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“GREAT STAY” 5 of 5 bubbles
Review of Caribe Hilton San Juan

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Caribe Hilton San Juan
Ranked #19 of 46 Hotels in San Juan
GreenLeadersSilver level
CORAL SPRINGS, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“GREAT STAY”
5 of 5 bubbles Reviewed May 20, 2013

I HAVE STAYED AT OTHERS AND ALWAYS COME BACK TO THE BEST! I'm not wasting my time anymore-the CARIBE HILTON is the most beautiful, clean, guest friendly hotel in San Juan:) Great Staff, very well kept and can't ask for any better service from the staff.

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Priscilla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, May 24, 2013
Thank you for your kind words! It was a pleasure to serve you. I am glad to hear that you had a wonderful time.

We look forward to welcome you back soon

Nelson Torres, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,669 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed May 19, 2013 via mobile

My stay was May 12-15. I was worried before I got there from all the bad reviews. I Was very happy when arrived. A couple of tips. If you plan to drink buy a couple of bottles on the way to the hotel or at the liquer store just off property. The drinks at the bars are over priced. BUT these day name a hotel where that iisn't the case. MY room was in the main tower. IT WAS CLEAN AND NICE! The pool and beach area were great! The exterior of the hotel did show some age. SO WHAT! another tip: we were torn on renting a car or doing taxis. We went with taxi. Happy we did. The parking and driving for that matter going to old San Juan would have been a head acke! We ate at some good restrants there and were cheap. Go to Bebos! In all I would stay there again. BTW ALL THE SERVICE IN PUERTO RICO IS BAD! I GUESS ITS JUST THE WAY OF LIFE THERE! THIS REVIEW IS COMING FROM A PERSON WHO WORKS AT A 5 STAR RESORT IN FLORIDA.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank jhawk77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, May 20, 2013
Thank you for your comments. It was a pleasure to have you here. We regret that you left Puerto Rico feeling that way about the service. We hope you visit us again soon. It will be a pleasure to welcome you back.

at your service

Nelson Torres, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Acworth, GA, United States
1 review
5 of 5 bubbles Reviewed May 19, 2013

Our family recently stayed at the San Juan - Caribe Hilton. On this visit, we planned our stay from both perspectives: as tourists and as locals. Having lived in Puerto Rico and the San Juan area, we know the island better than the average resident. The hotel has a strategic location that permits easy access and driving to key areas. The parking management is "Puerto Rican style", but highly reliable and efficient at $18 per day. The man-made beach at the hotel is far superior to possibly all others in the San Juan area. If you like swimming in smooth water, protected by breakwater, and large enough to be a challenge to swim with / or without mask / fin / snorkle, then the beach at Caribe Hilton is the one to beat.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jose A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed May 18, 2013

I am on vacation and I'm going to be staying here for 8 nights when I got to my room it looked so horrible the outside doors were very dirty the glass in the shower was very dirty two of the lights are broken and the carpet is very disgusting not to mention they made me pay a resort fee which I'm wry upset about because this doesn't feel like a resort at all I feel like I'm staying in a motel.

  • Stayed May 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Jmboricua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, May 20, 2013
Thank you for your feedback on your room condition while visiting us. Please accept our apologies. I am sharing your comments with our executive Housekeeper and rest assured we are taking corrective actions to prevent future guest from experiencing what you did.

Once again, thank you for your feedback and we hope you give us the opportunity of serve you in the near future.

at your service
Nelson Torres, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allentown PA
Level Contributor
81 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed May 17, 2013

Everyone is pleasant and helpful. We are staying in the Villas and have not checked out yet, but feltthe need to say how helpful, happy and competent the staff has been. We will be back! The eveningfront desk manager, thesecurity guard who opened our safe when we couldn't, and Jody the evening concierge. Thank you all!

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Andrea K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGMarcano, Manager at Caribe Hilton San Juan, responded to this review, May 20, 2013
Thank you for choosing the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico.

We appreciate you taking the time to share your experience while in our property and we will share your comments with our staff. We are delighted to know your stay is a pleasant one and do hope to meet you and thank you in person before your depart.

We thank you again for staying with us and for the opportunity to serve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed May 16, 2013

My family stayed here in April for a few nights before getting on a Southern Caribbean cruise and we really enjoyed it. The beach was perfect for my 6 year old daughter to snorkel since it is very protected and very calm, flat water. Not that we saw a ton snorkeling there but we did see fish and even some Lion fish out at the rock wall. Old San Juan is only a mile or so away so the location was pretty good too. Although we loved the property around the hotel the hotel room was nice but nothing exciting at all. Pretty basic room. With that said though the bathroom was huge and we did like the bathroom. Overall I would recommend this hotel and we liked it but thought it was pretty expensive. Oh yeah, just so you know. If you try to get the parrots to talk to you don't stand there saying hello over and over for five minutes like I did because they don't speak English. Try Hola and you will get them talking back to you. lol......

  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank justinr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this review, May 20, 2013
Hello there! thank you for staying with us and for the feedback. we are glad to hear that you enjoyed your vacation with your family. We hope you visit us again soon. Our Parrots will be waiting :)

at your service

Nelson Torres, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turku, Finland
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed May 15, 2013

I stayed at the Caribe Hilton for a conference I was with. The complex is a resort and has several swimming pools, a very nice gym, tennis courts etc.--but too bad I was there for work, so I didn't really get to enjoy any of it. I had a stellar seaside view from my room, although I asked for a quiet room. The room had all that I needed, including a safety box and a little fridge. The complex has several restaurants and they are all ridiculously priced. To make matters worse, if you're not driving, it's really hard to get anywhere, and there are no grocery stores within the vicinity of the hotel. The maid eventually told me that there were a couple of buses going to Old San Juan, which I did, and it was easy enough (the bus stop is about an 8-minute walk from the hotel). The cab drivers gave me a different price every day, so be prepared to get cheated by them--arguing with them will be a losing proposition. I would probably had enjoyed the hotel more if I had a chance to enjoy the facilities more, but even so the prices made no sense. Would likely not return, even if I'm giving it a fine rating numerically.

  • Stayed November 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Allforservice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Caribe Hilton San Juan

Property: Caribe Hilton San Juan
Address: 1 San Geronimo Street, San Juan 00901-2401, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Juan
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#9 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Official Description (provided by the hotel):
The Caribe Hilton, the ultimate beachfront hotel in San Juan, is set on an exclusive peninsula made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and the closest resort to Old San Juan area. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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