My husband and I stayed at the Caribe Hilton for our 20th anniversary trip from June 24th-June 30th. As is often the case as gold Hilton Honors members, we received an ocean view room upgrade even though we had only booked a standard room. We were also pleasantly surprised upon check in to receive several drink coupons since they knew we were celebrating a special occasion. The room was great--very clean and comfortable.
Our first experience with the service was not as pleasant, however. Shortly after getting ourselves settled in and unpacked, we decided to head to the pool bar/restaurant for drinks and appetizers. The atmosphere at the pool area was pure party--very loud and crowded, and not a seat to be had...no problem, there were plenty of seats in the pool bar area. Unfortunately, we sat there for 25 minutes without anyone so much as acknowledging our presence (despite the fact that the bar was far from full and waiters were walking by our table constantly.) I finally went up to the bar tender to ask if we could have a menu, and he exasperatedly replied that our waiter would be right over. After another 15-20 minutes of waiting, we left and decided to try the restaurant inside.
Overall, we had a pleasant stay, but the service in the entire hotel was hit or miss--some really great, friendly, helpful people (like Humberto by the beach/pool area) and some really ambivalent. We'd consider coming to San Juan again, but if we return I think we'll try the El San Juan...also a Hilton property; very well kept and beautiful grounds, and a great BBQ place on the rooftop.
- Official Description (provided by the hotel):
- The historic and iconic Caribe Hilton offers an ideal combination of leisure facilities and activities and is home to Caribar, the birthplace of the pina colada. The resort is situated on a private 17-acre lushly landscaped peninsula with a secluded beach and is located near the Old San Juan historic district and many of the destination's top attractions. ... more less
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- Also Known As:
- Caribe Hilton San Juan Hotel San Juan
- Hilton Hotel San Juan
- Hilton Hotel Caribe
- Hilton San Juan
- San Juan Caribe Hilton Hotel