleaning chemicals, the atmosphere was much as I remembered it from pervious stays. And if asked, we wouldn't hesitate to stay at the Carib again.

If you decide to stay at the Carib, try the Pina Colada Club. It turned out to be the highlight of our stay! Linda and her staff are an exceptionally friendly and efficient group. The food is of the sports bar variety well prepared and generous in portions. But if the menu doesn't appeal there is a large blackboard of yummy daily specials.

My advice, order what you like and make sure to taste their Guava Margarita. It's to die for!

  • Stayed: February 2010, traveled as a couple
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1  Thank Terri001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, Hhonors Coordinator at Caribe Hilton San Juan, responded to this reviewResponded April 11, 2010

Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.

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Reviewed March 8, 2010

We were in the Condado Lagoon Villas, ground floor, with a lovely patio overlooking the lagoon and the dog of stone. The grounds are beautiful and have 2 lovely pools, a hot tub, and a very nice beach. The hotel's location is excellent, 30 minute walk or $12 cab ride to Old San Juan. There's also a public beach/park next door, which made for a lovely walk. The hotel also had a Tour desk, so you can arrange for excursions if you aren't comfortable finding your own way. Although we anticipated food and beverage to be expensive, given this is a Hilton, we weren't prepared for how expensive it really was. There's a Starbucks, though, in the hotel and a Subway across the street, which worked out perfectly for us. Hotel staff was excellent and everything was clean.

  • Stayed: February 2010, traveled as a couple
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1  Thank AKAKandie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, HHonors Coordinators at Caribe Hilton San Juan, responded to this reviewResponded April 11, 2010

Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.

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Reviewed March 7, 2010

Stayed for 2 nights post cruise in late februrary 2010. Checked in late around 8:00pm and was upgraded to a lagoon villa. Newer studio with full kitchen allowed us to save some bucks by stocking up on groceries, (we had a car rental), $16.05/day to self park. Very nice grounds which appeared to be well maintained. You are basically on a peninsula so plan on spending at the hotel for food and drink. Subway restaurant about five minute walk, other than that your in a cab, or car rental. Definitley enjoyed the pool and beach areas as the weather did cooperate. Good value for what I paid,(priceline), not far from old san juan, condado, isla verde. Certainly a family friendly resort. I would stay again.

  • Stayed: February 2010, traveled as a couple
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Thank Benefits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitzamarie-Escalera, HHonors Coordinator at Caribe Hilton San Juan, responded to this reviewResponded April 11, 2010

Thank you, for your wonderful review about our hotel, we really appreciate that you took some of your valuable time to share your experience with us. I’m glad that you had a pleasant stay with us. This is a great motivation for our staff to continue delivering great service. Thank you again for your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901-2401, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Juan
#4 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#9 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
Price Range: $239 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Official Description (provided by the hotel):
The historic and iconic Caribe Hilton offers an ideal combination of leisure facilities and activities and is home to Caribar, the birthplace of the pina colada. The resort is situated on a private 17-acre lushly landscaped peninsula with a secluded beach and is located near the Old San Juan historic district and many of the destination's top attractions. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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