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“Comfortable huge conference hotel”

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Caribe Hilton San Juan
Ranked #18 of 47 Hotels in San Juan
GreenLeadersSilver level
Reviewed May 5, 2013

For a huge Hilton hotel, this place is well done -- nicely landscaped outdoors with lots of small corners and different areas so you don't feel overwhelmed by large number of people in the hotel. The food was expensive and not great, and once you leave the hotel grounds, not many pleasant places to walk around in. Clean room, and good service. Short cab ride to old San Juan but at $15 each way, you might want to ask directions for perfectly pleasant public bus that costs 50 cents.

  • Stayed: May 2013, traveled on business
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Thank TobyNewYorkCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,418 - 4,424 of 7,209 reviews

Reviewed May 5, 2013

We stayed here 2 years ago and returned again last month .What a shock! We had paid and requested two queen beds and ocean view . We were allocated an outdated and poorly furnished room in the Hilton Honours block .There were black hairs in both basins and the windows and patio doors were filthy..the furniture and wall s were scratched. The carpets on the corridors were wrinkled and thread bare we could not believe it -After 22 hrs travelling we just flopped into the bed . However the following day we asked to be moved to a room that we had actually booked and should have been allocated ,costing more than the one we were allocated. We would have been charged the higher rate for inferior quality unless we had complained.We were not able to access this room until 6 pm . Not good enough !! However this room was fine well furnished and clean although we didn't feel we had received the ocean view we expected . Bath robes &shower gel were absent.I feel the hotel was exceptionally busy with large conferences that had priority . However the food in both restaurants was excellent and the last two days were enjoyable. One of the reception staff was excellent the other one treated customers offhandedly.The beach and gardens are lovely but you don't sleep in them do you ?A disappointing overpriced start to a holiday.

Room Tip: Make sure you are not allocated the Hilton Honours block until it is renovated .the whole block is t...
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  • Stayed: April 2013, traveled as a couple
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Thank Bentley82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded May 6, 2013

Thank you for your candid feedback on your unfortunate experience with your room condition at our hotel. I apologize that we did not meet expectations and I assure you your comments will be discussed with our Managment. Thank you for your feedback and I hope you give us another opportunity to serve you.

Nelson Torres, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2013

The Hilton Caribe is located on a beautiful beach. Even though you are very close to the city, you feel like you are away from it all. The staff are very friendly and helpful. Overall, the hotel is a terrific facility and a wonderful place for both business and pleasure.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2013

Nice location. Hotel is past its prime and outdated. Encountered minor but annoying maintenance issues with bathroom, entry door, air conditioner. Layout of hotel is bizarre. Conference exhibition and luncheon areas felt like an industrial warehouse. Terrible acoustics. Seating outside conference rooms is shabby and worn. Pass on the breakfast buffet - not worth the money. Starbucks is great, but service is slow. Bartenders in Oasis are unattentive. OK for a conference, but would never return with my family.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2013

The hotel was beautiful and the pools and grounds were wonderful. I thoroughly enjoyed my 5 nights at the Caribe Hilton Hotel in Puerto Rico. It was a great place to have a conference at. Old San Juan was close by and there were always taxis available.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Cheryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2013

Stayed here for 5 nights for a conference and found this huge property to be delightful, beautiful and situated in a gorgeous setting. I had read some reviews that caused some concern, but for me, the place was perfect. I had a huge, oceanfront room that didn't have a balcony because it directly faced the pool and sea. Huge, huge windows in a very large room with a lovely king bed and a big, big chair overlooking the window area. Big flat screen tv and lovely bath. I guess this is the renovated section of the hotel because I did hear others complain about less than desirable rooms. And, while lovely, the bathroom could have been a "little" cleaner, but only in the corners, etc....

The public spaces are beautiful though, as are the gardens, pool area, swim-up bard. All in all, it was a lovely trip that I enjoyed thoroughly. I would highly recommend this hotel to others staying in the San Juan area, especially if you can get a renovated, ocean-front room with the huge windows. Thanks, Hilton!

  • Stayed: April 2013, traveled on business
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1  Thank travelmomillinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded May 6, 2013

Thank you for your comments! It was a pleasure to serve you. I am glad that you enjoyed your stay with us and hope you visit us again soon.

at your service

Nelson Torres, Hotel Manager

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Reviewed May 4, 2013

My husband and I stayed at the Caribe Hilton in San Juan for 4 days.The hotel is a quick cab ride from the airport.
You get dropped off at a circular driveway to an opened aired lobby and various walkways with shops.
It is very busy, as the hotel hosts alot on conferences and meetings.
It is not an intimate setting at all if this is what you are looking for. The lobby has great seating for people watching and relaxation and it is very clean.
Check in was average we had to wait for a room to be cleaned and we entertained ourselves easily on the large and very pretty grounds.
The hotel is situated on a cove so it has a small sandy beach and large infinity pool that is very lovely and clean. It is a very pretty setting with palm trees , hammocks and of course the beautiful water. Plenty of chairs towels and umbrellas which you basically pay for in your daily resort fee. Of course there is your pool bar and $12 cocktails .
Our room was very nice and clean. King bed great linen very comfortable. Balcony with oceanview.
Food at the resort was average and very expensive. Great and patient concerige people who book us on an excursion that was safe and fun.
Old San Juan is a 10 minute cab ride.
Location is average. Condado area is about a 15min walk .
We travel alot and we were pleased with our stay.

Room Tip: ask for renovated room
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  • Stayed: April 2013, traveled as a couple
    • Value
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Thank bellamia53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson T, Manager at Caribe Hilton San Juan, responded to this reviewResponded May 6, 2013

Thank you for your comments! We appreciate your feedback. We hope you had a wonderful time. Sorry for the waiting for your room. We hope you visit us again soon.

at your service

Nelson Torres, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00901-2401, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Juan
#4 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#9 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
Price Range: $237 - $496 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Official Description (provided by the hotel):
The historic and iconic Caribe Hilton offers an ideal combination of leisure facilities and activities and is home to Caribar, the birthplace of the pina colada. The resort is situated on a private 17-acre lushly landscaped peninsula with a secluded beach and is located near the Old San Juan historic district and many of the destination's top attractions. ... more   less 
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Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel

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