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“Location Great, Service/Restaurants Just OK”

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Caribe Hilton San Juan
Ranked #20 of 46 Hotels in San Juan
GreenLeadersSilver level
Chicago, Illinois
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Location Great, Service/Restaurants Just OK”
Reviewed June 10, 2013

My sister and I came to San Juan as a last hurrah for a girls' trip before her baby arrives in a few months. We had an ocean view room which was nice and the location of the hotel is great. Unfortunately, the housekeeping crew removed food/snacks from our room two days in a row and never called us back when we inquired, not once but twice, about it. There were also two nights of partying by local kids who were in the hallways around 2/3 am. It took security some time to come up and disperse the group. My calls and inquiries to the manager were unreturned. The only onsite restaurant worth going to is the Pina Colada (great rice, churrasco, fish tacos and great service), the others onsite are just so-so. Having a Starbucks was great, as well. Guests are better off catching a cab and going to restaurants in Old San Juan or in Condado. We went to Casita Miramar, Raices, and Punto de Vista - all very good. We also did the kayaking excursion to Fajardo for the bioluminescent bay - highly recommended! For two people total, it was $82 paid to the hotel and $118 to Tortugas, the company they used. The shuttle picked us up around 6:30 and we returned around midnight. We went on an almost moonless night so our experience was incredible, the kayaking and lagoon were amazing! If we come back to San Juan, l think I will stay at the Conrad or other nearby hotel nearby.....location was good but food choices and service were mediocre.

  • Stayed June 2013, traveled with friends
    • Value
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Helpful?
3 Thank chi-towngirl79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, June 12, 2013
Thank you for staying at the Caribe Hilton during your visit to beautiful Puerto Rico.

We thank you for your feedback on the restaurants prices and quality. We apologize for the situation with noise and your snacks removed from the room.It is through feedback such as yours that we evaluate our service and processes and continually improve upon them. When we fail to meet the expectations of one of our guests, it causes great concern

Your feedback is very important to us and we will share them with our Management.

We thank you again for staying with us and we look forward to your prompt return.

Nelson Torres, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Columbus, Ohio
Level Contributor
517 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed June 7, 2013

I had a room in the main tower with a partial view to the ocean which was very nice. The rooms were a little tired, but not too bad overall. My biz associate had a room in the Hilton Honors Tower and those rooms were more modern and newly renovated. The staff was very good and helpful, and the amenities of the resort were great. The location is likely on of the best on the island and only a few minutes from Old San Juan.

Room Tip: Ask for a room in the Hilton Honors tower - or if not ask for a newly renovated room
See more room tips
  • Stayed June 2013, traveled on business
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Helpful?
Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, June 10, 2013
Thank you for your comments. We are glad to hear that you had a great time. We appreciate your loyalty and hope you visit us again soon.

at your service

Nelson Torres, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 6, 2013

My friends and I traveled to San Juan Puerto Rico for our Annual Girls trip. We stayed at the Caribe Hilton room 407 from May 23 - 26, 2013. The hotel was gorgeous and the Amenities were fair. However during our stay we did several excursions outdoors where we could have gotten a couple of misquito bites. However, when we returned home everyone noticed additional bites appearing on our face, arms, chest and back areas. These bites were not your normal insect bite they were red and puffy and appeared all over our bodies. Not normal for a group of females with flawless skin. Nonetheless, upon realizing we had all been attacked, we were able to see a physician who comfirmed that the bites were indeed bedbug bites.

We are more than definite that these bites came from the Caribe Hilton because we all arrived and departed on different airline flights. We were all together at the hotel and I doubt that this was a reaction from the beach and/or outdoor activities.

This is a forewarning to anyone traveling to San Juan Puerto Rico planning to stay at the Caribe Hilton hotel. Please be aware that these little critters are nothing to play with and to think we are still paranoid that they may have traveled to our homes (God Forbid!)

To make matters even worse, the hotel staff has been so rude to where we had to contact Hilton corporate office to have them tell us that they would give us a voucher to stay in another Hilton brand hotel WTH!!!!! Um no thanks as if we havent been traumatized already!!!! This was definitely not music to a PREGNANT womans ears, I plan to take legal action if they can't come with something more reasonable.

Safe Travels!!!!

  • Stayed May 2013, traveled with friends
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Helpful?
3 Thank Kay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, June 13, 2013
Thank you for staying with us and for your feedback. We did receive your report and immediately ordered an Inspection from a professional company. The report came back as negative. We do apologize for any inconvenience you experienced during your stay with us.

Your business is extremely important to us and I sincerely hope that you give us another opportunity and consider returning again. In the meantime, if I can be of any assistance, please feel free to contact me. We are always listening to our guests!

at your service

Nelson Torres, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tuscaloosa, Alabama
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 6, 2013

This resort was a great option for my boyfriend and I while traveling recently on a 4 day vacation to San Juan. The only drawback of the hotel is its not within super close walking distance to any restaurants (the hotel restaurants are expensive) and there is really just a Subway and a few local stores right by the hotel. However, the views and grounds are beautiful, and you are only about a 10 minute walk to the Condado area of the island, which has many resorts, restaurants, and casinos. Good for a bit of privacy but close enough to be able to walk if you have a little time.

The room and bathroom were very spacious, and we had a beautiful view of the ocean and pool areas. You could see part of the roof of the building from the balcony, but while laying in bed we had a direct view of the ocean. The bed was one of the most comfortable I have slept in; we didn't want to get out of bed! You are also about a 5 minute cab ride from Old San Juan, and about 15-20 minutes from the airport. Good location in terms of being relatively close to all of the big things to do in San Juan.

The pool area of the hotel was gorgeous! Swim-up pool bar with great food which we loved, and a beautiful infiniti pool looking over the ocean. There are many chairs and big, almost sofa-like areas to lay on. While at the pool one day there was a free pina colada tasting, and they were the best I've ever had. There was also a small private beach and dock off of which to feed fish on a small reef; the hotel staff even provides food to feed the fish and it was a lot of fun to do. We met a couple while feeding the fish that gave us 3 free breakfast coupons which was great. A lot of couples were at the resort, and not many young children which we really liked; everyone was very friendly and always willing to give us tips on what to do. The hotel has a variety of activities each day, such as volleyball and bingo, but it didn't seem like many people were participating. The pool seemed to be where everyone hung out! A good number of people but never too crowded.

Highly recommended! A little pricey in terms of resort fees/restaurants (that's to be expected on a small Caribbean island...) but the amenities were great and worth the money.

  • Stayed May 2013, traveled as a couple
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Helpful?
Thank nwolf14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, June 7, 2013
Hi there! thank you for your comments. It is a real pleasure to hear that you enjoyed our facilities and amenities. Indeed our Piña colada tastings are very popular, hope yo liked it. We hope you visit us again soon. It will always be a pleasure to serve you.

at your service

Nelson Torres, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
houston, United States
2 reviews
Reviewed June 5, 2013

This was our first time in PR. This trip was a birthday celebration as well as a reunion with friends. This was the best trip I have ever had we had a great time. Very nice hotel very nice stay. THE hotel staff was very helpful and willing to explain until You understand.

  • Stayed June 2013, traveled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tashawna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 4, 2013

Check in was a breeze! We are Hilton Honor Members, there is an entire tower for Hilton Members. Our room was on the 19th floor and came with a spectacular view of the town, Fort Geronimo and ocean.

Concierge was very helpful, recommended great places to eat.

Pools are magnificent, lots of chairs. My hubby spent a good bit of time hanging out on a hammock on the beach.

The only drawback is the exact location, because the resort is tucked onto a little peninsula, you need to take a taxi everywhere.

I would definitely stay again!!

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Leaner515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, June 6, 2013
Thank you for choosing the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico.

We appreciate you taking the time to share your experience at our hotel. Your feedback is important to us in order to better understand your needs and where we can improve

Again, thank you and we hope you and your husband come back soon! The Hammocks are waiting!

Nelson Torres, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
197 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed June 4, 2013

We were at San Juan on work and stayed at this Hilton property for 2 nights. Not all rooms are sea facing - but if you have a sea facing room, then the view is really nice. This is not too far away from the airport. The food is great - it has 3 restaurants. If you want to try something else, you will have to drive out though. The rooms looked a little jaded - probably could have done with some upgradation and repairs. Otherwise, it is a nice big hotel with almost all amenities - the beachside pool offers a great view. Would definitely recommend this property.

Room Tip: Choose the sea facing rooms for a great view.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank Debabrata19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, June 5, 2013
Thank you for your comments! Is great to hear that you had a nice stay. we hope you enjoyed our facilities during your visit and hope you visit us again soon

at your service

Nelson Torres, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribe Hilton San Juan

Property: Caribe Hilton San Juan
Address: 1 San Geronimo Street, San Juan 00901-2401, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Juan
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#10 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Official Description (provided by the hotel):
The historic and iconic Caribe Hilton offers an ideal combination of leisure facilities and activities and is home to Caribar, the birthplace of the pina colada. The resort is situated on a private 17-acre lushly landscaped peninsula with a secluded beach and is located near the Old San Juan historic district and many of the destination's top attractions. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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