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“Quality hotel”

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Caribe Hilton San Juan
Ranked #18 of 47 Hotels in San Juan
GreenLeadersSilver level
Reviewed November 18, 2013

Having read some reviews before arriving I was a bit apprehensive, no need. Hugh beds, lovely big room, clean, forgot my adapter and one was delivered to the room, issue with the room safe and the engineer was called in to fix it, got regular updates while I waited. Very busy with functions and weddings, so if you like a quiet room, request one. Beach was clean, plenty beds, pool clean, fresh towels, plenty sun beds... What more could you ask for? Reception busy all the time, the only negative.

Room Tip: Villa rooms were nice, don't take room on 2nd floor if you want a balcony or a quiet room
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  • Stayed: November 2013, traveled with friends
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1  Thank stevetracy1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded November 20, 2013

Thank you for staying with us and for your feedback! It makes us happy to hear that you had a great time.

We do appreciate your comments and hope you visit us again

Nelson Torres, Hotel Manager

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3,995 - 4,001 of 7,207 reviews

Reviewed November 18, 2013

I found it to be very unprofessional of a manager when you attempt to address issues regarding your reservations. I had made reservations for 4 Ocean View Rooms and only 1 room had an Ocean view.(room 1369) My first attempt to speak with a manager, I was transfered 3 times and still never got the opportunity to speak with a manager. My second attempt the manager had a non-caring attitude. He stated he would take $20.00 off the resort charge but would not adjust the room rate to the group rate since it was city view and not ocean view. We checked in on November 8, 2013 and checked out on November 16, 2013, no adjustments were made to the bills for rooms 1361, 1260 or 1359 which was city view. The attitude of your staff sets the tone for your business. We have held 3 Conventions at this Hotel. I will never stay at this Hotel again. I was glad to hear that we will not be having any more Conventions there.

Room Tip: If possible get a room on the 13th floor. The House Keeper is great and do a great job. Did not us...
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  • Stayed: November 2013, traveled on business
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1  Thank Carolyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded November 20, 2013

Thank you for staying with us and for your comments. I personally apologize for all the inconveniences experienced by you and your family.

I am deeply sorry that you left us with such an impression of our Management staff. We are accustomed to receiving very positive feedback from our guests and are disheartened that you did not experience the level of excellence you deserve. Please be assured that your concerns will be shared with our management team so that corrective measures are taken where feasible.

We do hope that you can give us another opportunity to regain your confidence in our hotel if your travels bring you to our area again.

Nelson Torres, Hotel Manager

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Reviewed November 17, 2013

My husband and I just returned from having our wedding at the Hilton. Raquel Cruz and her staff were fantastic, and our food was excellent! All of our guests had a wonderful time. Also, Efrain at the Atlantico is truly wonderful!!!!!From our first day to our last , he went above and beyond to make us feel welcomed, as guests and as newlyweds and never forgot our faces. The Pina Colada Club was great as well. This was our second stay here and will not be our last.

  • Stayed: November 2013
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Thank AButler111213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded November 18, 2013

Congratulations! thank you so much for choosing us for such an important event. We thank you for your kind words.

Please let us know when you are ready to come celebrate your anniversary!

at your service

Nelson Torres, Hotel Manager

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Reviewed November 17, 2013

While the room was OK and the food OK (but overpriced - better quality and value in Old Town), I have repeatedly tried to get a new invoice after they agreed that it was in error. Now, they just don't respond to me after promising me I would get a new invoice and I need it to be reimbursed by my employer.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Ian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2013

I have stayed here a couple of times now. I stayed in the villa section this last time. It had its own private pool and hot tub. It was nice. The downside is you're further away from the main pool and beach. The main pool and hot tub is more lively and has a waterfall. Also, the beach is over by the main pool.

The workout room is very nice. It is a serious gym, not the small hotel type.

You can easily take a cab into old San Juan from here, or drive if you have a car. You're also close to many restaurants in Condado.

I'll likely stay here again. The price is the same as staying in the Embassy Suites by the airport, but this is much nicer and more convenient to everything.

Room Tip: Villas are more private, but further away from everything.
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  • Stayed: November 2013, traveled on business
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1  Thank Jimmyboy111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded November 18, 2013

Hello! thank you for staying with us and for your comments. It makes us happy to hear that you enjoyed your stay and our facilities.

Looking forward to your return.

Nelson Torres, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2013

Caribe Hilton is located in the most prestigious location in the San Juan area. The grounds, beach and pool are impeccable! Within walking distance of Old San Juan it is the perfect place to Relax or enjoy all Puerto Rico has to offer!

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Lawrence R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded November 18, 2013

Hello there! thank you for choosing us as your preferred Hotel in Puerto Rico.

We appreciate your kind words. It makes us happy to hear that you and your family had a great time.

Looking forward to welcome you back

Nelson Torres, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2013

We used points and stayed here for one night. One of their restaurants is a Morton's Steakhouse. We enjoyed the friendly staff and view from our room. They are situated on a big piece of property with plenty of pool space and a nice little beach off to the side. Self parking was 18.00 ish per night. We cashed in points so we did not get any additional charges such as resort fees or anything like that. We asked and were given free wifi and 10.00 off the buffet breakfast. We did not enjoy the buffet but it only came to about 12$ each with their coupon. We would stay here again.

Room Tip: Don't be afraid to ask for the extra stuff. We were given free access to wifi and a coupon for m...
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  • Stayed: November 2013, traveled as a couple
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Thank dgitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901-2401, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Juan
#4 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#9 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
Price Range: $253 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Official Description (provided by the hotel):
The historic and iconic Caribe Hilton offers an ideal combination of leisure facilities and activities and is home to Caribar, the birthplace of the pina colada. The resort is situated on a private 17-acre lushly landscaped peninsula with a secluded beach and is located near the Old San Juan historic district and many of the destination's top attractions. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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